[davchr]

Originally Posted by lanceclifford

This happened to our 2024 X5 50e yesterday. Driving down the highway, no cars nearby, and BOOM. Sunroof exploded. 45* outside, no rain/hail. Insurance company (Auto Owners) says sunroofs are excluded from glass/windshield coverage. And get this, they also say its not a comprehensive claim, it's a collision claim.

With that said, called the dealer. We live 2 hours away from closest dealer. Sent them photos of the sunroof. They said that a BMW rep needs to fly down to take a look at it. That would probably take "about" two weeks. It would then take about another 2 weeks to order the parts. If it was determined that a rock didn't cause the damage, it would be covered under warranty. If it isn't covered under warranty, it will be $5,591 to replace.

If the BMW rep determines that it was foreign object damage (FOD), I would be VERY interested in knowing HOW they determined that. Where is the evidence to show something struck the glass?

[ChristineA]

2024 x5 50e sunroof exploded today while driving down the highway. No other cars, stones, branches or anything around me. Called the person who sold me the car right away & was told to bring it in immediately & would be given a loaner. I certainly hope this is covered under warranty. Scary!

[Moebus]

Look at the similarity of the hole position and the cracks in those last 2 breakage reports.

[Gibson6594]

Originally Posted by Moebus

Look at the similarity of the hole position and the cracks in those last 2 breakage reports.

Looks like it's cracking where the two panels meet and then breaking towards the center. Probably when the glass is too heavy to support the cracking.

[JALS]

This is a security issue! It’s a Shame BMW does not use laminated glass in sunroofs!! This should be mandatory to all manufacturers! I had four months ago my 535d the sunrood shatered by a small stone sent by a truck i was crusing about 40 miles/hour and i had luck because i was with sunglasses, glass all over the place…it cutted the leather in the seat and center console.. and i could not proceed trip because glass flyed all over.. so much tecnology for everything and they use basic unsafe glass at all speed, from the stone age… a shame..

[JMD]

Originally Posted by BMW_NSS

Update: argued with the dealers all day yesterday, wife called corporate, she also spoke to the manager of the dealership. They argued back stating there was a point of impact etc but also couldn’t prove that. Car was one day old. So finally they decided to cover it under warranty. Shouldn’t have taken all this effort for something that should’ve been a simple fix on their end but I guess that’s just how it goes. Hope no one else has to go through the same thing but odds are they will

This is crazy for a business worth $Billion$ of dollars! Fixing the sunroof amounts to what, .0000000000000001 fraction of a percent of their Top,...and Bottom line! Just plain crazy.

[mobilejo]

Originally Posted by dwwStL

Also, every manufacturer has A LOT of data on these glass breaks which would do them no favors in a glass action.

Most fitting typo ever

[Gibson6594]

Originally Posted by mobilejo

Most fitting typo ever

It would certainly impact their burden of roof.

[Somcdaniel]

The same thing happen to me, I have a 2024 x5 and was driving on an open road and the sunroof shattered. The picture look the same , I didnt see how to upload picture. My car is less than 4 days old. Waiting to hear from corporate, the local BMW dealership is not helpful. I have to file a claim on insurance.
Any help is appreciated

[Francolargo]

This appears to have developed quite recently. If that is the case, then perhaps the word has not gotten around to the dealers. One would have to suspect that a batch of the glass was not made to spec and installing it is loading it with a tension that is only released by breakage.

[swainbmw]

At that price, I would be waiting on the rep and I so wish we could order these cars without sunroof. I would never order one. I don’t think I’ve ever opened mine. Personally I like it darker inside I even forget sometimes it’s even there until I wash it. Specially, with the dark shade that covers the sunroof you don’t even know it’s there .

[MADBMWX5MC]

This is a scary issue. Not sure what to think at this time other than I hope this does not happen to me.

[Somcdaniel]

This is a picture of my x5, 4 days old

[standridge_aa]

The same thing happened to my wife and I on Friday in our 600 mile 2024 50e: driving along, empty road (climbing CA-50 to Lake Tahoe), bang. The rear (nonmoving) portion of the moonroof was shattered, but completely still in place. Currently waiting to hear from BMW as to whether they believe it should be covered under warranty - if they do not, escalation is a must as this is an unquestionable defect.

That's what - five occurrences in the last week, reported in this thread alone?

[TexAg91]

Originally Posted by Tejas1836

I don't think it clearly is. Still the highest probability of glass failure on automobiles is a strike from a foreign object. I've had a star crack in the rear glass from a car, TX DPS in this case, traveling in the other direction. Sounded like someone hit the window with a ball peen hammer.

I disagree, not on a sun roof — would have to be hit by a large rock. Much more likely to be a thermal stress fracture due to a manufacturing flaw in the glass…that is actually fairly common and effects all manufacturers. Look for signs of buckling on the glass if it is still there.

[lanceclifford]

Just received a call from BMW corporate today. They are declining to cover under warranty because the car has 12,000 miles on it and if it was a defect, it would have likely happened sooner. There really isn't any science to that, and I mentioned that others have had their sunroofs covered under warranty. He said he was going to look into it, and get back to me.

With that said, if you know of any posts where people had it actually covered under warranty, please share them so I can provide those links. I am so disappointed this isn't getting taken care of!

[swainbmw]

[QUOTE=lanceclifford;30886897]Just received a call from BMW corporate today. They are declining to cover under warranty because the car has 12,000 miles on it and if it was a defect, it would have likely happened sooner. There really isn't any science to that, and I mentioned that others have had their sunroofs covered under warranty. He said he was going to look into it, and get back to me.

With that said, if you know of any posts where people had it actually covered under warranty, please share them so I can provide those links. I am so disappointed this isn't getting taken care of!

Well, unfortunately, the bottom line is they know you have insurance and that your car insurance will cover it and that takes them off the hook

[Heavyd]

I had something similar with the rear window of my 45e when it was a few months old. My car was parked, I got in and closed my door and the rear window shattered. At first BMW said no warranty, in the end they repaired everything under warranty. Also some paint had to be redone because of the shattered glass. Never understood how this rear window just could explode by closing my front door.

[MADBMWX5MC]

All 3 pics posted here have the same breakeage @ same location -- hint, hint, BMW...this is not random.

[LDT]

ChristineA what was the outcome with your sunroof?

[machop]

Are those crack sunroofs regular one or the one with sky lounge feature?

[Muggins88]

Situation sounds ripe for government to intercede. Extremely dangerous situation. No tempered or safety glass?