[2019x5User]

Hi,
I finalized configuration with dealer and they ran financial application last Sunday, They said my order was placed and in the "pipeline".

I want to know how long I have to wait till to know my order number? So that I can start to track it?

Thanks

[mrickard]

You should have gotten a Vehicle Inquiry form with your build. At least I and a lot of other folks in the form did. The production number is listed at the top of the form. You can add the vehicle to My Garage by using the production number. There’s also a 1-800 number you can call to check as well.

[2019x5User]

Originally Posted by mrickard

You should have gotten a Vehicle Inquiry form with your build. At least I and a lot of other folks in the form did. The production number is listed at the top of the form. You can add the vehicle to My Garage by using the production number. There's also a 1-800 number you can call to check as well.

I haven't got anything yet

I called the dealership and salesman told me it takes time for BMW processes and accepts the order, which is very common case.
I just don't get it, how hard it will be to process an order electronically nowadays. :

[mbarrett635]

Originally Posted by 2019x5User

I haven't got anything yet

I called the dealership and salesman told me it takes time for BMW processes and accepts the order, which is very common case.
I just don't get it, how hard it will be to process an order electronically nowadays. :

Sorry to say this, but your salesman is full of it. I got my order form with the build details and number while I was sitting at his desk when I placed my order. I ordered mine in late October, and had to wait until December for it to be built because some of the options I wanted weren't available until December, but I still got the form immediately.

[2019x5User]

Originally Posted by mbarrett635

Sorry to say this, but your salesman is full of it. I got my order form with the build details and number while I was sitting at his desk when I placed my order. I ordered mine in late October, and had to wait until December for it to be built because some of the options I wanted weren't available until December, but I still got the form immediately.

Thanks for the info, I need to stop by dealer tomorrow

[2019x5User]

This is from the SP:

"We will submit your build today and place it in our pipeline. Once the order has been accepted by the pipeline, it will prompt an estimated time of production date/week which will be in the next few days."

It sounds right, doesn't it? Do you guys go thru same process too?

Thanks

[jra0113]

I got a production number immediately

[maze446]

Originally Posted by 2019x5User

This is from the SP:

"We will submit your build today and place it in our pipeline. Once the order has been accepted by the pipeline, it will prompt an estimated time of production date/week which will be in the next few days."

It sounds right, doesn't it? Do you guys go thru same process too?

Thanks

Everything the CA has said is not correct which means he's either an idiot or is being shady. It sounds like they don't have an allocation for a vehicle. That's the only way they wouldn't have a production number. If so, you are basically stuck waiting until BMW decides that the dealer can order more cars.

[roadkillrob]

Originally Posted by maze446

Everything the CA has said is not correct which means he's either an idiot or is being shady. It sounds like they don't have an allocation for a vehicle. That's the only way they wouldn't have a production number. If so, you are basically stuck waiting until BMW decides that the dealer can order more cars.

This was my thinking, they don't have an allocation left, so they have to submit and request an additional one and then wait to see if they can get a slot. Also could be some terrible process where they have someone in the back office do them and it takes them a day to get them, but it is just about instant if they are actually doing it and have an allocation.

I would go back ask them if they actually have an allocation and if so they should be able to give you the build week of that on the fly.

[vertrkr]

I was amazed how fast it got into the system. I checked My Garage an hour after I ordered at the dealer and it was already in there. The next day it got assigned a VIN and in the production queue.

[2019x5User]

Hmm, first time to know that there Is cap/quota for dealer to limit number of car they can order.

I'm in Bay Area, not sure if anyone faced same situation here?


Thanks all for feedback,
I will stop by dealership today. They should have told me directly instead of playing trick.

[vertrkr]

Originally Posted by 2019x5User

Hmm, first time to know that there Is cap/quota for dealer to limit number of car they can order.
I'm in Bay Area, not sure if anyone faced same situation here?

I ordered from EastBay BMW (Pleasanton) on 12/6 and have an estimated completion date of 12/14.

[2019x5User]

Originally Posted by vertrkr

I ordered from EastBay BMW (Pleasanton) on 12/6 and have an estimated completion date of 12/14.

It took 8 days to complete order process, and for you to get the production number?

If so , maybe It just slow in Bay Area. I ordered on 12/2.

[vertrkr]

Originally Posted by 2019x5User

It took 8 days to complete order process, and for you to get the production number?
If so , maybe It just slow in Bay Area. I ordered on 12/2.

Sounds like I wasn't clear. I ordered on 12/6 and the dealer gave me the order sheet with the production number on it. I called the BMW genius number this morning and the automated system said it started production and would finish being built on 12/14.

I'm guessing shipping will take a couple weeks so if it's not delayed I could get it before the end of December.

Like the others have said your dealer might not have any order allocations if you didn't get a production number. I'd check on that and maybe cancel if they don't. Try EastBay BMW, I got mine for $100 under invoice which works out to about 6.5% off MSRP.

[2019x5User]

Originally Posted by vertrkr

Sounds like I wasn't clear. I ordered on 12/6 and the dealer gave me the order sheet with the production number on it. I called the BMW genius number this morning and the automated system said it started production and would finish being built on 12/14.

I'm guessing shipping will take a couple weeks so if it's not delayed I could get it before the end of December.

Like the others have said your dealer might not have any order allocations if you didn't get a production number. I'd check on that and maybe cancel if they don't. Try EastBay BMW, I got mine for $100 under invoice which works out to about 6.5% off MSRP.

Thanks!
Heading to dealership

[2019x5User]

Out of dealership.
Cut the all bullsh*t from dealer, Finally I got production number, which will be in week-51

Thanks all, again

[wordsworth03]

How did you guys get such early allocations? I went to my local dealers and they only had week 2 and 4. I’m quite jealous you guys got instant allocations.

[lumpydog]

Originally Posted by 2019x5User

Out of dealership.
Cut the all bullsh*t from dealer, Finally I got production number, which will be in week-51

Thanks all, again

Nice - good to see info from these forums helping people out. Nice work getting to the bottom of the situation. Now that you have your production number here is what you can use it for to track progress:


1) Website - register and then use your build number to register/add your vehicle to "My Garage". Once you begin the production phase, this site gets you your VIN and gives you your "current" status - which seems to not be current ever: https://securelogin.bmwusa.com/login?

2) Automated line - gets you similar info that the website can, but tells you your vehicle's expected completion day once you are in production: 800-831-1117 (Stay on the line and when the robot-voice asks you to tell it the reason for the call, say "vehicle production status". Say your production order number or partial VIN and it should tell you the estimated completion date).

3) BMW Genius - talk to a person...good for the most accurate current build week and current status but they never relayed the expected completion date: 844-443-6487

[lumpydog]

Originally Posted by wordsworth03

How did you guys get such early allocations? I went to my local dealers and they only had week 2 and 4. I’m quite jealous you guys got instant allocations.

Dealers get a certain number of build "allocations" each month that they can use to slot and configure customer orders. Each allocation is for a given "build week". Higher volume dealers get more allocations. When all of a dealer's allocations are used for a given month, the dealer moves on to allocations for the next month - and so on.

[2019x5User]

Originally Posted by lumpydog

Nice - good to see info from these forums helping people out. Nice work getting to the bottom of the situation. Now that you have your production number here is what you can use it for to track progress:


1) Website - register and then use your build number to register/add your vehicle to "My Garage". Once you begin the production phase, this site gets you your VIN and gives you your "current" status - which seems to not be current ever: https://securelogin.bmwusa.com/login?

2) Automated line - gets you similar info that the website can, but tells you your vehicle's expected completion day once you are in production: 800-831-1117 (Stay on the line and when the robot-voice asks you to tell it the reason for the call, say "vehicle production status". Say your production order number or partial VIN and it should tell you the estimated completion date).

3) BMW Genius - talk to a person...good for the most accurate current build week and current status but they never relayed the expected completion date: 844-443-6487

Appreciate!

[Hchhuor]

I placed an order on December 8. I got proction number same day I order. Production suppose to start December 10. But as of today it still scheduled for production. How do I do if my dealer have allocation or not?

[TechCTU]

On this topic, I just ordered today and got a production number for my garage. Most of the order is right but some things are missing.

Is that due to timing or did the dealer miss some things?