[shadab.ashraf56]

Originally Posted by codex57

Honestly, things are so screwy with the 2021 MY, if you can, I'm inclined to just cancel and wait to see how MY22 looks. BMW is pulling major options that they've historically offered in the past on all their models. And BMW's base sound systems have never been very good. Some are downright awful and get embarrassed by base systems from mainstream manufacturers like Hyundai. HK really should be standard in a vehicle this expensive. And air suspension is fantastic.

I went and listened to hifi in 2021 it sounds pathetic to me and i am no audiophile. I was going to change amp and speaker to bimmer tech alpha one. I actually have hifi on my 2018 4 series and that doesn't sounds bad. May be something to do with size of the vehicle.

[jcottonfieldx5]

Originally Posted by shadab.ashraf56

Cancelled that order got refund my car would have got into production this week it was scheduled for last week of march . Dealership is positive that i will not get HK on this allocation. May be on another allocation later this year we might see HK or Air suspension or maybe not. I am done with this 2021 MY.

I was able to get the HK back in my build just yesterday. I submitted 2/22. Not yet scheduled for production though... so not too excited. At least it is back in the build on my garage.

[shadab.ashraf56]

Originally Posted by jcottonfieldx5

I was able to get the HK back in my build just yesterday. I submitted 2/22. Not yet scheduled for production though... so not too excited. At least it is back in the build on my garage.

It is back in configurator as standalone at $875 and premium package went down to $1000. Just came back from dealership he is saying he can add but order will not go through with HK at least for this month's production. Best of luck to you i hope you get it.

[Marty in NY]

I would advise if you can hold off a bit you will save yourself some aggravation. BMW is obviously making changes.

Yesterday:
Convenience Pkg: $1,050
Premium Pkg: $2,800 (included HK Audio)
Executive Pkg: $5,100 (included HK Audio)

Today:
Convenience Pkg: $1,050
Premium Pkg: $2,050 (does not include HK Audio)
Executive Pkg: $4,350 (included HK Audio)

Still no Air Suspension listed anywhere and Glass Controls is still back, both ala carte and in the Exec Pkg

[TREKER]

Originally Posted by Marty in NY

I would advise if you can hold off a bit you will save yourself some aggravation. BMW is obviously making changes.

Yesterday:
Convenience Pkg: $1,050
Premium Pkg: $2,800 (included HK Audio)
Executive Pkg: $5,100 (included HK Audio)

Today:
Convenience Pkg: $1,050
Premium Pkg: $2,050 (does not include HK Audio)
Executive Pkg: $4,350 (included HK Audio)

Still no Air Suspension listed anywhere and Glass Controls is still back, both ala carte and in the Exec Pkg

Just spoke to my dealer

HK gone - Things changing every day but who knows if it will return. As of now, gone.

Air suspension gone - I am not that upset about this as the HK system.

I have a build week 14 which is a month away.

I cannot believe BMW will allow for HiFi sound systems to be put into vehicles that were purchased with HK and just say, those are the breaks...

I asked if something could be done about the stereo B&W upgrade since HK isnt available. No idea. They have to ask factory.

This is my first experience with BMW. I was so hoping for this to go well. Just Covid strikes again but in another way. At least that is what they are saying.

[Marty in NY]

Originally Posted by TREKER

Just spoke to my dealer

HK gone - Things changing every day but who knows if it will return. As of now, gone.

I asked if something could be done about the stereo B&W upgrade since HK isnt available. No idea. They have to ask factory.

Are you saying you paid for the HK system and the dealer is not giving your your $875 back?

[TREKER]

Originally Posted by Marty in NY

Are you saying you paid for the HK system and the dealer is not giving your your $875 back?

No. They are offering the money back. I am asking why it is shown on the build config when its not available. They stated to not follow that site because things are changing all the time.

I only have my down payment and a production number at this point. Been a month already. Spoke to dealer and Genius. Can't really get anywhere with either.

Don't want to cancel because I am coming out of a lease and I really like the X5. I just want someone to clarify why they updated the config and added the HK system as an option when dealer is stating opposite.

Part of ordering a vehicle like this is to have a premium sound system. How can BMW accept this as a luxury vehicle manufacturer? Where is the alternate planning? No one saw this coming? Why not make the B&W system an option for the 40i? Give the customer the option to have vehicle with a system already designed for the vehicle?

I am ranting but the frustration is kicking in.

[Husker4theSpurs]

No chance we are getting a 2021 between all the compromised options and the battery problems in the 45e gonna take a wait and see approach.

[Marty in NY]

Originally Posted by TREKER

No. They are offering the money back. I am asking why it is shown on the build config when its not available. They stated to not follow that site because things are changing all the time.

I am ranting but the frustration is kicking in.

Ok, thanks for the clarification. Yeah, well, I have been told by several dealers over the course of time that the BMW online config tool has been posted, to not take it too seriously. Use it to get an idea, see pictures, read descriptions and get an idea of what the costs are.

If you want an accurate quote, ask your dealer for it and use their pricing and configuration guides instead. The online config tool is a great idea but we too often see, as is the case at this writing, its unreliable and causes much confusion. I've had a dealer tell me it causes them a lot of aggravation when frustrated customers complain to them and even they have a difficult time trying to answer customer questions about it. They wish BMW would take the site down.

I was in a dealers showroom last year and the two of us sat down in front of his puter and brought up the online config site and in the process of discussion certain options, he found a discrepancy between the site and his config guide. He called BMW while I was in his office only to find the site was in error.

I still use the site because I like to see pictures, get close on pricing and its convenient but don't depend on it. Get your config, send that to your favorite dealer(s) and start the discussion. Once you agree on your build config, get it in writing and then stay on top of the situation until the car is in your garage. If the car comes in and does not match what you had in writing, you have options at that point, none of them good, but.. .. it happens to all car brands.

[TREKER]

Originally Posted by Marty in NY

Ok, thanks for the clarification. Yeah, well, I have been told by several dealers over the course of time that the BMW online config tool has been posted, to not take it too seriously. Use it to get an idea, see pictures, read descriptions and get an idea of what the costs are.

If you want an accurate quote, ask your dealer for it and use their pricing and configuration guides instead. The online config tool is a great idea but we too often see, as is the case at this writing, its unreliable and causes much confusion. I've had a dealer tell me it causes them a lot of aggravation when frustrated customers complain to them and even they have a difficult time trying to answer customer questions about it. They wish BMW would take the site down.

I was in a dealers showroom last year and the two of us sat down in front of his puter and brought up the online config site and in the process of discussion certain options, he found a discrepancy between the site and his config guide. He called BMW while I was in his office only to find the site was in error.

I still use the site because I like to see pictures, get close on pricing and its convenient but don't depend on it. Get your config, send that to your favorite dealer(s) and start the discussion. Once you agree on your build config, get it in writing and then stay on top of the situation until the car is in your garage. If the car comes in and does not match what you had in writing, you have options at that point, none of them good, but.. .. it happens to all car brands.

Agree - My main contention is that I ordered my vehicle not only with the online config but also sitting at the desk with the sales associate. Order placed, then after a month of watching to tracker, to only see my air suspension and HK system vanish.

Spoke to dealer again tonight. They told me that they can get a delivery of HK tomorrow and things can change again. Its all supply chain issues right now. However when a order is placed, the factory must accept the build or send back info stating they cannot fill it. Mine stood in order accepted for nearly a month now and only yesterday it all changed.

So they are going to keep track of things with factory and add the HK system if it becomes available before the factory locks in the build. Factory will fill orders for purchased builds over orders for stock vehicles from what I was told.



We will see. I have hopes that within the next two weeks that this is rectified and HKs are back in the vehicles that ordered them.

We will see.

[TurtleBoy]

Originally Posted by TREKER

Spoke to dealer again tonight. They told me that they can get a delivery of HK tomorrow and things can change again. Its all supply chain issues right now. However when a order is placed, the factory must accept the build or send back info stating they cannot fill it. Mine stood in order accepted for nearly a month now and only yesterday it all changed.

I understand how you feel and I would be upset also. My understanding is that when an order is in the "Order Received" status, which I think is what you are referring to, that means that BMW has not acknowledged/scheduled/confirmed the order. It just means that they received it. The next stage is "Scheduled for Production" which means that the order has been "approved" and will be built as ordered.

[TXSchnee]

Originally Posted by Marty in NY

Ok, thanks for the clarification. Yeah, well, I have been told by several dealers over the course of time that the BMW online config tool has been posted, to not take it too seriously. Use it to get an idea, see pictures, read descriptions and get an idea of what the costs are.

If you want an accurate quote, ask your dealer for it and use their pricing and configuration guides instead. The online config tool is a great idea but we too often see, as is the case at this writing, its unreliable and causes much confusion. I've had a dealer tell me it causes them a lot of aggravation when frustrated customers complain to them and even they have a difficult time trying to answer customer questions about it. They wish BMW would take the site down.

I was in a dealers showroom last year and the two of us sat down in front of his puter and brought up the online config site and in the process of discussion certain options, he found a discrepancy between the site and his config guide. He called BMW while I was in his office only to find the site was in error.

I still use the site because I like to see pictures, get close on pricing and its convenient but don't depend on it. Get your config, send that to your favorite dealer(s) and start the discussion. Once you agree on your build config, get it in writing and then stay on top of the situation until the car is in your garage. If the car comes in and does not match what you had in writing, you have options at that point, none of them good, but.. .. it happens to all car brands.

They need to get better website designers then, as most other build and price tools are accurate. This is true across the board from cheap to expensive makes. Odd that BMW has so many issues with only the US build and price.

[Marty in NY]

Originally Posted by TXSchnee

They need to get better website designers then, as most other build and price tools are accurate. This is true across the board from cheap to expensive makes. Odd that BMW has so many issues with only the US build and price.

I agree, it "appears" there is no preliminary site where they can make changes to their hearts content and then when approved, they release that to the internet. I do a little work on my son's Optometry site and all the while I'm making changes, its preliminary, think of it as a sandbox and once I finish and I've tested my work, I release it and it supersedes the released pages. I just don't see the online config this way though there must be more to it than meets the common eye.

[nZtiZia]

Originally Posted by Husker4theSpurs

No chance we are getting a 2021 between all the compromised options and the battery problems in the 45e gonna take a wait and see approach.

what battery problems? I saw a post the other day that someone's EU 45e build was halted for a "technical flag", which he assumed was related to the battery but nothing official. Plus, many current 45e orders aren't being halted for this "flag".

I know there was a battery issue in the MY20 45e EU builds, but that was resolved for MY21 builds.

[Marty in NY]

Originally Posted by Marty in NY

I would advise if you can hold off a bit you will save yourself some aggravation. BMW is obviously making changes.

Yesterday:
Convenience Pkg: $1,050
Premium Pkg: $2,800 (included HK Audio)
Executive Pkg: $5,100 (included HK Audio)

Today:
Convenience Pkg: $1,050
Premium Pkg: $2,050 (does not include HK Audio)
Executive Pkg: $4,350 (included HK Audio)

Still no Air Suspension listed anywhere and Glass Controls is still back, both ala carte and in the Exec Pkg

....and today, the HK sound system is down to $750 as opposed to yesterdays $875


Edit: I noticed that if you select either the Premium or the Exec Pkg, the HK audio system is $750 but if you do not select either of those pkgs, the prices goes up to $875

.

[shadab.ashraf56]

Placed my order with another dealership and they had an allocation for march. Hk is back in the build will have to see if it holds till production starts. I finally fell for BMW marketing traps and upgraded from premium to executive, I just wanted the adaptive icon light for the looks, rest of the options doesn't matter much to me. My wallet took a hit of $2300

[Grumpy311]

Originally Posted by shadab.ashraf56

Placed my order with another dealership and they had an allocation for march. Hk is back in the build will have to see if it holds till production starts. I finally fell for BMW marketing traps and upgraded from premium to executive, I just wanted the adaptive icon light for the looks, rest of the options doesn't matter much to me. My wallet took a hit of $2300

I do not think/hope that the builder guarantees you a HK system. I say that because I would be really pissed if somebody who ordered their X5 after me got the HK while mine was taken off the build automatically.

[shadab.ashraf56]

Originally Posted by Grumpy311

I do not think/hope that the builder guarantees you a HK system. I say that because I would be really pissed if somebody who ordered their X5 after me got the HK while mine was taken off the build automatically.

I understand but I believe parts are available but are scarce if you have a build which is going in production in a week or two and still has HK on it then there is good chance yo will get it. If your order is sitting at order received and your scheduled build is like more than 4 weeks from now it will depend on availability at that time. Key is to get an allocation with lowest build week possible. I lost Air suspension and i am pissed too but that doesn't makes any difference to how things are or will be

[Grumpy311]

Originally Posted by shadab.ashraf56

I understand but I believe parts are available but are scarce if you have a build which is going in production in a week or two and still has HK on it then there is good chance yo will get it. If your order is sitting at order received and your scheduled build is like more than 4 weeks from now it will depend on availability at that time. Key is to get an allocation with lowest build week possible. I lost Air suspension and i am pissed too but that doesn't makes any difference to how things are or will be

I was curious whether, if your build changes, is it still clear what was originally ordered? In other words, is somebody even trying to get it back to its original order specs?

[shadab.ashraf56]

Originally Posted by Grumpy311

I was curious whether, if your build changes, is it still clear what was originally ordered? In other words, is somebody even trying to get it back to its original order specs?

Ask your SA to add back the HK as standalone option from configurator, even if he believes it will not be delivered with one. Theoretically you can add anything available in the configurator and hope BMW will honor that. What is your build week ?

[Grumpy311]

Originally Posted by shadab.ashraf56

Ask your SA to add back the HK as standalone option from configurator, even if he believes it will not be delivered with one. Theoretically you can add anything available in the configurator and hope BMW will honor that. What is your build week ?

I'll have to ask. Not sure I have one. The dealer was talking about dates being pushed back and up. But not sure if he was talking about build weeks or whatever.

[shadab.ashraf56]

Yeah i get it now i will suggest you to shop around and find a dealer who has a better allocation else you will have to wait until your build week is getting current. You can ask bmw genius for build week if dealer has provided production number.