[SeñorFeathers]

Originally Posted by Xeno

And you have DR up and running?

Yup, so far working with no issues.

[Xeno]

Originally Posted by SeñorFeathers

Yup, so far working with no issues.

Since my dealer has been either informed or willing to not be truthful about this, what is the best way to register displeasure with BMW NA?

I got a survey after this last episode with the dealer and gave low scores, but no one contacted me.

I could complain to my dealer, but if I burn the service manager who knows what will happen in the future when I take my car in for service?

[Xeno]

Originally Posted by eagle_bmw

You must have ordered earlier (?). Mine was placed mid April '19 (May delivery) but the option costs the same as yours. I remember discussion on DA+ earlier.

Not super motivated to have DR as I have dual BlackVue with parking mode, *but* it's nice to have additional coverage in case of accident on the sides.

I'm hoping somebody can confirm the real hw and sw requirements🤞

Mine was built in Nov 2018 and delivered the next month.

[ZCPM4]

Do you subscribe on the connected drive website? I see the DR app as a new option to subscribe in the car App Store, but when I click the iDrive wheel nothing happens. When I go to the connected drive website it keeps saying it can't load my vehicle data, and it won't let me add via VIN either. Guessing their site is down, just curious if there's a way to subscribe directly from the car.

[Auricom]

Originally Posted by ZCPM4

Do you subscribe on the connected drive website? I see the DR app as a new option to subscribe in the car App Store, but when I click the iDrive wheel nothing happens. When I go to the connected drive website it keeps saying it can't load my vehicle data, and it won't let me add via VIN either. Guessing their site is down, just curious if there's a way to subscribe directly from the car.

I subscribed via the ConnectDrive website and didn't see the option in the app. Figured it was easier and less likey to f'up

[SeñorFeathers]

Originally Posted by Xeno

Since my dealer has been either informed or willing to not be truthful about this, what is the best way to register displeasure with BMW NA?

I got a survey after this last episode with the dealer and gave low scores, but no one contacted me.

I could complain to my dealer, but if I burn the service manager who knows what will happen in the future when I take my car in for service?

My dealership’s been updating the software on each visit. BMW promised us remote software updates and until that happens dealerships have to provide that service. I would file a complaint with both BMW corporate and the GM at the dealership.

[randybobandy]

Now, you know what would be bad ass...if they did follow suit with Tesla and sentry mode. Would also be cool to have the function to record a traffic stop (obviously longer than 40 seconds), but also was able to use the Driver's Attention Camera to get inside!

[anuj452]

The portal says not available for my X5

mine is -- Mar 2019 build, iDrive ver -- 07/2019.70
I have Extended traffic jam assistant, DA+ and Park Assistance package

Originally Posted by Auricom

Was able to add Drive Recorder to my Dec build.

07/2019.63 iDrive 7
DA PRO - extended traffic jam assistant, active driving assistant pro
Parking Assistance Package - parking assistant plus, active park distance control, surround view w/ 3D view

[Xeno]

Originally Posted by anuj452

The portal says not available for my X5

mine is -- Mar 2019 build, iDrive ver -- 07/2019.70
I have Extended traffic jam assistant, DA+ and Park Assistance package

Have you asked your dealer if DR will work and if so with what firmware and hardware?

[anuj452]

Only a few technicians at the dealership know stuff, its hard to get them over phone to answer your queries. X5 is overdue for service , will ask for idrive update, i hope it will become available after i get the latest version.

Originally Posted by Xeno

Have you asked your dealer if DR will work and if so with what firmware and hardware?

[ZCPM4]

Originally Posted by Auricom

I subscribed via the ConnectDrive website and didn't see the option in the app. Figured it was easier and less likey to f'up

Hmm yeah I keep trying it and the website can't find my info. I know I've looked at my subscribed services there before so must be a system issue. Called their help line yesterday and they had to create a trouble ticket for me. Nothing's ever easy!

[mitch57]

Originally Posted by SeñorFeathers

My dealership’s been updating the software on each visit. BMW promised us remote software updates and until that happens dealerships have to provide that service. I would file a complaint with both BMW corporate and the GM at the dealership.

...And the Better Business Bureau (BBB). I got a call from a BMW NA rep in less than a week when I filed a BBB complaint.

[mrichione]

Has anyone received this error when trying to purchase on the CD website? Have been trying for a week and keep getting this, plus have tried Safari and Chrome browsers. [IMG][/IMG]

[anuj452]

Got my car back after first year service, Requested s/w update they updated to 03/2020.58

Connected Drive shows Drive Recorder is available for purchase

Originally Posted by anuj452

The portal says not available for my X5

mine is -- Mar 2019 build, iDrive ver -- 07/2019.70
I have Extended traffic jam assistant, DA+ and Park Assistance package

[coco135]

2019 g05 built 3/19 on version 11/2019.40
Saw it available today, purchased on connected drive website.
Started to work immediately after purchase.

Wish I could record more than 40 sec though...

[anuj452]

Drive recorder installed on iDrive ... works as expected..
Just Need 1 time setup .. of video length, cameras etc...

When u start the recording .. it creates a 40 sec video (20 sec video before the start and 20 sec video after you started)..
you can view the videos from iDrive and export it to USB (yet to verify this)

this is exactly what i needed .. totally worth 150$ ..

Originally Posted by anuj452

Got my car back after first year service, Requested s/w update they updated to 03/2020.58

Connected Drive shows Drive Recorder is available for purchase

[LexxM3]

Originally Posted by anuj452

Drive recorder installed on iDrive ... works as expected..
Just Need 1 time setup .. of video length, cameras etc...

When u start the recording .. it creates a 40 sec video (20 sec video before the start and 20 sec video after you started)..
you can view the videos from iDrive and export it to USB (yet to verify this)

this is exactly what i needed .. totally worth 150$ ..

Worth that, but it would be SOOOO much more useful if it allowed continued event (alarm, motion sensors, accelerometers, near-distance ultrasound parking sensors, maybe cameras video motion, etc.) record for some period of time (or some % of battery capacity) after ignition off for catching parking issues.

[anuj452]

I agree ... this is similar to Sentry Mode in Tesla, it starts recording as soon as it senses someone around the car ...

I believe BMW has the required hardware for this feature.
The name of the App is "Drive Recorder", Maybe they will launch another app for 150$ ... "Park Recorder"

as BMW slowly moves toward monetizing from connected drive services

Originally Posted by LexxM3

Worth that, but it would be SOOOO much more useful if it allowed continued event (alarm, motion sensors, accelerometers, near-distance ultrasound parking sensors, maybe cameras video motion, etc.) record for some period of time (or some % of battery capacity) after ignition off for catching parking issues.

[eagle_bmw]

After my successful OTA today from 07/2019.55 to 11/2019.70 the DR becomes available for 1 month trial and purchase. The release notes show DR (prep for purchase), Spotify (new function), etc. I'm puzzled why support/genius couldn't answer the sw/hw requirements.

[RasGulla]

Originally Posted by eagle_bmw

After my successful OTA today from 07/2019.55 to 11/2019.70 the DR becomes available for 1 month trial and purchase. The release notes show DR (prep for purchase), Spotify (new function), etc. I'm puzzled why support/genius couldn't answer the sw/hw requirements.

I've never looked into upgrading the software until I learned about the Drive Recorder app. I've got a 2019 X5 with the 07/2019.55 version. I've searched for updates in iDrive many many times and it says no updates available, though clearly there are.

I'm a noob regarding iDrive stuff. How do I upgrade to a version that will let me get Drive Recorder?

[hkleyman]

Originally Posted by RasGulla

I've never looked into upgrading the software until I learned about the Drive Recorder app. I've got a 2019 X5 with the 07/2019.55 version. I've searched for updates in iDrive many many times and it says no updates available, though clearly there are.

I'm a noob regarding iDrive stuff. How do I upgrade to a version that will let me get Drive Recorder?

You'll need to be on version 11/2019 or later. Once connected drive sees your vehicle on that upgrade or the next major (03/2020) it will enable you to subscribe to drive recorder for a month free, or purchase in varying subscription lengths or a lifetime purchase. Your vehicle will tell you it's up to date even though it is not. BMW doesn't push updates to all vehicles and they roll out very slowly. Your best chance is with an update at a dealership. Many don't do it for free unless there's a problem, some people have had luck complaining about CarPlay disconnects, screens going black, wanting the new Spotify or drive recorder apps etc. Took me several visits of "nothing is available for your car" and today I FINALLY got 03/2020 installed and was immediately able to purchase drive recorder. I was previously on 07/2019.

[RasGulla]

Originally Posted by hkleyman

Took me several visits of "nothing is available for your car" and today I FINALLY got 03/2020 installed and was immediately able to purchase drive recorder. I was previously on 07/2019.

What changed today? I'd rather not make multiple visits to the dealership as it's not close by.