Recall of hybrids

Spencer518 · 10-20-2020, 10:16 AM

I called BMW Genius yesterday. My 45e ordered on 9/28 is scheduled for week 45, Nov 2 for production. The guy I spoke with said that only a limited number of vehicles are impacted by the recall and that future production is not impacted

rawskyb · 10-20-2020, 10:48 AM

Quote:

Originally Posted by Rikkiokbye

Agreed. My car was produced last week.

Is in transit. No warning codes at the moment.

Think new orders are unaffected and newly produced cars.

++1

I have a 45e that completed production on Oct 3 (I think it was week 41) and has NOT been delivered yet. I have been able to download the manual for the past two weeks.

I am taking delivery tomorrow and there is no indication there is any issue with this vehicle. I ran the VIN against the recall database (BMW's and federal) and nothing is flagged.

Rikkiokbye · 10-20-2020, 11:11 AM

Quote:

Originally Posted by rawskyb

Quote:

Originally Posted by Rikkiokbye

Agreed. My car was produced last week.

Is in transit. No warning codes at the moment.

Think new orders are unaffected and newly produced cars.

++1

I have a 45e that completed production on Oct 3 (I think it was week 41) and has NOT been delivered yet. I have been able to download the manual for the past two weeks.

I am taking delivery tomorrow and there is no indication there is any issue with this vehicle. I ran the VIN against the recall database (BMW's and federal) and nothing is flagged.

Good to hear.

Keep us updated after tomorrow.

I am struggling to find a vin check website.

Can you recommend one?

Portocale · 10-20-2020, 11:13 AM

Quote:

Originally Posted by Rikkiokbye

Good to hear.

Keep us updated after tomorrow.

I am struggling to find a vin check website.

Can you recommend one?

Bmwvin.com

Rikkiokbye · 10-20-2020, 01:06 PM

Quote:

Originally Posted by Portocale

Quote:

Originally Posted by Rikkiokbye

Good to hear.

Keep us updated after tomorrow.

I am struggling to find a vin check website.

Can you recommend one?

Bmwvin.com

That web address is not coming up with anything?

Rosso77 · 10-20-2020, 02:04 PM

https://bimmer.vin/

lexieke · 10-20-2020, 02:05 PM

Got the info today from my dealer that they are not pulling the model from the market

Tommy11220 · 10-20-2020, 02:14 PM

Quote:

Originally Posted by lexieke

Got the info today from my dealer that they are not pulling the model from the market

Why would they? This is an amazing vehicle with great technology and - to me - the best of both worlds. They got extremely unlucky with the battery contamination and quite frankly a few questions will need to be asked regarding the QA process, but I'm pretty sure the folks in Munich will get this under control and rectify the situation for all affected customers (including myself). Imho pulling the model would be an overreaction with disastrous pr

jad03060 · 10-20-2020, 02:24 PM

Very few companies, if any, build every part in their vehicle. While sample testing by BMW I'm sure is done, they rely on their vendors to hold up their end that they are providing reliable parts. BMW does check each vehicle coming off of the line, but that is not a long-term test. So, until some end up in the customer's hands, a problem after the initial development period where they are long-term testing could go unnoticed until something comes up. Give them a break...BMW did not make the batteries.

Once the problem has been identified, it can take some time to develop a fix that is reliable, and then to actually implement it. You can hold BMW accountable for not maybe letting affected people the status, but sometimes, you cannot just pinpoint a schedule of when the investigation, test, and verification will be done. Frustrating to all involved including BMW and Samsung.

menace33 · 10-20-2020, 02:57 PM

Hi guys, just to give you few information from Serbia. I received a call from my dealer and they were quite upset! Since I was in the middle of a journey, they asked me NOT to charge my vehicle, to put battery control on 30% and NOT to use in any case my paddle shifts on steering wheel (anyone knows why???).

After the journey, I came to the dealer and Post-sales manager had a talk with me and gave me BMW 7 as a replacement while they check out what will BMW do. They expect news from BMW by Wednesday next week.

I feel very uncomfortable to get my car back and to put it on charger in my garage, even if they guarantee that it was all just a joke. Not sure what to do... I’ve been waiting for my car to be delivered for 195 days... Besides this situation, I can say that this is the best car currently on the market!!!

X5 45e · 10-20-2020, 03:05 PM

Quote:

Originally Posted by menace33

Hi guys, just to give you few information from Serbia. I received a call from my dealer and they were quite upset! Since I was in the middle of a journey, they asked me NOT to charge my vehicle, to put battery control on 30% and NOT to use in any case my paddle shifts on steering wheel (anyone knows why???).

After the journey, I came to the dealer and Post-sales manager had a talk with me and gave me BMW 7 as a replacement while they check out what will BMW do. They expect news from BMW by Wednesday next week.

I feel very uncomfortable to get my car back and to put it on charger in my garage, even if they guarantee that it was all just a joke. Not sure what to do... I’ve been waiting for my car to be delivered for 195 days... Besides this situation, I can say that this is the best car currently on the market!!!

You can't use the paddles because that switches the gear to M/S. You forgot that one: don't put the gear in sport. This also charges
the battery faster.

Review everything that has been written. Only very few cars have been affected but all have to be checked.

So if they do the test and it is ok I think you shouldn't worry too much.

forestjump · 10-20-2020, 03:29 PM

Spoke to the dealer today. I have been offered, and have accepted £350pcm until the car is fixed/cleared. Apparently I was the first customer to accept the offer.

Caramel · 10-20-2020, 04:49 PM

Quote:

Originally Posted by forestjump

Apparently I was the first customer to accept the offer.

What does that tell you?

jwtw20 · 10-20-2020, 05:37 PM

Quote:

Originally Posted by Caramel

Quote:

Originally Posted by forestjump

Apparently I was the first customer to accept the offer.

What does that tell you?

That he's not greedy

GrussGott · 10-20-2020, 05:55 PM

Quote:

Originally Posted by moodyhank82

I have an October build 45e that is still in transit from the factory to the dealer and I can see the manual using my vin. The vin number you have tried must be for a car that was built on or before 9/23 and thus part of the stop sale...

Nope, that's a vin for a 45e currently in production targeted for completion on Oct 23rd and numerous other folks with the same timeframe are getting the same response ... very odd, that's for sure.

moodyhank82 · 10-20-2020, 07:16 PM

Quote:

Originally Posted by GrussGott

Nope, that's a vin for a 45e currently in production targeted for completion on Oct 23rd and numerous other folks with the same timeframe are getting the same response ... very odd, that's for sure.

It could just mean that cars that are yet to be produced are not in the reference database for the manual retrieval query even if they have a vin assigned.

jad03060 · 10-20-2020, 07:30 PM

Even before the recalls, you couldn't get the manual for your VIN for a bit until it had been released...I looked on my local dealer's lot, found a 45e they had, copied the VIN and downloaded that one. I haven't done a file compare, but expect they are identical.

GrussGott · 10-20-2020, 08:01 PM

Quote:

Originally Posted by jad03060

Even before the recalls, you couldn't get the manual for your VIN for a bit until it had been released...

Quote:

Originally Posted by moodyhank82

It could just mean that cars that are yet to be produced are not in the reference database for the manual retrieval query even if they have a vin assigned.

Well then they goofed because that's the VIN I used to download the manual I have - then I heard others weren't able to download theirs, went back and checked and now it's not available on a VIN where it previously worked ...

Either way, warm-fuzzy level = 0

Foothills20 · 10-20-2020, 09:07 PM

My 45e is in transit, and I was able to plug the VIN in and get the manual. Not sure how long it will take to get to CA from the east coast. I ordered 8/31.

amus3d · 10-20-2020, 09:28 PM

Quote:

Originally Posted by Foothills20

My 45e is in transit, and I was able to plug the VIN in and get the manual. Not sure how long it will take to get to CA from the east coast. I ordered 8/31.

I ordered 8/30... I called BMW genius today and was told the car will arrive in Richmond, CA on 10/26. Then it will take another few days before it gets to the dealer's lot.

moodyhank82 · 10-20-2020, 10:09 PM

Quote:

Originally Posted by GrussGott

Well then they goofed because that's the VIN I used to download the manual I have - then I heard others weren't able to download theirs, went back and checked and now it's not available on a VIN where it previously worked ...

Either way, warm-fuzzy level = 0

My CA sent me a screenshot showing the stop sale order on other PHEV models that they have in stock. This is not a 45e issue and people have been taking delivery of cars built after 9/23 as recently as this week. 45e is already registered with the EPA and CARB for MY21 and there is no way BMW can change these registrations quickly. MY21 45e is already on the EV tax credit list for the full amount and unless I see a MY22 45e registered with different battery specs there and my monroney sticker says MY22 then I have zero concerns.

For what it is worth, when I ordered one of the first 4 series cars in the country back in 2013, BMW USA website listed the gross vehicle weight (something like 4600 lbs) as the curb weight (which was around 3800 lbs or so) of the car. Today they are listing the electric motor torque at 77 lbs ft (which is clearly inaccurate as the car can get up to 85 mph on EV power and it weighs over 5500 lbs), when BMW Germany lists it at 196 lbs ft. In my opinion someone at BMW USA IT department messing something up is a more likely explanation than BMW killing or drastically changing a 4-month-old model due to a temporary component defect.

jad03060 · 10-20-2020, 10:51 PM

In the US, there's a limit on how long you can keep a MY in production, so, the 2021 X5 45e being introduced in June of this year, cannot be sold as a 2021 for much past next fall before it would be designated a 2022. I don't see them dropping the 2021 soon, and if you were to call it a 2022 now, you'd have to introduce a 2023 way before the end of 2022...

10-20-2020, 10:16 AM	#397
Spencer518 First Lieutenant 199 Rep 353 Posts Drives: 2021 X5 45e Join Date: Aug 2019 Location: Albany, NY iTrader: (0)	I called BMW Genius yesterday. My 45e ordered on 9/28 is scheduled for week 45, Nov 2 for production. The guy I spoke with said that only a limited number of vehicles are impacted by the recall and that future production is not impacted
	Appreciate 2 RaleighStEclaire26.50 Foothills203.00 Quote

10-20-2020, 02:04 PM	#402
Rosso77 Enlisted Member 26 Rep 36 Posts Drives: X5 45e Join Date: Jan 2020 Location: Brussels iTrader: (0)	https://bimmer.vin/ __________________ X5 45e S1000R
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10-20-2020, 02:05 PM	#403
lexieke Private First Class 70 Rep 131 Posts Drives: X5 Join Date: Jan 2020 Location: Oilsjt iTrader: (0)	Got the info today from my dealer that they are not pulling the model from the market
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10-20-2020, 02:24 PM	#405
jad03060 Major General 3163 Rep 6,803 Posts Drives: X5 45e Join Date: Aug 2018 Location: NH iTrader: (0)	Very few companies, if any, build every part in their vehicle. While sample testing by BMW I'm sure is done, they rely on their vendors to hold up their end that they are providing reliable parts. BMW does check each vehicle coming off of the line, but that is not a long-term test. So, until some end up in the customer's hands, a problem after the initial development period where they are long-term testing could go unnoticed until something comes up. Give them a break...BMW did not make the batteries. Once the problem has been identified, it can take some time to develop a fix that is reliable, and then to actually implement it. You can hold BMW accountable for not maybe letting affected people the status, but sometimes, you cannot just pinpoint a schedule of when the investigation, test, and verification will be done. Frustrating to all involved including BMW and Samsung.
	Appreciate 1 RaleighStEclaire26.50 Quote

10-20-2020, 02:57 PM	#406
menace33 Private First Class 47 Rep 108 Posts Drives: 2020 BMW X5 45e Join Date: Aug 2020 Location: Belgrade, Serbia iTrader: (0) Garage List 2019 Audi TT 45TFSI [0.00] 2019 Mercedes A180 [0.00] 2020 BMW X5 xDrive45e [0.00]	Hi guys, just to give you few information from Serbia. I received a call from my dealer and they were quite upset! Since I was in the middle of a journey, they asked me NOT to charge my vehicle, to put battery control on 30% and NOT to use in any case my paddle shifts on steering wheel (anyone knows why???). After the journey, I came to the dealer and Post-sales manager had a talk with me and gave me BMW 7 as a replacement while they check out what will BMW do. They expect news from BMW by Wednesday next week. I feel very uncomfortable to get my car back and to put it on charger in my garage, even if they guarantee that it was all just a joke. Not sure what to do... I’ve been waiting for my car to be delivered for 195 days... Besides this situation, I can say that this is the best car currently on the market!!!
	Appreciate 1 Tommy1122042.00 Quote

10-20-2020, 03:29 PM	#408
forestjump Private 19 Rep 75 Posts Drives: Join Date: Feb 2008 iTrader: (0)	Spoke to the dealer today. I have been offered, and have accepted £350pcm until the car is fixed/cleared. Apparently I was the first customer to accept the offer.
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10-20-2020, 07:30 PM	#413
jad03060 Major General 3163 Rep 6,803 Posts Drives: X5 45e Join Date: Aug 2018 Location: NH iTrader: (0)	Even before the recalls, you couldn't get the manual for your VIN for a bit until it had been released...I looked on my local dealer's lot, found a 45e they had, copied the VIN and downloaded that one. I haven't done a file compare, but expect they are identical.
	Appreciate 0 Quote

10-20-2020, 09:07 PM	#415
Foothills20 New Member 3 Rep 28 Posts Drives: 2021 X5 45e Join Date: Sep 2020 Location: Northern CA iTrader: (0)	My 45e is in transit, and I was able to plug the VIN in and get the manual. Not sure how long it will take to get to CA from the east coast. I ordered 8/31.
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10-20-2020, 10:51 PM	#418
jad03060 Major General 3163 Rep 6,803 Posts Drives: X5 45e Join Date: Aug 2018 Location: NH iTrader: (0)	In the US, there's a limit on how long you can keep a MY in production, so, the 2021 X5 45e being introduced in June of this year, cannot be sold as a 2021 for much past next fall before it would be designated a 2022. I don't see them dropping the 2021 soon, and if you were to call it a 2022 now, you'd have to introduce a 2023 way before the end of 2022...
	Appreciate 0 Quote