Help Managing My Expectations

mi_sat · 06-29-2023, 05:31 PM

Following their respective website instructions, I've left two emails/website forms for two car brokers over a week ago and it's been radio silence from both. (One was a sponsor on this site.) I left the EXACT build/options for what I want, including noting "nice to haves" vs requirements. There was no doubt left to the reader of my submissions.

I would have minimally expected an auto response telling me to be patient or providing further instructions. But no, nothing. I even submitted a second website form for one broker. I'm literally ready to buy, with cash in hand.

This is my first foray into using auto brokers. I guess they enticed me in with promises of 8-10% off MSRP. But from what I've seen, perhaps it's just a fiction. Their claims of making the car buying experience easier and more enjoyable are, thus far, laughable.

Glad for those who had better experiences.

TurtleBoy · 06-29-2023, 05:48 PM

Sounds like you contacted two bad ones or their emails back to you are not getting through for some reason. Since you are so close you may want to do PCD so you could go with any broker or dealer. Maybe contact Dan at Next Level Auto Brokers and see if he can do anything for you.

mi_sat · 06-29-2023, 05:52 PM

Quote:

Originally Posted by TurtleBoy

Sounds like you contacted two bad ones or their emails back to you are not getting through for some reason. Since you are so close you may want to do PCD so you could go with any broker or dealer. Maybe contact Dan at Next Level Auto Brokers and see if he can do anything for you.

Thanks for the response. Perhaps dumb question, but what's PCD?

TurtleBoy · 06-29-2023, 05:59 PM

Quote:

Originally Posted by mi_sat

Thanks for the response. Perhaps dumb question, but what's PCD?

Performance Center Delivery. You can pick it up at the factory and take advantage of the all day program they offer as well as a meal and night's stay at a hotel. There are some threads around describing the experience.

https://www.bmwperformancecenter.com/delivery/

mi_sat · 06-29-2023, 06:00 PM

Quote:

Originally Posted by TurtleBoy

Performance Center Delivery. You can pick it up at the factory and take advantage of the all day program they offer as well as a meal and night's stay at a hotel. There are some threads around describing the experience.

https://www.bmwperformancecenter.com/delivery/

Thanks. That sounds like it could be fun.

davewolfs · 06-29-2023, 09:54 PM

I think things are quiet because they are waiting on allocations. If you expect white glove service from your broker this game might not be for you.

I’ve gotten great deals on each of my vehicles but it’s rarely straight forward unless timing is perfect which isn’t always the case.

mi_sat · 06-30-2023, 04:06 AM

Quote:

Originally Posted by davewolfs

I think things are quiet because they are waiting on allocations. If you expect white glove service from your broker this game might not be for you.

I’ve gotten great deals on each of my vehicles but it’s rarely straight forward unless timing is perfect which isn’t always the case.

The allocations point is interesting and makes sense. As I mentioned, this is my first experience with trying to use a broker. Still figuring out how this all works.

As to "white glove service," I'm not sure how my desire for basic business practices surrounding communications (e.g. auto response regarding broker's timing) would be considered out of the ordinary. I certainly don't expect for a broker to drop everything and jump me in front of the line. A discussion surrounding society's acceptance of poor service standards and business practices is best left for another time and forum.

Let's see what July brings, I guess.

TurtleBoy · 06-30-2023, 06:44 AM

Quote:

Originally Posted by mi_sat

The allocations point is interesting and makes sense. As I mentioned, this is my first experience with trying to use a broker. Still figuring out how this all works.

Let's see what July brings, I guess.

Allocations were issued this week, we had a member post yesterday that he got his for an August build.

Line Drive · 06-30-2023, 06:48 AM

One of the benefits of going with a broker is that they'll deal with dealers that have allocations -- or at least they should. That's one of the benefits of working with one. They're not wasting time talking with dealers that either don't have allocation or are fudging/lying about it. You should ask the broker that during the initial contact and then confirm it with the dealership when you're connected.

I would second the recommendation for Dan. He was completely responsive on email to me, and we also talked for 30 minutes on the phone. Within a couple of days of retaining him earlier in June, he connected me with a dealer with an allocation. After I put down a deposit with the dealer, the order was placed in mid-June. The initial production was supposed to be week 27 but got pushed back to week 29 (which is not the broker's or dealer's fault). Yesterday I just got my VIN and "Production Begins" notice. Fingers crossed, I should have it in a few weeks. Easy peasy. Try Dan.

mi_sat · 06-30-2023, 06:54 AM

Quote:

Originally Posted by Line Drive

One of the benefits of going with a broker is that they'll deal with dealers that have allocations -- or at least they should. That's one of the benefits of working with one. They're not wasting time talking with dealers that either don't have allocation or are fudging/lying about it. You should ask the broker that during the initial contact and then confirm it with the dealership when you're connected.

I would second the recommendation for Dan. He was completely responsive on email to me, and we also talked for 30 minutes on the phone. Within a couple of days of retaining him earlier in June, he connected me with a dealer with an allocation. After I put down a deposit with the dealer, the order was placed in mid-June. The initial production was supposed to be week 27 but got pushed back to week 29 (which is not the broker's or dealer's fault). Yesterday I just got my VIN and "Production Begins" notice. Fingers crossed, I should have it in a few weeks. Easy peasy. Try Dan.

All good information and much appreciated. Thank you.

mi_sat · 06-30-2023, 06:56 AM

Quote:

Originally Posted by TurtleBoy

Allocations were issued this week, we had a member post yesterday that he got his for an August build.

Good to know. Hopefully I can connect with a broker soon. Thank you.

Thescout13 · 06-30-2023, 11:47 AM

I just got my allocation yesterday for the 50e with a week 31

06-29-2023, 05:31 PM	#1
mi_sat New Member 3 Rep 19 Posts Drives: Hoping for X5 Join Date: Apr 2023 Location: FL iTrader: (0)	Help Managing My Expectations Following their respective website instructions, I've left two emails/website forms for two car brokers over a week ago and it's been radio silence from both. (One was a sponsor on this site.) I left the EXACT build/options for what I want, including noting "nice to haves" vs requirements. There was no doubt left to the reader of my submissions. I would have minimally expected an auto response telling me to be patient or providing further instructions. But no, nothing. I even submitted a second website form for one broker. I'm literally ready to buy, with cash in hand. This is my first foray into using auto brokers. I guess they enticed me in with promises of 8-10% off MSRP. But from what I've seen, perhaps it's just a fiction. Their claims of making the car buying experience easier and more enjoyable are, thus far, laughable. Glad for those who had better experiences.
	Appreciate 0 Tweet Quote

06-29-2023, 05:48 PM	#2
TurtleBoy General 13616 Rep 20,247 Posts Drives: 2019 X5 40i,2021 M340i Join Date: Jan 2019 Location: Colorado iTrader: (0)	Sounds like you contacted two bad ones or their emails back to you are not getting through for some reason. Since you are so close you may want to do PCD so you could go with any broker or dealer. Maybe contact Dan at Next Level Auto Brokers and see if he can do anything for you. __________________ 2021 BMW G20 M340i xDrive - Verde Ermes/Black - 03/2024.40 2019 BMW G05 X5 xDrive40i - Phytonic Blue/Cognac - 11/2023.50
	Appreciate 0 Quote

06-29-2023, 09:54 PM	#6
davewolfs Private First Class 27 Rep 104 Posts Drives: Mineral White ZCP Join Date: Nov 2007 Location: South Florida iTrader: (0)	I think things are quiet because they are waiting on allocations. If you expect white glove service from your broker this game might not be for you. I’ve gotten great deals on each of my vehicles but it’s rarely straight forward unless timing is perfect which isn’t always the case.
	Appreciate 0 Quote

06-30-2023, 06:48 AM	#9
Line Drive Private First Class 101 Rep 194 Posts Drives: 2024 X5 50e Join Date: May 2014 Location: Northern Virginia iTrader: (0) Garage List 2024 BMW X5 50e [0.00]	One of the benefits of going with a broker is that they'll deal with dealers that have allocations -- or at least they should. That's one of the benefits of working with one. They're not wasting time talking with dealers that either don't have allocation or are fudging/lying about it. You should ask the broker that during the initial contact and then confirm it with the dealership when you're connected. I would second the recommendation for Dan. He was completely responsive on email to me, and we also talked for 30 minutes on the phone. Within a couple of days of retaining him earlier in June, he connected me with a dealer with an allocation. After I put down a deposit with the dealer, the order was placed in mid-June. The initial production was supposed to be week 27 but got pushed back to week 29 (which is not the broker's or dealer's fault). Yesterday I just got my VIN and "Production Begins" notice. Fingers crossed, I should have it in a few weeks. Easy peasy. Try Dan. __________________ Former: 2020 Volvo XC60, 2018 Volvo XC90 T8, 2016 X5 40e, Lexus RX 450h, Acura MDX First: 1963 Chevy Corvair (in 1984)
	Appreciate 0 Quote

06-30-2023, 11:47 AM	#12
Thescout13 Brigadier General 4947 Rep 4,976 Posts Drives: '20 F80 M3CS, %E2%80%9818 GT3 Join Date: Nov 2013 Location: California iTrader: (0)	I just got my allocation yesterday for the 50e with a week 31 __________________ Wife's Car: 2020 X4M Competition, Alpine White on Black Alcantara and Biege Current Car: 2018 F80 M3CS, SMB, DCT, ZEC, MPE Recently Departed: 2020 F87 M2C, LBB, ZEC, 6MT (Euro Delivery Aug. 29, 2019, totaled by an idiot in a Camry who then ran from the scene) Wife's Prior Car: 2018 F80 M3, Yas Marina Blue, DCT, Black 19s, Carbon Structure Anthracite Cloth/Leather Combination, Driving Assistance Package (Euro Delivery Oct. 9, 2017)
	Appreciate 0 Quote