01-19-2019, 08:49 PM | #23 | |
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mnewnam - your experience sounds horrible. I hope they have made (or make it) right.
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01-19-2019, 08:56 PM | #24 | ||
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01-21-2019, 10:16 PM | #26 |
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01-23-2019, 05:23 PM | #27 |
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And another update - now the dealer has no idea when the camera will become available. BMW NA customer reps are telling me they can't tell either, and that the dealers are responsible for parts, and no one from BMW NA can tell me this (as an ex-BMW tech, I'm calling bullshit).
I still do not have a loaner or the X5 back despite telling the dealer last Thursday that I needed something today. When I ask for the X5 back until the part comes in, my CA is telling me that they can't confirm the performance of the truck, and it would be on me in taking it back. That's a risk I'm not willing to take. Because of this, I emailed two BMW NA execs tonight. Hopefully this gets some wheels turning, cause this is some nonsense. Ironically, tomorrow I meet the requirements in my state to start the Lemon law process. It's something I'm seriously considering now, and its sad, because I love the X5 and everything... save for... you know.. not having it part |
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01-23-2019, 05:37 PM | #28 | |
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I wish you the best of luck. Your story could have been mine if not for my dealership being so terrific with handling my exact same X5 problem.
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01-23-2019, 05:54 PM | #29 | |
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Hopefully your email to the execs will help. You may also consider taking it back and going to another dealer, sounds like yours may not be the best one to deal with. It certainly would not hurt you to start the lemon law process. You may not need to have it go to fulfillment but it may move things along. Good luck and thanks for keeping us informed. |
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01-23-2019, 06:51 PM | #32 | |
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01-26-2019, 01:58 PM | #33 |
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I just got a message that my camera has arrived at my dealership. They’ll be installing it on Wednesday, and am hopeful this will fix this problem.
I’m pretty happy since the original ETA was March. verruckt - maybe you can get your car fixed now since the cameras are arriving ...if you haven’t gone for lemon law by now. If you haven’t gone for lemon, your dealer hopefully has stepped up with a loaner at the very least you now!
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01-26-2019, 03:27 PM | #34 | |
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I also haven't heard word about the camera yet. Last I heard from other sources is that they should be in around mid this week, which aligns with your Wednesday install. Maybe the shipment came in early. I also heard there are a lot on back order across the country so other dealers are clearly having the same issue. Hopefully this fixes the issue and gets behind us. I love the car otherwise, but this has been a completely unneeded and unwanted headache that was horribly handled. I guess I could call it a clusterfk Sucks I have another vehicle to repair now too on top of this |
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01-26-2019, 03:36 PM | #35 | ||
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I still can't believe that they did that to you. You're much nicer than I would have been. Good luck with your other car too.
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01-29-2019, 05:50 PM | #36 |
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Another update - KAFAS was received and installed today. Picked up the X5 and it appears all is well.
I'm going to wait a week and see if it appears again before claiming all clear, but right off the bat here's some things I noticed fixed: 1. Obviously, no more "Reduced Driver Assistance" error 2. Vehicle isn't as twitchy on the highway 3. Speed limits display properly in the cluster and hud now |
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01-29-2019, 06:01 PM | #37 | |
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Excellent! Hopefully you will be trouble free from now on. |
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02-19-2019, 09:23 AM | #38 | |
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Thanks a lot in advance. |
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02-19-2019, 10:16 AM | #39 |
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It's gone after the KAFAS replacement. I've had the vehicle since and we haven't seen the error again.
It's enough of a well known issue I'm surprised BMW hasn't issued a TSB / recall for them yet, but I'm just guessing they can't produce enough of them to do that. |
02-19-2019, 11:41 AM | #40 | ||
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02-19-2019, 01:33 PM | #41 |
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This happened to my 40i the day I picked it up and about 40 more times before I brought it in for service.
They ordered a new front camera assembly and when that comes in they are going to do a full reprogram of the car. Fingers crossed! |
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02-20-2019, 07:59 AM | #42 |
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Thanks for your response earlier. It was a beautiful day and the roads were clear and well marked so unfortunately it's definitely something wrong with our car. I'm taking it to the dealer again on this Friday.
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02-20-2019, 08:08 AM | #43 |
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Gotcha. I used to get a similar alert on my F15 but it was always in rain or slush.
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02-27-2019, 09:16 PM | #44 |
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I picked up a new 50i on Saturday and am getting the Driving assistance support reduced error message. Lasts a minute or so and then seems to clear.
I contacted my dealer today. Does anyone have an official bulletin number for this? |
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