[TechCTU]

I was unable to Remote Start, Remote Camera, Remote Unlock and wanted to post the solution in case someone else has this problem.

Digital key worked and the trip data was updated correctly in the app and online.

The error I was getting was different based on what I was trying to do remotely.

Remote start error - "Something went wrong, the following restrictions prohibit the execution of remote services. For safety reasons remote services are unavailable when in drive-ready mode. Remote services can only be executed when the battery is sufficiently charged. The Lock and Unlock remote services can only be executed when the driver's door is closed, and the door status is known."

Remote Lock and Unlock error - "The country you are in prohibits the use of this connected service."

Remote Camera error - "The country you are in prohibits the use of this connected service."

The fix was to do the triple reboot while holding the volume button while parked. I tried while driving and that did not work. You hold the volume button down for about 90 seconds and don't let go until the system reboots 3 times and the ok prompt comes up on the 3rd reboot. That does a telematic reboot.

Hope this helps anyone else having this issue and the battery is not the issue.

[sledman]

Engine on, or off?

Thanks

[MJBradley1967]

Was it really really cold?

[TurtleBoy]

Originally Posted by sledman

Engine on, or off?

Thanks

Shouldn’t matter but I always found it easiest to do while driving so you can get the feedback of a reboot starting.

[nZtiZia]

Originally Posted by sledman

Engine on, or off?

Thanks

OP said it didn’t work while driving, only when parked, but like Turtle said, it shouldn’t matter. I’ve done telematics reboots both while driving and parked (and with both engine on or off while parked). you just get better visual feedback of the reboots when engine is on (driving or parked), thus a potentially higher chance of performing it correctly

[TechCTU]

Originally Posted by MJBradley1967

Was it really really cold?

I had engine on while parked. I tried it while driving and it did not work. Maybe it just needed 2 times to reset.

[TechCTU]

Originally Posted by MJBradley1967

Was it really really cold?

Not that cold, maybe 20's but it just stopped communicating certain functions of connected drive. I called BMW and they said they saw communication.

[TechCTU]

Originally Posted by nZtiZia

OP said it didn’t work while driving, only when parked, but like Turtle said, it shouldn’t matter. I’ve done telematics reboots both while driving and parked (and with both engine on or off while parked). you just get better visual feedback of the reboots when engine is on (driving or parked)

Agree, it should not matter, but it didn't work for me. Maybe because the functions I was trying to reset have to be used when parked? Not sure. It could be it just needed multiple triple reboots.

[nZtiZia]

Originally Posted by TechCTU

Agree, it should not matter, but it didn't work for me. Maybe because the functions I was trying to reset have to be used when parked? Not sure. It could be it just needed multiple triple reboots.

could be as this has been reported in the past

[X3_Alaska]

During our recent very cold temperatures here in Alaska many things in my car did not work, including remote start. Turns out the battery was very low and needed a charging. Everything works fine now.

[Ibiza]

Had this same issue with engine remote start not working after I picked up a '24 X5 M60, the telematic reboot solved the issue. Thank you for this thread.