Damage Upon Taking Delivery

ozone96 · 12-10-2022, 05:35 AM

Was super excited about my 23 x45e but I found a scrap/scratch around the fuel door before I drove it off the lot. Dealer told me verbally and written on email that they would fix it. Did I make a mistake by accepting delivery?

I am in the West Coast so if I refused, I would bid farewell to the 7500 credit.
Another option I have is to not let their body shop handle it but this requires a repaint I think. Any suggestions?

1230vani · 12-10-2022, 06:06 AM

Have the dealer fix it. New car new paint will match as the car is new and not exposed to paint fading and the elements. I am really careful with my car but learned to aceept that these things happen.

TurtleBoy · 12-10-2022, 06:48 AM

You should be fine, I'm sure they will take care of it.

sebk4 · 12-10-2022, 06:49 AM

I agree with 123vani. Have the dealer fix it. I had a similar situation with my dealer, except that I observed the scratch after I picked the car after my first engine oil service. They had caused the scratch and they offered to fix it. I got a loaner and after three or so days I got the car back in perfect condition. There was no sign of a scratch afterwards.

It turned out that the scratch was caused by the dealer giving me a “free” car wash after the service. I learned my lesson not to have them do any car wash at after service.

TheACN · 12-10-2022, 07:50 AM

I agree, i would have them fix it and call it a day. 7500 is a good credit and paint isn't a big deal imho.

12-10-2022, 05:35 AM	#1
ozone96 New Member 2 Rep 7 Posts Drives: 2023 BMW X5 xDrive45e Join Date: Dec 2022 Location: Palo Alto, CA iTrader: (0)	Damage Upon Taking Delivery Was super excited about my 23 x45e but I found a scrap/scratch around the fuel door before I drove it off the lot. Dealer told me verbally and written on email that they would fix it. Did I make a mistake by accepting delivery? I am in the West Coast so if I refused, I would bid farewell to the 7500 credit. Another option I have is to not let their body shop handle it but this requires a repaint I think. Any suggestions? Attached Images
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12-10-2022, 06:06 AM	#2
1230vani Colonel 653 Rep 2,705 Posts Drives: G05 40i LCI Join Date: Feb 2009 Location: N/A iTrader: (0)	Have the dealer fix it. New car new paint will match as the car is new and not exposed to paint fading and the elements. I am really careful with my car but learned to aceept that these things happen.
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12-10-2022, 06:48 AM	#3
TurtleBoy General 13269 Rep 19,789 Posts Drives: 2019 X5 40i,2021 M340i Join Date: Jan 2019 Location: Colorado iTrader: (0)	You should be fine, I'm sure they will take care of it. __________________ 2021 BMW G20 M340i xDrive - Verde Ermes/Black - 03/2024.40 2019 BMW G05 X5 xDrive40i - Phytonic Blue/Cognac - 11/2023.50
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12-10-2022, 06:49 AM	#4
sebk4 New Member 5 Rep 21 Posts Drives: 2021 G05 40i 07.2022.58 Join Date: Oct 2022 Location: Cincinnati, OH iTrader: (0)	I agree with 123vani. Have the dealer fix it. I had a similar situation with my dealer, except that I observed the scratch after I picked the car after my first engine oil service. They had caused the scratch and they offered to fix it. I got a loaner and after three or so days I got the car back in perfect condition. There was no sign of a scratch afterwards. It turned out that the scratch was caused by the dealer giving me a “free” car wash after the service. I learned my lesson not to have them do any car wash at after service.
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12-10-2022, 07:50 AM	#5
TheACN Second Lieutenant 105 Rep 204 Posts Drives: 2022 BMW X5 xDrive 40i Join Date: Nov 2022 Location: Brooklyn, NY iTrader: (0) Garage List 2022 BMW X5 xDrive 40i [9.50]	I agree, i would have them fix it and call it a day. 7500 is a good credit and paint isn't a big deal imho.
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