[malvern_man]

Hi all,

The remote camera function on my UK 2022 X5 40i has stopped working correctly. When I go onto the app on my phone and start the remote camera function it just stays on the 'waking up my vehicle' screen and doesn't go any further.

The app on my phone is up to date as are the apps on the iDrive.

Would it be worth doing an iDrive reset?

I've never done an iDrive reset before, how do I do it (engine off or running etc, etc) and more importantly will I lose any of my settings.

Regards, Chris.

[Rob_G77]

Check other connected services like honking the horn or locking/unlocking the doors. Does remote start still work?

Rob

[nZtiZia]

Originally Posted by malvern_man

Hi all,

The remote camera function on my UK 2022 X5 40i has stopped working correctly. When I go onto the app on my phone and start the remote camera function it just stays on the 'waking up my vehicle' screen and doesn't go any further.

The app on my phone is up to date as are the apps on the iDrive.

Would it be worth doing an iDrive reset?

I've never done an iDrive reset before, how do I do it (engine off or running etc, etc) and more importantly will I lose any of my settings.

Regards, Chris.

confirm your ConnectedDrive subscription is still active, if applicable in the UK.

as mentioned, do other remote functions work? if not, either ConnectedDrive subscription is expired (if applicable) or could be a server disconnection either on BMW’s side or the vehicle’s side. if on BMW’s side, then it could just be a waiting game. you can call them to report/inquire. if on vehicle’s side, then a telematics reboot could reestablish connection**

**hold down radio VOL button through 3 consecutive iDrive reboots. best to do when in the drive-ready state or actually driving for better visual confirmation of the reboots. you can let go of the button upon seeing the third reboot

please report back

FYI, an iDrive reboot is similar to the above procedure but only 1 reboot. you do not lose any settings. this is often my very first step when troubleshooting as it’s harmless

[malvern_man]

Originally Posted by Rob_G77

Check other connected services like honking the horn or locking/unlocking the doors. Does remote start still work?

Rob

Hi,

My Android app only has locking/unlocking the doors and turning on the lights, non of these functions are working.

[malvern_man]

Originally Posted by nZtiZia

confirm your ConnectedDrive subscription is still active, if applicable in the UK.

as mentioned, do other remote functions work? if not, either ConnectedDrive subscription is expired (if applicable) or could be a server disconnection either on BMW’s side or the vehicle’s side. if on BMW’s side, then it could just be a waiting game. you can call them to report/inquire. if on vehicle’s side, then a telematics reboot could reestablish connection**

**hold down radio VOL button through 3 consecutive iDrive reboots. best to do when in the drive-ready state or actually driving for better visual confirmation of the reboots. you can let go of the button upon seeing the third reboot

please report back

FYI, an iDrive reboot is similar to the above procedure but only 1 reboot. you do not lose any settings. this is often my very first step when troubleshooting as it’s harmless

Hi,

My subscription is active until July 2025.

I'll try the reboot and report back.

Is the iDrive reboot with the engine on or off?

[nZtiZia]

Originally Posted by malvern_man

My Android app only has locking/unlocking the doors and turning on the lights, non of these functions are working.
…
My subscription is active until July 2025.

I'll try the reboot and report back.

Is the iDrive reboot with the engine on or off?

either reboot procedure can be accomplished with engine off or on, but I find them easier to confirm with engine on. remember, iDrive and telematics reboots are different and accomplish different things. your issue will likely be resolved by a telematics reboot but go ahead and reboot iDrive if so inclined

[malvern_man]

Originally Posted by nZtiZia

either reboot procedures can be accomplished with engine off or on, but I find them easier to confirm with engine on. remember, iDrive and telematics reboots are different and accomplish different things. your issue will likely be resolved by a telematics reboot but go auras and reboot iDrive if so inclined

The iDrive reboot seems to have cured the remote camera fault. I've not tried the door locking/unlocking feature on my phone app yet (I forgot)

Thanks all for the advice and info.