[gx5_027]

Originally Posted by CPTHALL

Had the dreaded emergency call malfunction. I have a 2019 that I purchased new so the warranty is up. $2700 and three days in the shop due to holiday. The will replace and repaint shark antenna, replace module, replace module battery. Service tech said he’s seen four this week alone. There is a service bulletin but it only cover SOP 2022.

Where are you located? Dealing with the same thing and want to know how to approach this with dealership

[Xeno]

Originally Posted by CPTHALL

Had the dreaded emergency call malfunction. I have a 2019 that I purchased new so the warranty is up. $2700 and three days in the shop due to holiday. The will replace and repaint shark antenna, replace module, replace module battery. Service tech said he’s seen four this week alone. There is a service bulletin but it only cover SOP 2022.

I take it that a BMW extended warranty would not come into play, right?

[RayoVac]

Just to add to the thread. 2020 M50i. Had the same issue. Luckily I am only at 39K and it was all covered under warranty. New shark fin and module. I am as well considering getting up there and running a bead of silicone around that thing

[BMWUKBlue]

2019 X5, 4.5 years, 37 K miles, Emergency Call System Malfunction warning, dealer repair, $3,000, TCM module + antenna. Dealer would not consider any cost concession and actually marked up parts 37% over BMW MSRP. Called dealer to complain on mark-up, response was MSRP is a suggested price and all of the dealerships under their ownership have over MSRP parts mark-ups. Like saying you should feel better because we ripoff all our customers. Submitted claim to BMW NA while car at dealership after issue diagnosed. BMW NA called back 5 days later, after car was repaired, refused to evaluate the issue since I had already paid for the repair. BMW NA process makes it all but impossible to even have your claim evaluated. This is my 6th BMW, didn’t move the needle with local BMW or BMW NA.

[up2up]

Just Posted

Coding our SOS/Emergency Call Malfunction (Solved)
https://g05.bimmerpost.com/forums/sh....php?t=2077629

[2heeldrive]

Originally Posted by BMWUKBlue

2019 X5, 4.5 years, 37 K miles, Emergency Call System Malfunction warning, dealer repair, $3,000, TCM module + antenna. Dealer would not consider any cost concession and actually marked up parts 37% over BMW MSRP. Called dealer to complain on mark-up, response was MSRP is a suggested price and all of the dealerships under their ownership have over MSRP parts mark-ups. Like saying you should feel better because we ripoff all our customers. Submitted claim to BMW NA while car at dealership after issue diagnosed. BMW NA called back 5 days later, after car was repaired, refused to evaluate the issue since I had already paid for the repair. BMW NA process makes it all but impossible to even have your claim evaluated. This is my 6th BMW, didn’t move the needle with local BMW or BMW NA.

That is so disappointing and is the kind of behavior that will get them in a class action lawsuit.

And as far as the list+ markup... some dealers really suck.

BMW NA won't do anything about this problem because it is a cash cow. The margin on those parts must be astronomical!

[TurboX5M]

I randomly received Emergency Call System Malfunction error when starting my car. I also lost all remote connections with my connecteddrive. No resets have worked yet to fix this issue.
Does anyone know about a manual reset under the hood maybe?
I am trying to avoid a service center that includes a 3hr labor minium?

[TurtleBoy]

Originally Posted by TurboX5M

I randomly received Emergency Call System Malfunction error when starting my car. I also lost all remote connections with my connecteddrive. No resets have worked yet to fix this issue.
Does anyone know about a manual reset under the hood maybe?
I am trying to avoid a service center that includes a 3hr labor minium?

Welcome to the forum. Unfortunately it sounds like your TCU went out but hopefully a restart will bring it back. Try doing three consecutive iDrive restarts in a row. Just keep holding the volume button in until you see the third restart starting.