Touch Screen Option Credit Coming?

Jkb1002 · 11-19-2021, 04:10 PM

Ordered 10/21, in production 10/28. Arrived at dealer 11/16 — and only then did they tell me anything about the deletion. I am so bummed. I am taking delivery tomorrow, and when I called, the dealer said they were told all BMWs out of SC for this model year will not have touchscreens. Seems like that is not the case…..

Panicked and started getting prices on XC90s (which were laughable), but really, really hoping they do something to make this right if it truly was a blip. Just so, so frustrating. I checked MyGarage literally three times daily — and all they had to do was put a little line of text on the screen to note the deletion. Decoding VINs to check for deletion on a $70k purchase is absolute nonsense.

FWIW, genius line last night said the deletion is still very much in place on all models except the Alpinas.

hulu · 11-19-2021, 04:19 PM

This is not the case. Ask another dealer in your area.

Quote:

Originally Posted by Jkb1002

Ordered 10/21, in production 10/28. Arrived at dealer 11/16 — and only then did they tell me anything about the deletion. I am so bummed. I am taking delivery tomorrow, and when I called, the dealer said they were told all BMWs out of SC for this model year will not have touchscreens. Seems like that is not the case…..

Panicked and started getting prices on XC90s (which were laughable), but really, really hoping they do something to make this right if it truly was a blip. Just so, so frustrating. I checked MyGarage literally three times daily — and all they had to do was put a little line of text on the screen to note the deletion. Decoding VINs to check for deletion on a $70k purchase is absolute nonsense.

FWIW, genius line last night said the deletion is still very much in place on all models except the Alpinas.

TurtleBoy · 11-19-2021, 04:20 PM

Quote:

Originally Posted by Jkb1002

I checked MyGarage literally three times daily — and all they had to do was put a little line of text on the screen to note the deletion. Decoding VINs to check for deletion on a $70k purchase is absolute nonsense.

FWIW, genius line last night said the deletion is still very much in place on all models except the Alpinas.

The dealers dropped the ball. They were instructed by BMWNA to contact clients who were awaiting delivery and let them know that the touchscreen would not be available. Hopefully everyone who is contacting BMWNA concerning this situation lets them know that the dealer did not give them the information, if that was the case.

I believe Genius is correct and nothing long term should be based on the current availibitily of the touchscreen.

GrussGott · 11-19-2021, 04:54 PM

Quote:

Originally Posted by Jkb1002

I checked MyGarage literally three times daily — and all they had to do was put a little line of text on the screen to note the deletion. Decoding VINs to check for deletion on a $70k purchase is absolute nonsense.

FWIW, genius line last night said the deletion is still very much in place on all models except the Alpinas.

Exactly - this is on BMWNA; sure the dealers could help, but first & foremost we ALL contact BMWNA daily via mygarage, the 1-844 number, and/or BMWNA's other properties & services. Further, the dealers are BMWNA's contracted staff, so ultimately the buck stops with BMWNA, not the dealers.

With that said, this is a rough situation for all and, while BMWNA could certainly be handling this more customer friendly, we still do get the information here which isn't ideal but is available.

There are multiple posts here of people & dealers getting X5s with touchscreens, so it's happening ... here are a few lightly edited posts FWIW:

Quote:

Originally Posted by tnutt19

I spoke with BMW NA and my new dealer today and both confirmed that touch screens are back. It was literally a two week period they were removed if not less.

Quote:

Originally Posted by Rsrwnab

... My dealer is telling me it will have touchscreen, tow, and backup assist..... my build week is 12/50

Quote:

Originally Posted by Jedi Greg

Service finished prepping my X6 and CA was able to get into the car this morning. He confirmed that the touchscreen is in fact installed and working

. It is the first X5/X6 he has seen in a few weeks that actually has the touch.

Thinking those of you who mentioned that this might be a 2 or 3 week blip are probably right.

And, from a dealer on Nov 16th:

Quote:

Originally Posted by calbears

FWIW, I'm seeing weird things with the X5s. I've checked ones in production (we only have a few) and they are not showing the touchscreen deletion at any stage in production. I checked a 4 series GC and it's in 150 and shows the deletion.

Checked one that was finished on 11/13 and it does not have the deletion and one that does, one completed on 11/14 and has the deletion, 11/11 has the deletion

omasou · 11-19-2021, 05:41 PM

If BMW touch screens are indeed still constrained then my "guess" is...

BMW ordered screens w/o touch to keep production moving until supplies stabilize.
A portion of screens w/o touch arrived and were built into vehicle before they should have, hence the software update and stop sale. Those vehicles started arriving ~ 1 week ago.
Vehicles in 150 that had touch screens allocated were pushed out to when BMW thought they would arrive. Those vehicles are arriving now. We are also seeing some of the X5 w/touch arriving w/tow packages that are still not available for a X5 order.
Vehicles will start being being built w/screens w/o touch and w/touch based on how BMW decided to allocate screens, e.g. Alpina B7, M, etc.

So either all vehicles will start arriving with touch or they won't. I'm betting on the latter. Either way we may need to wait a week or two to see which is right.

hulu · 11-20-2021, 01:57 AM

Which ever strategy BMW is taking or will take, they need to communicate with dealers and cusomers in advance.

Now, it's a mess for everyone.

customer: Could you help to place a order?
CA: Sure.
customer: Will I have a touchscreen?
CA: Guess and Pray

"Tesla isn’t quite part of the premium segment. They are growing very strongly via price reductions. We would not do that since you have got to last the distance. Where we differ is our standard on quality and reliability. We have different aspirations on customer satisfaction. "

BMW CEO Oliver Zipse at a conference organized by the business paper Handelsblatt

Quote:

Originally Posted by omasou

If BMW touch screens are indeed still constrained then my "guess" is...

BMW ordered screens w/o touch to keep production moving until supplies stabilize.
A portion of screens w/o touch arrived and were built into vehicle before they should have, hence the software update and stop sale. Those vehicles started arriving ~ 1 week ago.
Vehicles in 150 that had touch screens allocated were pushed out to when BMW thought they would arrive. Those vehicles are arriving now. We are also seeing some of the X5 w/touch arriving w/tow packages that are still not available for a X5 order.
Vehicles will start being being built w/screens w/o touch and w/touch based on how BMW decided to allocate screens, e.g. Alpina B7, M, etc.

So either all vehicles will start arriving with touch or they won't. I'm betting on the latter. Either way we may need to wait a week or two to see which is right.

omasou · 11-20-2021, 07:27 AM

Has anyone checked the other forums, e.g. 3 series, to see if the deletes followed a similar pattern or are ongoing?

Auricom · 11-20-2021, 07:39 AM

Quote:

Originally Posted by omasou

Has anyone checked the other forums, e.g. 3 series, to see if the deletes followed a similar pattern or are ongoing?

Ongoing for current models:

- 3 Series
- 4 Series Coupe and Convertible
- 4 Series Gran Coupe, not i4
- Z4
- All versions of X5, X6 and X7

omasou · 11-20-2021, 08:25 AM

I understand that. Folks on this forum seem to think the deletes were for only 1-2 weeks and that they are now permanantly back based on current deliveries.

I don't think that's true and was asking if anyone has looked for similar threads on the other models to see how those vehicles were being build w/touch or not and if it followed the same pattern.

bastula · 11-20-2021, 08:55 AM

Looks like it's still affecting the 3/4 series: https://g20.bimmerpost.com/forums/sh....php?t=1870408

I haven't checked the other vehicles but maybe inventory has just only returned to Plant Spartanburg? As mentioned before it may be all just pure speculation.

Auricom · 11-20-2021, 09:23 AM

Quote:

Originally Posted by omasou

I understand that. Folks on this forum seem to think the deletes were for only 1-2 weeks and that they are now permanantly back based on current deliveries.

I don't think that's true and was asking if anyone has looked for similar threads on the other models to see how those vehicles were being build w/touch or not and if it followed the same pattern.

Not with the inventory of 3s, 4s, X5/6/7s I'm reviewed coming in. It's not short temporary (1-2 weeks) supply issue.

There's tens thousands of vehicles affected on a monthly basis and unfortunate that individuals can't see beyond their situation - it's not ideal for either company or future owners.

Eg, BMW is not going to retrofit all the thousands of new 4 Series GC that were delivered with manual front seats.

ramblingpolak · 11-20-2021, 12:16 PM

Just got my PN. Got allocated yesterday 11/19 order placed 10/29.

Any tips on tracking for the touchscreen delete? Mdecoder and my garage?

omasou · 11-20-2021, 12:28 PM

Quote:

Originally Posted by ramblingpolak

Just got my PN. Got allocated yesterday 11/19 order placed 10/29.

Any tips on tracking for the touchscreen delete? Mdecoder and my garage?

https://g05.bimmerpost.com/forums/sh...16&postcount=4

https://g05.bimmerpost.com/forums/sh...74&postcount=4

ramblingpolak · 11-20-2021, 12:43 PM

Quote:

Originally Posted by omasou

https://g05.bimmerpost.com/forums/sh...16&postcount=4

https://g05.bimmerpost.com/forums/sh...74&postcount=4

The links got truncated, can you repost or dm? thanks!

omasou · 11-20-2021, 01:03 PM

Quote:

Originally Posted by ramblingpolak

Just got my PN. Got allocated yesterday 11/19 order placed 10/29.

Any tips on tracking for the touchscreen delete? Mdecoder and my garage?

Quote:

Originally Posted by ramblingpolak

The links got truncated, can you repost or dm? thanks!

Sorry about that. I updated the original post.

hulu · 11-20-2021, 01:04 PM

This is not true for Xs.

Every single one I can find (produced after 11-16) has a touchscreen.

Auricom , please provide datapoint - vin of an X which is produced after 11-16 that has the touchscreen deletion.

X5 40i
vin: "5UXCR6C03N9K48956"
prodDate: "2021-11-18"
options: "0ZAX 0ZN1 0ZN3 0ZN4 0ZPK 0ZPP 0ZRC 0ZTM 0ZX1 0ZX2 0ZX3 0ZX7 01CB 01CE 01CR 01XD 02TB 02VB 0212 0255 0258 03AT 03MB 0302 0319 0322 04AW 04FL 04HA 04HB 04KP 04NB 04NE 04T8 04UR 0402 0420 0423 0459 0481 0488 05AC 05AL 05AP 05AS 05AV 05DN 0552 06AC 06AE 06AK 06C4 06DR 06NS 06U3 06U8 0610 0645 0655 0676 07HW 0775 08KL 08R9 08SM 08TN 0823 0840 0842 0845 0853 09AA 0992"
vin: "5UXCR6C02N9K49466"
prodDate: "2021-11-18"
options: "0ZAX 0ZN1 0ZN3 0ZN4 0ZPP 0ZRC 0ZTM 0ZWT 0ZX7 01CB 01CE 01CR 01SB 02TB 02VB 0212 0255 0258 03AG 03AT 03MB 0300 0302 0319 0322 04AW 04FL 04HA 04HB 04KM 04NB 04NE 04T8 04UR 0402 0420 0423 0459 0481 0488 05AC 05AL 05AP 05AS 05AV 0552 06AC 06AE 06AK 06C4 06NS 06U3 06U8 0610 0645 0655 0676 07HW 0775 08KL 08R9 08SM 08TN 0823 0842 0845 0853 09AA 0992"
X5 M50
vin: "5UXJU4C00N9K49766"
prodDate: "2021-11-18"
options: "0ZAX 0ZEB 0ZN1 0ZN3 0ZN4 0ZPK 0ZPP 0ZRC 0ZTM 0ZX1 0ZX2 0ZX3 01CB 01CR 01MA 01PA 02NH 02TB 02T4 02VB 02VF 03DZ 03MC 0300 0302 0319 0322 04AW 04FL 04HA 04HB 04KM 04NB 04T8 04UR 0402 0420 0423 0453 0456 05AC 05AL 05AP 05AS 05AV 05DN 0552 06AC 06AE 06AK 06C4 06DR 06NS 06U3 06U8 06WD 0610 0645 0655 0688 07M9 0710 0715 0760 0775 08KL 08R9 08SM 08TN 0823 0840 0842 0845 0853 09AA 0992"

Quote:

Originally Posted by Auricom

Ongoing for current models:

- 3 Series
- 4 Series Coupe and Convertible
- 4 Series Gran Coupe, not i4
- Z4
- All versions of X5, X6 and X7

ramblingpolak · 11-20-2021, 01:09 PM

My CA is saying so far all their deliveries have had touchscreen. We shall see.

ramblingpolak · 11-20-2021, 01:12 PM

My Garage is now showing a completely different and incorrect car for my PN.

hulu · 11-20-2021, 01:21 PM

I say call your SA now.

Either you CA gave you a wrong PN or your build is messed.

Quote:

Originally Posted by ramblingpolak

My Garage is now showing a completely different and incorrect car for my PN.

ramblingpolak · 11-20-2021, 01:26 PM

Quote:

Originally Posted by hulu

I say call your SA now.

Either you CA gave you a wrong PN or your build is messed.

Quote:

Originally Posted by ramblingpolak

My Garage is now showing a completely different and incorrect car for my PN.

Yeah I just sent him a note. He gave me the PN this morning and it was showing up correctly for about an hour and now it's a completely different car.

omasou · 11-20-2021, 02:08 PM

Quote:

Originally Posted by ramblingpolak

Yeah I just sent him a note. He gave me the PN this morning and it was showing up correctly for about an hour and now it's a completely different car.

Guess that takes "BMW reservers the right to make equivalent substitution to a new level"

I'm sure it will be OK, but like the other poster mentioned double check w/the CA.

ramblingpolak · 11-20-2021, 02:46 PM

Quote:

Originally Posted by omasou

Quote:

Originally Posted by ramblingpolak

Yeah I just sent him a note. He gave me the PN this morning and it was showing up correctly for about an hour and now it's a completely different car.

Guess that takes "BMW reservers the right to make equivalent substitution to a new level"

I'm sure it will be OK, but like the other poster mentioned double check w/the CA.

No word yet. Here's what I initially saw vs what I see now.

11-19-2021, 04:10 PM	#705
Jkb1002 New Member 9 Rep 5 Posts Drives: BMW X5 Join Date: Nov 2021 Location: GA iTrader: (0)	Ordered 10/21, in production 10/28. Arrived at dealer 11/16 — and only then did they tell me anything about the deletion. I am so bummed. I am taking delivery tomorrow, and when I called, the dealer said they were told all BMWs out of SC for this model year will not have touchscreens. Seems like that is not the case….. Panicked and started getting prices on XC90s (which were laughable), but really, really hoping they do something to make this right if it truly was a blip. Just so, so frustrating. I checked MyGarage literally three times daily — and all they had to do was put a little line of text on the screen to note the deletion. Decoding VINs to check for deletion on a $70k purchase is absolute nonsense. FWIW, genius line last night said the deletion is still very much in place on all models except the Alpinas.
	Appreciate 1 barcelona271.00 Quote

11-19-2021, 05:41 PM	#709
omasou Brigadier General 2092 Rep 3,009 Posts Drives: BMWs Join Date: Apr 2016 Location: US iTrader: (4) Garage List 2023 BMW S1000RR [0.50] 2022 BMW F900XR [3.00] 2022 BMW X6 40i [0.50] 2020 BMW M2C [9.50]	If BMW touch screens are indeed still constrained then my "guess" is... BMW ordered screens w/o touch to keep production moving until supplies stabilize. A portion of screens w/o touch arrived and were built into vehicle before they should have, hence the software update and stop sale. Those vehicles started arriving ~ 1 week ago. Vehicles in 150 that had touch screens allocated were pushed out to when BMW thought they would arrive. Those vehicles are arriving now. We are also seeing some of the X5 w/touch arriving w/tow packages that are still not available for a X5 order. Vehicles will start being being built w/screens w/o touch and w/touch based on how BMW decided to allocate screens, e.g. Alpina B7, M, etc. So either all vehicles will start arriving with touch or they won't. I'm betting on the latter. Either way we may need to wait a week or two to see which is right.
	Appreciate 1 GrussGott18198.00 Quote

11-20-2021, 07:27 AM	#711
omasou Brigadier General 2092 Rep 3,009 Posts Drives: BMWs Join Date: Apr 2016 Location: US iTrader: (4) Garage List 2023 BMW S1000RR [0.50] 2022 BMW F900XR [3.00] 2022 BMW X6 40i [0.50] 2020 BMW M2C [9.50]	Has anyone checked the other forums, e.g. 3 series, to see if the deletes followed a similar pattern or are ongoing?
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11-20-2021, 08:25 AM	#713
omasou Brigadier General 2092 Rep 3,009 Posts Drives: BMWs Join Date: Apr 2016 Location: US iTrader: (4) Garage List 2023 BMW S1000RR [0.50] 2022 BMW F900XR [3.00] 2022 BMW X6 40i [0.50] 2020 BMW M2C [9.50]	I understand that. Folks on this forum seem to think the deletes were for only 1-2 weeks and that they are now permanantly back based on current deliveries. I don't think that's true and was asking if anyone has looked for similar threads on the other models to see how those vehicles were being build w/touch or not and if it followed the same pattern.
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11-20-2021, 08:55 AM	#714
bastula Second Lieutenant 183 Rep 266 Posts Drives: 2019 M550i xDrive Join Date: Sep 2005 Location: Chicago iTrader: (1) Garage List 2022 BMW X7 [0.00] 2019 BMW M550i xDrive [0.00]	Looks like it's still affecting the 3/4 series: https://g20.bimmerpost.com/forums/sh....php?t=1870408 I haven't checked the other vehicles but maybe inventory has just only returned to Plant Spartanburg? As mentioned before it may be all just pure speculation. __________________ M550i xDrive Mediterranean Blue with Ivory White Nappa, Gray Poplar, Driving Assistance Plus, Premium, Exec, Parking Assistance, Heated Steering, Front+Rear Heated Seats, 20" Individual V-Spoke wheels 759i, 19" Style 786M winter wheels, Euro Amber Rear Turn Signals 335i Coupe - Retired
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11-20-2021, 12:16 PM	#716
ramblingpolak Private 50 Rep 94 Posts Drives: 22 X5 45e (PN allocated) Join Date: Nov 2021 Location: SF Bay Area iTrader: (0) Garage List 2022 X5 45e [0.00]	Just got my PN. Got allocated yesterday 11/19 order placed 10/29. Any tips on tracking for the touchscreen delete? Mdecoder and my garage?
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11-20-2021, 01:09 PM	#721
ramblingpolak Private 50 Rep 94 Posts Drives: 22 X5 45e (PN allocated) Join Date: Nov 2021 Location: SF Bay Area iTrader: (0) Garage List 2022 X5 45e [0.00]	My CA is saying so far all their deliveries have had touchscreen. We shall see.
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11-20-2021, 01:12 PM	#722
ramblingpolak Private 50 Rep 94 Posts Drives: 22 X5 45e (PN allocated) Join Date: Nov 2021 Location: SF Bay Area iTrader: (0) Garage List 2022 X5 45e [0.00]	WTF? My Garage is now showing a completely different and incorrect car for my PN.
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