Slight Crease in Passenger Door

X54TH · 04-21-2019, 11:59 AM

I was just out giving the X5 a polish and noticed a slight crease in the passenger door. I don't see this on the driver's side. I'm wondering if anyone else has this? I'm pissed. I haven't even got 150 km on this thing. They'll get a blasting tomorrow morning.

X54TH · 04-21-2019, 12:11 PM

They'll hear about this as well.

JFU · 04-21-2019, 07:06 PM

Quote:

Originally Posted by X54TH

They'll hear about this as well.

I agree that it's disheartening to have imperfections so soon already. A few years ago I would have lost my mind at those. But, now I lease, partly so that I can care a lot less about the small stuff.

Unfortunately, your dealer would be under no obligation to do anything about those, since it would be impossible to prove that it was delivered to you like that and it didn't happen afterwards.

Depending on your relationship with the dealers however, I've had some great luck in having cosmetic items like that taken care off. For the crease in the door, most dealerships usually have PDR guys they have on call. Maybe you can ask if they can squeeze your door issue onto the schedule for the next time that person is around.

As for the wheels, did you purchase rim and tire insurance that cover cosmetic damage?

X54TH · 04-21-2019, 08:23 PM

Quote:

Originally Posted by JFU

Quote:

Originally Posted by X54TH

They'll hear about this as well.

I agree that it's disheartening to have imperfections so soon already. A few years ago I would have lost my mind at those. But, now I lease, partly so that I can care a lot less about the small stuff.

Unfortunately, your dealer would be under no obligation to do anything about those, since it would be impossible to prove that it was delivered to you like that and it didn't happen afterwards.

Depending on your relationship with the dealers however, I've had some great luck in having cosmetic items like that taken care off. For the crease in the door, most dealerships usually have PDR guys they have on call. Maybe you can ask if they can squeeze your door issue onto the schedule for the next time that person is around.

As for the wheels, did you purchase rim and tire insurance that cover cosmetic damage?

I'm fortunate the pictures at the dealership upon delivery showed these imperfections.

JFU · 04-21-2019, 08:49 PM

Quote:

Originally Posted by X54TH

I'm fortunate the pictures at the dealership upon delivery showed these imperfections.

Phew that's a relief. Hope it gets taken care of

X54TH · 04-21-2019, 09:10 PM

Quote:

Originally Posted by JFU

Phew that's a relief. Hope it gets taken care of

My concern isn't the rim, that's easily fixed. My greatest concern is the door. I'm hoping their dent guy can have that taken care of and if not, I'm not sure what they would do. It looks like it's actually a bulge not pushed in.

I'll have a chat with them tomorrow as the M2 is being dropped off for an MPE and make plans to drop off the X5 for door, rim and software update.

X54TH · 04-21-2019, 09:19 PM

There is a good lesson here at the time of delivery to really look over the car. I'm glad I took a lot of pictures.

I know a few of my buds on this forum are about to pick up their X5's. Just take your time and look it over carefully.

Stinkyxy · 04-22-2019, 09:10 PM

Quote:

Originally Posted by X54TH

There is a good lesson here at the time of delivery to really look over the car. I'm glad I took a lot of pictures.

I know a few of my buds on this forum are about to pick up their X5's. Just take your time and look it over carefully.

Sorry to hear that. On the F15 i had rim damage similar to yours and they ordered a new rim. Or maybe they took it off another car - who knows. The rim may be hard to prove because a rock could have easily hit it on the way home.

As for the door, I can't see them backing out of that one.

Katie has generally been good about these things.

X54TH · 04-23-2019, 01:09 PM

Quote:

Originally Posted by Stinkyxy

Quote:

Originally Posted by X54TH

There is a good lesson here at the time of delivery to really look over the car. I'm glad I took a lot of pictures.

I know a few of my buds on this forum are about to pick up their X5's. Just take your time and look it over carefully.

Sorry to hear that. On the F15 i had rim damage similar to yours and they ordered a new rim. Or maybe they took it off another car - who knows. The rim may be hard to prove because a rock could have easily hit it on the way home.

As for the door, I can't see them backing out of that one.

Katie has generally been good about these things.

I'm probably the luckiest guy to have taken so many pics of when the car first arrived at the dealership. These two pictures (marked with the arrow) show the damage that occurred either at the factory or in transit.

Can't blame Parkview. Katie, Wes and Agnes have been good about it I think. They just got the email with several pics that I captured pre-delivery. The X5 is at the dealership now and they are trying to figure out what to do about the crease / dent. I won't accept a repair and paint job on a vehicle that just cost me $100k. Let's hope the Dent Dr works his magic. For this reason they asked me to cancelled the wrapping of the front grill that was suppose to be this past Monday.

FreddyBMW · 04-23-2019, 06:55 PM

That was so smart of you taking the pre-delivery pics!

X54TH · 04-23-2019, 07:07 PM

I felt defensive until I was able to demonstrate that these issues happened prior to our possession.

They're scheduling the rim and dent guy. Should know if that crease / dent will get fixed.

AndroidRobot · 04-23-2019, 07:40 PM

I did the same thing ( pre delivery pics) and it's already helped me with the leather issue on my door tops

X54TH · 04-23-2019, 07:42 PM

Quote:

Originally Posted by AndroidRobot

I did the same thing ( pre delivery pics) and it's already helped me with the leather issue on my door tops

Lol. I took the interior shots as well.

AndroidRobot · 04-23-2019, 07:51 PM

Quote:

Originally Posted by X54TH

Quote:

Originally Posted by AndroidRobot

I did the same thing ( pre delivery pics) and it's already helped me with the leather issue on my door tops

Lol. I took the interior shots as well.

do you have a leather dash? check your front door tops (the extended black leather from the dash not your interiors Merino or whatever you got)

X54TH · 04-24-2019, 08:23 AM

Quote:

Originally Posted by AndroidRobot

Quote:

Originally Posted by X54TH

Quote:

Originally Posted by AndroidRobot

I did the same thing ( pre delivery pics) and it's already helped me with the leather issue on my door tops

Lol. I took the interior shots as well.

do you have a leather dash? check your front door tops (the extended black leather from the dash not your interiors Merino or whatever you got)

I got the the whole leather package - dash and seats. I'll check when I get it back.

AndroidRobot · 04-24-2019, 09:58 AM

Quote:

Originally Posted by X54TH

I got the the whole leather package - dash and seats. I'll check when I get it back.

Sounds good, they know it's been an issue so the fix is simple (order new door cards)

X54TH · 04-27-2019, 01:39 PM

All good now. New rim and the Dent Dr worked his magic.

bubbahead · 04-27-2019, 02:58 PM

Great news!

ZuerstBMW · 04-27-2019, 10:59 PM

Glad to hear it worked out for you. Sucks when you pay so much for a new car and it has defects.

X54TH · 04-28-2019, 03:33 PM

Thanks guys. Gave it a good clean and they did a great job. Phew!

04-21-2019, 11:59 AM	#1
X54TH Member 893 Rep 2,029 Posts Drives: 2019 X5 40i M Sport Join Date: Feb 2011 Location: GTA iTrader: (0) Garage List 2023 BMW M2 (HEA) [10.00] 2021 330i xDrive [0.00] 2019 G05 X5 M Sport [0.00] 2017 Jeep Grand Che ... [0.00]	I was just out giving the X5 a polish and noticed a slight crease in the passenger door. I don't see this on the driver's side. I'm wondering if anyone else has this? I'm pissed. I haven't even got 150 km on this thing. They'll get a blasting tomorrow morning. Attached Images __________________ 2019 X5 Alpine White M-Sport Software Version 11/2022.31 2023 M2 (HEA) Brooklyn Gray 2021 330i XDrive Alpine White M-Sport
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04-21-2019, 12:11 PM	#2
X54TH Member 893 Rep 2,029 Posts Drives: 2019 X5 40i M Sport Join Date: Feb 2011 Location: GTA iTrader: (0) Garage List 2023 BMW M2 (HEA) [10.00] 2021 330i xDrive [0.00] 2019 G05 X5 M Sport [0.00] 2017 Jeep Grand Che ... [0.00]	They'll hear about this as well. Attached Images __________________ 2019 X5 Alpine White M-Sport Software Version 11/2022.31 2023 M2 (HEA) Brooklyn Gray 2021 330i XDrive Alpine White M-Sport
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04-21-2019, 09:19 PM	#7
X54TH Member 893 Rep 2,029 Posts Drives: 2019 X5 40i M Sport Join Date: Feb 2011 Location: GTA iTrader: (0) Garage List 2023 BMW M2 (HEA) [10.00] 2021 330i xDrive [0.00] 2019 G05 X5 M Sport [0.00] 2017 Jeep Grand Che ... [0.00]	There is a good lesson here at the time of delivery to really look over the car. I'm glad I took a lot of pictures. I know a few of my buds on this forum are about to pick up their X5's. Just take your time and look it over carefully.
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04-23-2019, 06:55 PM	#10
FreddyBMW Lieutenant 95 Rep 430 Posts Drives: 2019 X7 40i iSTEP 07/2020.54 Join Date: Mar 2019 Location: TX, USA iTrader: (0)	That was so smart of you taking the pre-delivery pics!
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04-23-2019, 07:07 PM	#11
X54TH Member 893 Rep 2,029 Posts Drives: 2019 X5 40i M Sport Join Date: Feb 2011 Location: GTA iTrader: (0) Garage List 2023 BMW M2 (HEA) [10.00] 2021 330i xDrive [0.00] 2019 G05 X5 M Sport [0.00] 2017 Jeep Grand Che ... [0.00]	I felt defensive until I was able to demonstrate that these issues happened prior to our possession. They're scheduling the rim and dent guy. Should know if that crease / dent will get fixed. __________________ 2019 X5 Alpine White M-Sport Software Version 11/2022.31 2023 M2 (HEA) Brooklyn Gray 2021 330i XDrive Alpine White M-Sport
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04-23-2019, 07:40 PM	#12
AndroidRobot Major General 4328 Rep 6,121 Posts Drives: 2022 Porsche Boxster GTS Join Date: Apr 2018 Location: Houston, TX iTrader: (0) Garage List [0.00] 2022 Porsche Boxste ... [0.00]	I did the same thing ( pre delivery pics) and it's already helped me with the leather issue on my door tops __________________ 2022 Porsche Boxster GTS Gentian Blue 2023 Porsche Spyder Python Green (on order) 2022 BMW M3 Comp AWD IOMG/Kyalami Orange (SOLD) 2018 BMW M2 Mineral Grey(SOLD) 2019 BMW X5 50i Carbon Black/Tartufo (SOLD)
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04-27-2019, 01:39 PM	#17
X54TH Member 893 Rep 2,029 Posts Drives: 2019 X5 40i M Sport Join Date: Feb 2011 Location: GTA iTrader: (0) Garage List 2023 BMW M2 (HEA) [10.00] 2021 330i xDrive [0.00] 2019 G05 X5 M Sport [0.00] 2017 Jeep Grand Che ... [0.00]	All good now. New rim and the Dent Dr worked his magic. Attached Images __________________ 2019 X5 Alpine White M-Sport Software Version 11/2022.31 2023 M2 (HEA) Brooklyn Gray 2021 330i XDrive Alpine White M-Sport
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04-27-2019, 02:58 PM	#18
bubbahead Captain 185 Rep 853 Posts Drives: 2022 G05 40i Msport Join Date: May 2009 Location: Toronto iTrader: (0)	Great news! __________________ 2018 540ix msport 2015 X5 msport 2013 750ix msport 2011 550ix msport 2009 e92 335i msport
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04-27-2019, 10:59 PM	#19
ZuerstBMW ¡Viva España! 373 Rep 7,803 Posts Drives: 2023 230i Mineral White Join Date: Mar 2006 Location: Apollo Beach, FL. iTrader: (68)	Glad to hear it worked out for you. Sucks when you pay so much for a new car and it has defects. __________________ 23 G42 230i Mineral White Cognac, Aluminum With Mesh Effect Interior Trim MODS Clear Guard, 15% Ceramic Tint, Floating Caps
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04-28-2019, 03:33 PM	#20
X54TH Member 893 Rep 2,029 Posts Drives: 2019 X5 40i M Sport Join Date: Feb 2011 Location: GTA iTrader: (0) Garage List 2023 BMW M2 (HEA) [10.00] 2021 330i xDrive [0.00] 2019 G05 X5 M Sport [0.00] 2017 Jeep Grand Che ... [0.00]	Thanks guys. Gave it a good clean and they did a great job. Phew! Attached Images __________________ 2019 X5 Alpine White M-Sport Software Version 11/2022.31 2023 M2 (HEA) Brooklyn Gray 2021 330i XDrive Alpine White M-Sport
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