11-18-2021, 05:21 PM | #45 |
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I personally would accept a dealer retrofit. Cannot comment on Ford situation, it may compare apple to orange. Replacing a touchscreen is a risk worth taking in my opinion. A lot of other stuff were done at the dealer, like replace air suspension, software update, etc. The key is whether and why BMW treat customer order differently, some with and some without touch screens.
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bastula183.00 |
11-18-2021, 06:06 PM | #46 | |
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We also should keep in mind that next week they may go back to touchless screens, it all depends on the supply available.
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PrinceHarrysBoo20.50 |
11-18-2021, 08:21 PM | #47 | |
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A. Tell customers upfront that there are issues they're working to address. B. Hold the car on site and correct as needed. C. Notify us of when they're expected back in service so that we can make an educated decision. D. Not describe it as standard equipment on their website. E. Be transparent in regards to what the complete changes were. No one knows seems to know why the backup assistant was also removed. F. Hold the cars at the dealership until a corrected one could be installed. I just picked mine up Monday and it's already back. I'd have waited a week. G. Offer a reasonable amount for the customer to replace with an aftermarket piece. $500 is nowhere near the value. H. Not put the dealers in the middle of the problem. Even the genius doing my delivery kept touching the screen. I. Allow us to pick up the car in Spartanburg. Can't imagine why they didn't want that to happen. Instead they took the route guaranteed to tick off the maximum number of customers. I think most would've been more than happy to wait a week or two to figure it out. |
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11-18-2021, 08:32 PM | #48 | |
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I got my car. I have no touchsreen. Yes, it was a choice to buy or not. Still - I WANT the f’n touchscreen that other owners will get for $500. Got it, bro? |
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Mckelvie37125.00 S_McTowelie73.00 |
11-18-2021, 08:37 PM | #49 | |
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I’m sure they’re doing their best - but I still expect a little more from BMW - they can afford to get us affected ones a touchscreen at no cost for the hassle, even if “when supplies are available.” |
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bastula183.00 |
11-18-2021, 08:45 PM | #50 | |
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They sent an email that seemed more to cover their butts that they followed up. I have replied, called, left v/m, and I haven’t heard back since last week. I was about to share screenshot - and then realized they have some legal jargon at the bottom preventing me from doing so. I may go blast some more letters during a little downtime over Thanksgiving. I do agree the more voices they hear from, the more possible BMW NA reconsiders their initial approach. |
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Mckelvie37125.00 hulu106.00 |
11-18-2021, 08:51 PM | #51 | |
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I can share the reply I got with you, if you want to PM me your email address…. |
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11-18-2021, 08:56 PM | #52 | |
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No sense to stop production nor lay-off people. VW Group tried to save $300/car when they realized they had a diesel emissions issue - when they were caught it turned out to be a $25B problem. Do the right thing, is all we are asking after spending a cool $80K. W for WTF, BMW! |
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bastula183.00 MadameLV8510.50 |
11-18-2021, 08:58 PM | #53 | |
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11-18-2021, 10:14 PM | #54 |
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Might be a moot point, but I'll contribute to the cause!! I sent emails to the individuals listed on this site: https://www.elliott.org/company-contacts/bmw/
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11-19-2021, 12:55 AM | #56 | |
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MadameLV8510.50 Laura41331.00 |
11-19-2021, 01:28 AM | #57 |
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I did email the ceo and vps but haven't heard back from them.
So you mean they actually will read the email? |
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11-19-2021, 01:29 AM | #58 |
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11-19-2021, 02:41 AM | #60 | |
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Maybe if one of you offers to collect names, VINs, etc and is able to communicate with the same person, maybe it works ... didn't tnutt19 have a BMWNA contact and/or figure out something? |
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dananelson1226.00 |
11-19-2021, 10:53 AM | #61 |
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Just sent my letter to BMWNA executive team.
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hulu106.00 juancasala71.50 |
11-19-2021, 12:15 PM | #62 | |
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Thank you so much for the info! Really appreciate.
And sorry for more questions: 1. Was an attorney envolved in the whole process? 2. Did BMW compensate all affected owners OR just the those who writed letters? Thank you again. I will try to connect with tnutt19. Quote:
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GrussGott18183.50 |
11-19-2021, 12:57 PM | #63 |
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All - the letter worked.
To respect the way BMW handled this with me, I won’t provide the specifics. I will not have a touchscreen, but let’s just say they have heard our voices, and they also took into account my loyalty to the brand, with this being my 4th car from them. I treaded lightly and respectfully, and they reciprocated with kindness. This all, thanks to you guys here at the Forum! Hope each of you is also taken care of! P/s: I’m back to fully loving BMW! |
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11-19-2021, 02:21 PM | #64 |
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No attorneys, just worked through the BMWNA contact who was very helpful, the 2nd part ... after our group's resolution, a similar broader resolution was made available to all however I preferred our group's resolution
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hulu106.00 |
11-19-2021, 02:23 PM | #65 |
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hey, nice! That's exactly what happened in my case too. Nice job!
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11-19-2021, 02:29 PM | #66 | |
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I’m happy for you, but this is not the type of brand introductory experience I was looking for when I decided to go with BMW. |
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