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      10-16-2020, 07:54 PM   #1
EasternLI
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How accurate is the BMW production app ?

So my car shows a status of at the dealer as of 3 days ago but my SA has said repeatedly that it's not on the lot yet and he would let me know as soon as it arrives, not sure if he's just too busy to deal with me right now and the car is sitting somewhere still wrapped or if it is actually not there and being held somewhere else until they have a full shipment for that dealership. Just curious if others have shown a at dealer status and the car isn't there yet.
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      10-16-2020, 07:59 PM   #2
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Not very accurate at times. Mine showed as at the dealer on a Saturday morning but it didn't arrive at my dealer until the following Wednesday evening.
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      10-16-2020, 10:22 PM   #3
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Quote:
Originally Posted by EasternLI View Post
So my car shows a status of at the dealer as of 3 days ago but my SA has said repeatedly that it's not on the lot yet and he would let me know as soon as it arrives, not sure if he's just too busy to deal with me right now and the car is sitting somewhere still wrapped or if it is actually not there and being held somewhere else until they have a full shipment for that dealership. Just curious if others have shown a at dealer status and the car isn't there yet.
hard to track it when it gets to trucking so it estimates and most of the time is day or so off. Im sure once it comes in and they dial it in, they will reach out to you. they wants to get paid
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      10-18-2020, 08:06 PM   #4
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If I recall, it showed "awaiting carrier assignment" or something like, after our dealership had them for several days....
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      10-19-2020, 10:35 AM   #5
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It was spot on for the entire process in my case.
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      10-19-2020, 11:07 AM   #6
EasternLI
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Originally Posted by speedyman View Post
It was spot on for the entire process in my case.
Well I'm now at day 6 of 'at dealership' and my SA hasn't contacted me, told me he would immediately when the car arrived so.... 🤷🏻
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      10-19-2020, 01:32 PM   #7
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Originally Posted by EasternLI View Post
Well I'm now at day 6 of 'at dealership' and my SA hasn't contacted me, told me he would immediately when the car arrived so.... 🤷🏻
I would print that and go to the dealer.
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      10-20-2020, 03:49 PM   #8
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What is the name of the app? I check through my internet browser.

I login through mybmw portal and the tracking there was slightly off based on the BMW Genius call that I had last week (i.e. 2-3 days delay for order scheduled for production in mybmw portal).
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      10-20-2020, 06:23 PM   #9
EasternLI
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Quote:
Originally Posted by Finito84 View Post
What is the name of the app? I check through my internet browser.

I login through mybmw portal and the tracking there was slightly off based on the BMW Genius call that I had last week (i.e. 2-3 days delay for order scheduled for production in mybmw portal).
Quote:
Originally Posted by Finito84 View Post
What is the name of the app? I check through my internet browser.

I login through mybmw portal and the tracking there was slightly off based on the BMW Genius call that I had last week (i.e. 2-3 days delay for order scheduled for production in mybmw portal).

It's called 'my bmw garage' at least that's how it displayed on my phone. You type in the VIN or production number and it tracks the progress of your vehicle, then apparently it goes haywire and shows your car at the dealer for a week + but the dealership denies it's there 😩
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      10-20-2020, 09:12 PM   #10
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For what it's worth...the status in My Garage showed "at dealership" and the dealership had not yet received it (it was delivered several hours later). And when I spoke to someone at BMWNA they showed it still at the processing center. I got a text about 3 hours later saying the vehicle was at the dealership. So they give a good idea - but your sales rep has the best info.
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      10-20-2020, 10:36 PM   #11
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https://mygarage.bmwusa.com/
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      10-20-2020, 10:42 PM   #12
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In my experience, the app and the phone number aren't very accurate. Mine was off by about 3 days though, not 6. The problem is the shipping carrier not providing good info.

As others have said, the salesman has the best info. I can't imagine they'd want to sit on your car, they do want to get paid as soon as possible.
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