Remote 3D view

orzpower · 01-03-2019, 10:38 AM

It had been working until last night. Anyone has an idea what the issue might be?

MystroX5 · 01-03-2019, 10:47 AM

Your not crazy. Mine just started the same thing yesterday. Worked on Sunday. I rebooted my iDrive and still no fix so it’s not me. Called genius and opened a ticket. From the App I can see my vehicles location, send directions but can’t access 3D camera or send lock/unlock codes,ventilate.
Talked to my dealer a hour ago and their computers are also down to BMW. Something is going on.

orzpower · 01-03-2019, 10:58 AM

Quote:

Originally Posted by MystroX5

Your not crazy. Mine just started the same thing yesterday. Worked on Sunday. I rebooted my iDrive and still no fix so it’s not me. Called genius and opened a ticket. From the App I can see my vehicles location, send directions but can’t access 3D camera or send lock/unlock codes,ventilate.
Talked to my dealer a hour ago and their computers are also down to BMW. Something is going on.

This is exactly what I got. Thanks for the input!

TucErDoc · 01-03-2019, 11:06 AM

Ok, I’m glad I’m not the only one with this error

MystroX5 · 01-03-2019, 11:07 AM

Best advice is for us is to just wait it out because it worked before. It’s not our hardware.

****** · 01-03-2019, 11:09 AM

Mine’s not working either. Last time I refreshed was 12/31. I unchecked my internet connection this morning which made my car play work as intended and wonder if that caused this issue. Any of you guys do that, too, since your last refresh?

MystroX5 · 01-03-2019, 11:12 AM

Quote:

Originally Posted by Herdalum

Mine’s not working either. Last time I refreshed was 12/31. I unchecked my internet connection this morning which made my car play work as intended and wonder if that caused this issue. Any of you guys do that, too, since your last refresh?

Not related. My dealer has got to activate my WiFi hot spot demo. I can connect to the car via WiFi but no service yet. ATT said the demo was activated yet so dealer is working on it.

magna6882 · 01-03-2019, 11:33 AM

mine started showing no data connection last night. i think its something on there end. its good to have this forum to keep each other informed. its not good booting and changing settings in an effort to repair when there could be a possibility of screwing something else up.

****** · 01-03-2019, 11:40 AM

Quote:

Originally Posted by magna6882

mine started showing no data connection last night. i think its something on there end. its good to have this forum to keep each other informed. its not good booting and changing settings in an effort to repair when there could be a possibility of screwing something else up.

Exactly...

MystroX5 · 01-03-2019, 11:42 AM

At this stage of life with this new of a vehicle I think we all are trying to determine what is normal and what isn’t. The forum is priceless.

ILM_X5 · 01-03-2019, 01:02 PM

+1. Mine last worked on New Years Day. Two days in a row with "no data connection." Called the BMW Assist folks today with absolutely no luck resolving the issue.

Furthermore, remote lock, unlock features not working either.

MikeElmendorf · 01-03-2019, 01:08 PM

Well, how about that. Not working on my 2019 X5 OR my 2018 540.

My guess is that there must be a system outage with BMW. Since my 540 is not working either, this one (for a change) seems not to be an iDrive 7 issue.

TK421BMW · 01-03-2019, 01:17 PM

Go to Data Privacy (?) and ensure it's location/camera(?) are enabled. Mine got disabled while trying to get apps to install.

jasrboyd · 01-03-2019, 01:24 PM

As of today same for me along with a check engine light. O joy!!!

MikeElmendorf · 01-03-2019, 02:54 PM

Jasrboyd -

I had that a couple weeks ago. Has been off since the software update was applied--the same one that didn't fix anything else but did nuke all my BMW apps in iDrive.

MikeElmendorf · 01-03-2019, 03:03 PM

I just called BMW Genius, who confirmed they are having a "large outage."

BGT3 · 01-03-2019, 03:15 PM

Makes sense, my remote start (from the app) isn't working either.

jasrboyd · 01-03-2019, 03:22 PM

Hey Mike I have an appointment for the check engine light but I’m not so sure I want to drop my car off just to get it back with even more problems.

MystroX5 · 01-03-2019, 03:34 PM

Quote:

Originally Posted by jasrboyd

Hey Mike I have an appointment for the check engine light but I’m not so sure I want to drop my car off just to get it back with even more problems.

I don’t blame you. Is it just a harmless light?

jasrboyd · 01-03-2019, 03:39 PM

Quote:

Originally Posted by MystroX5

I don’t blame you. Is it just a harmless light?

My guess it’s just the check engine light truck runs fine to me.

MystroX5 · 01-03-2019, 03:51 PM

Quote:

Originally Posted by jasrboyd

My guess it’s just the check engine light truck runs fine to me.

If rumors are true and a large firmware update is expected for the first part of January, I would wait.

mynewx5 · 01-03-2019, 03:55 PM

Quote:

Originally Posted by jasrboyd

My guess it’s just the check engine light truck runs fine to me.

Maybe double check your gas cap to make sure it is tightened properly? I know that can throw a check engine light code with some manufacturers.

01-03-2019, 10:38 AM	#1
orzpower New Member 19 Rep 9 Posts Drives: 2019 X5 40I Join Date: Dec 2018 Location: Arizona iTrader: (0)	Remote 3D view - no data connection available It had been working until last night. Anyone has an idea what the issue might be? Attached Images
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01-03-2019, 10:47 AM	#2
MystroX5 Major General 6287 Rep 5,322 Posts Drives: 2020 X7 M50i/ 911 Join Date: Dec 2018 Location: Central Pa. iTrader: (0)	Your not crazy. Mine just started the same thing yesterday. Worked on Sunday. I rebooted my iDrive and still no fix so it’s not me. Called genius and opened a ticket. From the App I can see my vehicles location, send directions but can’t access 3D camera or send lock/unlock codes,ventilate. Talked to my dealer a hour ago and their computers are also down to BMW. Something is going on.
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01-03-2019, 11:06 AM	#4
TucErDoc Second Lieutenant 74 Rep 287 Posts Drives: x5 ans m2 Join Date: Jun 2016 Location: Tucson, AZ iTrader: (0)	Ok, I’m glad I’m not the only one with this error
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01-03-2019, 11:07 AM	#5
MystroX5 Major General 6287 Rep 5,322 Posts Drives: 2020 X7 M50i/ 911 Join Date: Dec 2018 Location: Central Pa. iTrader: (0)	Best advice is for us is to just wait it out because it worked before. It’s not our hardware.
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01-03-2019, 11:09 AM	#6
****** Banned 2083 Rep 1,688 Posts Drives: 2019 X5 Msport Join Date: Jun 2011 Location: Greenville, SC iTrader: (0)	Mine’s not working either. Last time I refreshed was 12/31. I unchecked my internet connection this morning which made my car play work as intended and wonder if that caused this issue. Any of you guys do that, too, since your last refresh?
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01-03-2019, 11:33 AM	#8
magna6882 First Lieutenant 162 Rep 360 Posts Drives: 2017 audi q7 Join Date: Jul 2018 Location: seattle iTrader: (0)	mine started showing no data connection last night. i think its something on there end. its good to have this forum to keep each other informed. its not good booting and changing settings in an effort to repair when there could be a possibility of screwing something else up.
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01-03-2019, 11:42 AM	#10
MystroX5 Major General 6287 Rep 5,322 Posts Drives: 2020 X7 M50i/ 911 Join Date: Dec 2018 Location: Central Pa. iTrader: (0)	At this stage of life with this new of a vehicle I think we all are trying to determine what is normal and what isn’t. The forum is priceless.
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01-03-2019, 01:02 PM	#11
ILM_X5 Second Lieutenant 207 Rep 294 Posts Drives: 2024 X5 M60i Join Date: Oct 2018 Location: Surf City, NC iTrader: (0)	+1. Mine last worked on New Years Day. Two days in a row with "no data connection." Called the BMW Assist folks today with absolutely no luck resolving the issue. Furthermore, remote lock, unlock features not working either. __________________ '13 Raptor (sold); '14 Raptor (sold); '15 A6 Quattro (sold); '19 X5 xDrive 40i (sold); '20 4Runner TRD Pro (sold), '22 MDX A-Spec (sold); '22 MDX A-Spec (sold); '24 X5 M60i
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01-03-2019, 01:08 PM	#12
MikeElmendorf Captain 792 Rep 659 Posts Drives: 2022 BMW X5/2021 M550 Join Date: Jul 2017 Location: Albany, NY iTrader: (0)	Well, how about that. Not working on my 2019 X5 OR my 2018 540. My guess is that there must be a system outage with BMW. Since my 540 is not working either, this one (for a change) seems not to be an iDrive 7 issue.
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01-03-2019, 01:17 PM	#13
TK421BMW First Lieutenant 114 Rep 325 Posts Drives: BMW 328, X5, Z4 Join Date: Jul 2018 Location: Minnesota iTrader: (0)	Go to Data Privacy (?) and ensure it's location/camera(?) are enabled. Mine got disabled while trying to get apps to install. __________________ ____________________ Current: 2019 g05 X5 xDrive40i 2020 f30 440 xDrive Convertible 2004 e85 Z4 3.0
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01-03-2019, 01:24 PM	#14
jasrboyd Second Lieutenant 124 Rep 255 Posts Drives: 2021 330i Xdrive Join Date: Aug 2018 Location: Massachusetts iTrader: (0)	As of today same for me along with a check engine light. O joy!!!
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01-03-2019, 02:54 PM	#15
MikeElmendorf Captain 792 Rep 659 Posts Drives: 2022 BMW X5/2021 M550 Join Date: Jul 2017 Location: Albany, NY iTrader: (0)	Jasrboyd - I had that a couple weeks ago. Has been off since the software update was applied--the same one that didn't fix anything else but did nuke all my BMW apps in iDrive.
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01-03-2019, 03:03 PM	#16
MikeElmendorf Captain 792 Rep 659 Posts Drives: 2022 BMW X5/2021 M550 Join Date: Jul 2017 Location: Albany, NY iTrader: (0)	I just called BMW Genius, who confirmed they are having a "large outage."
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01-03-2019, 03:15 PM	#17
BGT3 Private First Class 44 Rep 126 Posts Drives: M550ix Join Date: Mar 2017 Location: NY iTrader: (0)	Makes sense, my remote start (from the app) isn't working either. __________________ 2018 M550ix 2019 X5 M Sport 40i Porsche 997 GT3 Porsche 993 C2 Cab.
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01-03-2019, 03:22 PM	#18
jasrboyd Second Lieutenant 124 Rep 255 Posts Drives: 2021 330i Xdrive Join Date: Aug 2018 Location: Massachusetts iTrader: (0)	Hey Mike I have an appointment for the check engine light but I’m not so sure I want to drop my car off just to get it back with even more problems.
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