[krypttic]

Was there just an update to Connected Package Professional? I just got in the car and it does not appear to be activated. When I clicked on "Activate" it showed a message that it's taking longer than expected. That message eventually went away and I could see the green traffic info on the Nav screen.

However, on the next drive I got the same message and traffic info is once again not showing.

[ATTACH][/ATTACH]

[krypttic]

Update: I did try the telematics (70 second) iDrive reboot but this didn't fix it.

Maybe whatever server runs these services is just down right now? It was weird, because when I got in my vehicle this morning, I was prompted on the main screen that further action was required to activate this service and I had to click on "Activate" on the following page. I've had the vechile for four months now, so not sure why I was asked to activate today.

[697105e1]

Something must be down. I’m getting the same message in my car.

[krypttic]

Still the same this morning…

[blinsc]

I am having issues as well. Yesterday, shortly after getting in the car I had a notification saying that some online services were limited and that I needed to confirm my ID.

Initially it gave me QR code to scan but I was at a red light, so I waited until I got to my destination. By the time I got there the QR code would no longer appear. It would say "no mobile data connection available."

Later on I did get the QR code to appear again (was in a different physical location) and was able to successfully confirm the ID.

However, the built-in Spotify app (using ConnectedMusic, not Android Auto/Apple CarPlay via phone) isn't working. Sometimes, briefly, I can get it to load in, but it's been saying "no online connection available."

Also getting "No connection to server" when I do voice commands. In general, anything that uses an online connection either isn't working at all or only intermittently.

I already took this car in once for SOS malfunction errors. I also get Assisted Driving errors on any trip longer than an hour or so. I'm due for service in a month or so... but I'm getting sick and tired of these constant tech headaches.

[krypttic]

Even after selecting "Activate" it keeps going back to this screen when I get back in the car.



And then when I click on that, it goes to the other two screens I posted above where it says it's activating but clearly isn't.

[TurtleBoy]

Originally Posted by krypttic

Even after selecting "Activate" it keeps going back to this screen when I get back in the car.


And then when I click on that, it goes to the other two screens I posted above where it says it's activating but clearly isn't.

Have you given ConnectedDrive a call. In general that is a waste of time but once and awhile they actually do help.

[krypttic]

Originally Posted by TurtleBoy

Have you given ConnectedDrive a call. In general that is a waste of time but once and awhile they actually do help.

No, I don't even know their number.

[TurtleBoy]

Originally Posted by krypttic

No, I don't even know their number.

I would suggest calling rather than emailing.

[krypttic]

Thanks. I just sent them an email. I don't have time to wait on a phone tree.

[apw2607]

I’m glad you created this thread. I have the same issue. I noticed it because when I turn the car off I got a prompt to activate the connected package professional. Just like you it seems to be in a stuck state of activating.

I suspect its a bmw connected services backend screwup.

All the individual services within the connected package professional seem to work still.

[krypttic]

Originally Posted by apw2607

I’m glad you created this thread. I have the same issue. I noticed it because when I turn the car off I got a prompt to activate the connected package professional. Just like you it seems to be in a stuck state of activating.

I suspect its a bmw connected services backend screwup.

All the individual services within the connected package professional seem to work still.

Traffic info is not working for me. I’m not sure what else is included there that I use.

Can you also call or email them? Maybe if multiple people call, they’ll fix it quicker.

[blinsc]

The car is asking me to confirm my ID again this morning and saying "no mobile connection available" instead of giving me the QR code.

[apw2607]

Originally Posted by krypttic

Traffic info is not working for me. I’m not sure what else is included there that I use.

Can you also call or email them? Maybe if multiple people call, they’ll fix it quicker.

Yes, I opened a ticket with them today.

How about Spotify? That’s part of the connected package pro.

[Stein]

I have been having this issue the past few days as well. Everything still seems to be working though, including Spotify. As someone else in the thread tried, I restarted iDrive as well and it didn’t fix the issue. Hopefully BMW figures out what’s wrong and it can be fixed over the air.

[krypttic]

Originally Posted by apw2607

Yes, I opened a ticket with them today.

How about Spotify? That’s part of the connected package pro.

I don't have a Spotify account

[krypttic]

Originally Posted by apw2607

Yes, I opened a ticket with them today.

How about Spotify? That’s part of the connected package pro.

Well, this is still going on 5 days later. I've sent three emails with no response. Did they ever get back to you?

[apw2607]

Originally Posted by krypttic

Well, this is still going on 5 days later. I've sent three emails with no response. Did they ever get back to you?

No, only the automated ticket response so far.

[krypttic]

Originally Posted by apw2607

No, only the automated ticket response so far.

Same. I’ve emailed them four times now so I’m guessing they’re not going to bother to respond.

[shawn91]

Yea I noticed the same thing this morning when I saw a notification to buy more welcome light animations. When I pressed the option to see what other features are available it showed that Connected Package Professional status as Activating

[krypttic]

I'm on the phone with them now (30 minutes so far), since they didn't reply to any of my emails over the past week. They had me go through all the normal troubleshooting steps (checking for software update, rebooting iDrive, updating apps and services, etc.) and it didn't fix it. He's now checking with a "BMW Genius" to see if others have reported the issue.

Now they're just telling me to go to the dealer. I already know how that would go, so I guess I just have to sit back and hope they fix things soon.

For the rest of you having this issue, call 888-333-6118 and press option 7 to report it, so they know it's not isolated. To save time, you can tell them you already tried all the normal troubleshooting steps and that you're not the only person reporting this issue. Don't bother emailing, they likely won't respond aside from an automated ticket response.

[lackland]

I called the issue in - BMW answered on the first ring.

The very knowledgeable agent said he had received other calls already and after I gave my own description he read back to me an earlier description to confirm it sounded like the same issue to me.

Oh yes, it did.

He said that there was not yet a system-wide bulletin but he was confident that since a number of identical open tickets were being created today - he took down my VIN to add to the list - the system would be alerting the Tech team to work on it.