[apw2607]

Originally Posted by lackland

I called the issue in - BMW answered on the first ring.

The very knowledgeable agent said he had received other calls already and after I gave my own description he read back to me an earlier description to confirm it sounded like the same issue to me.

Oh yes, it did.

He said that there was not yet a system-wide bulletin but he was confident that since a number of identical open tickets were being created today - he took down my VIN to add to the list - the system would be alerting the Tech team to work on it.

Well done. I just haven’t had the time to call them. They are a complete nightmare to deal with. The problem is the people they employee seem to have no idea how the systems are suppose to behave and are there to just write up tickets.

[krypttic]

Meanwhile, the issue still remains for me a week later…

[apw2607]

I got a update on my ticket.

Dear Customer,

Thank you for contacting BMW Assist Customer Care.

VIN: HELLOWORLD

We apologize for the delayed response.

This issue has been escalated and it is under review. We will provide a feedback once issue is resolved. We apologize for the inconvenience.

Should you have further questions or need additional information, you may reply directly to this e-mail. Our days of operation are Monday-Friday; 8:30 AM-5:30 PM EST.

Sincerely,

ConnectedDrive Services Customer Care

Fax: 888-226-9492

PO Box 100035

Fort Lauderdale, FL 33310

[krypttic]

Originally Posted by apw2607

I got a update on my ticket.

Dear Customer,

Thank you for contacting BMW Assist Customer Care.

VIN: HELLOWORLD

We apologize for the delayed response.

This issue has been escalated and it is under review. We will provide a feedback once issue is resolved. We apologize for the inconvenience.

Should you have further questions or need additional information, you may reply directly to this e-mail. Our days of operation are Monday-Friday; 8:30 AM-5:30 PM EST.

Sincerely,

ConnectedDrive Services Customer Care

Fax: 888-226-9492

PO Box 100035

Fort Lauderdale, FL 33310

I got the same response.

[blinsc]

The issues I was having with the ConnectedDrive services (traffic, weather, and built-in Spotify app not working or working intermittently) seemed to have resolved today. No longer getting the "you must confirm your BMW ID" message either.

Spotify loaded right up and went straight to my library. Before, it either wouldn't load at all, or would load (but not actually play) in the last song I played but not my playlists or albums or any album art.

If you're still having trouble activating I'd probably give the triple iDrive reboot (hold volume button for approximately six weeks . . .) a try one more time.

[krypttic]

Originally Posted by blinsc

The issues I was having with the ConnectedDrive services (traffic, weather, and built-in Spotify app not working or working intermittently) seemed to have resolved today. No longer getting the "you must confirm your BMW ID" message either.

Spotify loaded right up and went straight to my library. Before, it either wouldn't load at all, or would load (but not actually play) in the last song I played but not my playlists or albums or any album art.

If you're still having trouble activating I'd probably give the triple iDrive reboot (hold volume button for approximately six weeks . . .) a try one more time.

Unfortunately, I’m still stuck on “ACTIVATING”

[apw2607]

Originally Posted by krypttic

Unfortunately, I’m still stuck on “ACTIVATING”

Same. I updated to 11/2023.42 today OTA. I did think with this activating thing going on, it might cause a issue but it didn't.

It also didn't fix the issue either, so its on their backend its screwed up.

[Goliath_offline]

Realized i have the same issue since last week - it only shows activating on the car, and I also don't have any traffic information on the map. has anyone find a solution? (already created a support ticket with BMWNA)

[krypttic]

Originally Posted by Goliath_offline

Realized i have the same issue since last week - it only shows activating on the car, and I also don't have any traffic information on the map. has anyone find a solution? (already created a support ticket with BMWNA)

Nope. Mine's still "activating" it as of this morning. It's been over a week now. I did notice that when I opened the BMW app on my phone, it prompted me to agree to Connected Drive terms--a message that hasn't appeared since I first installed the app months ago. I was optimistic that once I agreed that the activation would finish; alas I was disappointed...

[WagonFan]

Add me to the list. After updating iDrive to 11/2023.42 a few days ago, the "Connected Package Professional" is stuck on "Activating".

However since today they offer "Entertainment" with Digital Video and AirConsole Games for 1 year at $0.00. I am sure this is meant to be subscription based thereafter.

I would rather prefer to fix the Connected Package Professional activation before they offer me Gaming in the car ...

[krypttic]

Originally Posted by WagonFan

Add me to the list. After updating iDrive to 11/2023.42 a few days ago, the "Connected Package Professional" is stuck on "Activating".

However since today they offer "Entertainment" with Digital Video and AirConsole Games for 1 year at $0.00. I am sure this is meant to be subscription based thereafter.

I would rather prefer to fix the Connected Package Professional activation before they offer me Gaming in the car ...

Yeah, I noticed that new Entertainment thing too and thought the same thing!

[apw2607]

Originally Posted by WagonFan

However since today they offer "Entertainment" with Digital Video and AirConsole Games for 1 year at $0.00. I am sure this is meant to be subscription based thereafter.

Yea, its now behind a paywall. We sort of figured they would do that given how much data the services consume.

I wish they had added youtube to the entertainment service though. That would have being a bit more compelling than the video service.

[apw2607]

Originally Posted by krypttic

Nope. Mine's still "activating" it as of this morning. It's been over a week now. I did notice that when I opened the BMW app on my phone, it prompted me to agree to Connected Drive terms--a message that hasn't appeared since I first installed the app months ago. I was optimistic that once I agreed that the activation would finish; alas I was disappointed...

Same for me as well ... really thought with accepting the new terms it would sort everything out, but nope.

[Rambo502]

Same here, Canadian spec g05 in Dubai. Since mid December it’s been stuck, says that the car has no connection to wifi or signal even though Apple CarPlay works perfectly fine. MyBMW app doesn’t work at all (no remote start, or view vehicle location etc.). Talked to specialist and he said that nothing would be able to fix it *even after asking him if it’s possible to pay to swap computer spec. First noticed it after the app update and iDrive update back in mid Dec, I’ve tried the triple drive reboot, car removal from BMWid and adding it back, uninstalling the app and reinstalling. A little lost going through the rest of the forum since locally none of the dealers want anything to do with my car (due to it being Canadian), even taking it to a regular minor service was a hassle*. Any suggestions?

[rabbit1986]

I’m having the same issue: Connected services is activating.

I have no issues using Carplay or the spotify app in Idrive or the myBMW app.

The only thing I think that is not working are traffic information and the voice commands. They are too rubbish to be true.

Resetting idrive or scanning the QR code are indeed not a solution.

[emmix007]

+1
Connected Pro is activating...
called bmw opened the ticket
echt scheisse

[Rambo502]

Originally Posted by emmix007

+1
Connected Pro is activating...
called bmw opened the ticket
echt scheisse

I’ve heard things about BMW reactivating the signal chip in ur car without you having to take your car in, they might do that for you if they decide to respond.

[emmix007]

Has anyone ever gotten a resolution to this issue?

[krypttic]

Originally Posted by emmix007

Has anyone ever gotten a resolution to this issue?

Nope. Mine is at the dealer for (yet another) Drivetrain/High Voltage warning. I asked them to look at this while it's there too. However, I'm guessing they'll blow it off and just tell me to call BMW.

[emmix007]

Issue resolved...
Solution- reach out to bmw assist, open ticket and provide supporting screenshots.
Definitely a backend issue.

[msymon]

I'm having the same problem. I've had the car for 2 weeks, and it is still stuck in "activating." I called, and they put in a ticket. Hopefully, they get enough of us calling, and they will find a fix!

[Wsheys]

I put in a ticket also. Today, however, I uninstalled the BMW iPhone app and reinstalled it. It now says “activated “ in the car. Don’t know if it will stay that way but I hope it works for anyone having the problem.