03-12-2020, 12:05 PM | #23 |
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Good point out, I looked at that but from the pic it looks like left over wax someone was trying to buff the paint... My old eyes not like they used to be.
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03-13-2020, 05:39 PM | #24 | |
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03-13-2020, 10:37 PM | #25 | ||
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03-13-2020, 10:39 PM | #26 | |
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03-13-2020, 11:47 PM | #27 |
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I live 5mins from Life quality BMW but yet I rather drive 1 hour out of my way to go to a different dealer because i've heard horror stories about that place.
Did you ever wonder if your AC issue could be related to why your bumper required paint work to begin with? small test drive accident? Alan
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03-14-2020, 09:00 AM | #28 | |
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They do many diagnostics, turns out the whole AC system needs to be replaced, not just the compressor... Sad to see such a big repair on a brand new car |
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03-14-2020, 09:04 AM | #29 | |
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03-14-2020, 09:08 AM | #30 | |
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I certainly don't want to cause you more concerns but maybe something happened to your car and the dealer you bought it from is trying hard to keep you at a distance to cover it up. If that is in fact the case and you can prove it, you could be in line for a replacement. Just food for thought. |
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03-14-2020, 10:17 PM | #31 |
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Your bumper was painted after factory, it wouldn't pass quality control.
2nd control would be at dealership, when they received car from factory, they inspect car in details,even for tiny rockchips. 99.9% they knew about defect,wherever damage occurred pretty sure there is invoice trace, someone had to pay for that bad paint job
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03-15-2020, 11:04 AM | #32 | |
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While it might worth trying to search for such traces, I find it ridiculous. I went through a similar experience last summer and I can say that I hate playing a detective to get my car serviced in accordance with "high BMW standards". |
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03-15-2020, 11:12 AM | #33 | |
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03-15-2020, 12:24 PM | #34 |
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I'd Contact BMW NA
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03-15-2020, 01:35 PM | #35 | |
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Last edited by AKittrell; 03-15-2020 at 02:11 PM.. |
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03-15-2020, 06:46 PM | #36 |
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What ever you decide to do, make sure you keep records of all conversations, receipts for service and I would go as far as having the dealer that is doing A/C work record their findings on your service paperwork. Documentation goes a long ways. If I were you I would contact the GM at BMW of Brooklyn and demand that they fix your car and would be asking for compensation as well. You could make their life very difficult and the same applies to BMW USA. Magnuson Moss Warranty Act applies to your case. In fact if BMW refuses to fix your car CORRECTLY then you can get an attorney that specializes in MMWA. They don't charge up front fees and only get their fee through a settlement or a jury trial. I know this because I had to go down this road 6 years ago over a problem that BMW attempted to fix multiple times and then stated it was characteristic. I ended up with money in my pocket after that. Don't give in to BMW.
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03-17-2020, 02:17 AM | #37 | ||
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Taking my car to that service center, I expected the servicemen to do their job professionally. Instead, I was playing a detective to find out what happened to my car and then supervised the repair process. IMO, it's too much. Especially, if car's price is taken into account. |
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05-04-2020, 08:59 AM | #38 | ||
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05-04-2020, 09:17 AM | #39 |
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Its time to contact BMW NA and explain the events exactly as they happened, ask them to get involved because the selling dealer has refused to help you. I would also contact the BBB and file a complaint and possibly an attorney if it appears the selling dealer is still going to refuse you. You should know ahead of time what you want, either to have it properly fixed or to have it replaced. Not saying you will get your choice though.
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05-04-2020, 10:01 AM | #40 | |
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05-04-2020, 10:27 AM | #41 | |
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Here is the contact info.. .. https://www.elliott.org/company-contacts/bmw/ . |
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05-04-2020, 10:37 AM | #42 | ||
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05-04-2020, 06:48 PM | #43 |
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Speak with the general manager and go up from there. This is absolutely unacceptable and if the dealer cared about their reputation they would handle this accordingly.
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05-04-2020, 06:57 PM | #44 |
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BMW of Brooklyn does not care about its reputation, from my experience. I never looked back.
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