Anyone else's vehicle missing from ConnectedDrive app?

lumpydog · 02-14-2019, 10:53 AM

Just opened the ConnectedDrive App on my phone and am getting the Car with the blanket over it. "Add Vehicle" button appears instead of vehicle options/info.

Anyone else?

I can see my vehicle, etc on the Connected Drive Website. Tried deleting the app, logging in, logging out and all the other dumbass voodoo that BMW expects its customers to do to make the app work.

gtank · 02-14-2019, 10:55 AM

Quote:

Originally Posted by lumpydog

Just opened the ConnectedDrive App on my phone and am getting the Car with the blanket over it. "Add Vehicle" button appears instead of vehicle options/info.

Anyone else?

Same here on iOS.

Tried to re-add, logout/log back in, with no success. It appears on the web version.

There must be something wrong with the app.

2019x5User · 02-14-2019, 10:56 AM

Yep, you aren't alone

****** · 02-14-2019, 11:00 AM

Same here

Jrunr · 02-14-2019, 11:03 AM

Same here

Nick7700 · 02-14-2019, 11:14 AM

Same here.

SeñorFeathers · 02-14-2019, 11:18 AM

Yup. I even tried to delete and download the app.

2019x5User · 02-14-2019, 11:29 AM

I'm not surprised anymore by such kind of "things", because my expectation for IDrive/cloud service/connectedApp is below zero now

nyalpine90 · 02-14-2019, 12:08 PM

same issue here, i tried adding the car and i got an error.
i have s8+

rmorin1249 · 02-14-2019, 12:12 PM

Is it supposed to work with most Android phones or only Samsung?

AndroidRobot · 02-14-2019, 12:41 PM

Mines there but I don't have all of the functionality I should. I can't remove and re-add my car to fix the issue. I have a S9+

kleo · 02-14-2019, 01:02 PM

Same here, iOS. Feels better now that I'm not alone!

Doc5513 · 02-14-2019, 01:23 PM

iOS .Mines working fine

wrickem · 02-14-2019, 01:56 PM

Mine's there too. Oddly though, the loaner X3 that I had on Monday and Tuesday is showing up under a blanket underneath my G05.

Xeno · 02-14-2019, 02:55 PM

Quote:

Originally Posted by Doc5513

iOS .Mines working fine

Same here.

AndroidRobot · 02-14-2019, 02:58 PM

How do you remove a vehicle from the app? I see no option in iDrive or the app at all

stevem12t2 · 02-14-2019, 03:02 PM

It was not working this morning. I even tried to add my vehicle again but it said that it was already on my account. I swiped the app completly closed and about 2pm EST i tried to opena gain and the vehicle was there. A remote 3d view was a success and a remote start thereafter also worked. Possibly they were upgrading/updating, or rebooted some of the cloud servers? I am not 100% sure but for me atleast it is working again. I suggest waiting and try again later if this is the case nothing special you should need to have to do.

Hchhuor · 02-14-2019, 03:06 PM

It’s fine on my iPhone.

lumpydog · 02-14-2019, 03:10 PM

I'm back online - checked 3D-View (notoriously flakey) and it worked as well.

gtank · 02-14-2019, 03:55 PM

I'm back too.

Wichita · 02-14-2019, 04:25 PM

Would not connect around noon, assumed some server side issue, works fine now.

Ilyam5 · 02-14-2019, 04:35 PM

I think bmw finally dumped the imei database assosiated with vin numbers to ATT. I got an e mail that the wi fi hot spot is fixed.

Check your phone number. Mine changed. Several days ago. Connectivity dropped and then reastablished. Now wi fi is working.

02-14-2019, 10:53 AM	#1
lumpydog Captain 691 Rep 978 Posts Drives: 2019 X5 Join Date: Aug 2013 Location: Boston iTrader: (0)	Anyone else's vehicle missing from ConnectedDrive app? Just opened the ConnectedDrive App on my phone and am getting the Car with the blanket over it. "Add Vehicle" button appears instead of vehicle options/info. Anyone else? I can see my vehicle, etc on the Connected Drive Website. Tried deleting the app, logging in, logging out and all the other dumbass voodoo that BMW expects its customers to do to make the app work.
	Appreciate 0 Tweet Quote

02-14-2019, 10:56 AM	#3
2019x5User Lieutenant 146 Rep 533 Posts Drives: bwm x5 Join Date: Nov 2018 Location: CA iTrader: (0)	Yep, you aren't alone
	Appreciate 0 Quote

02-14-2019, 11:00 AM	#4
****** Banned 2085 Rep 1,688 Posts Drives: 2019 X5 Msport Join Date: Jun 2011 Location: Greenville, SC iTrader: (0)	Same here
	Appreciate 0 Quote

02-14-2019, 11:03 AM	#5
Jrunr Captain 188 Rep 602 Posts Drives: 2019 BMW X5 M40i - G05 Join Date: Oct 2018 Location: Savannah, GA iTrader: (0)	Same here
	Appreciate 0 Quote

02-14-2019, 11:14 AM	#6
Nick7700 First Lieutenant 88 Rep 340 Posts Drives: 2017 M4 F83 Atlantis Metallic Join Date: Mar 2016 Location: MA. iTrader: (8)	Same here. __________________ 2008 Toyota Tundra Super Charged Nautical Blue / Red Rock 2017 BMW M4 Vert. Atlantis Metallic / Silverstone 2019 BMW X5 50i Mineral White / Tartufo - Sold 2024 BMW X6 M60i Isle of Man Green / Ivory White
	Appreciate 0 Quote

02-14-2019, 11:18 AM	#7
SeñorFeathers Enlisted Member 6 Rep 47 Posts Drives: X5 40i M-Sport Join Date: Dec 2018 Location: Long Island iTrader: (0)	Yup. I even tried to delete and download the app.
	Appreciate 0 Quote

02-14-2019, 11:29 AM	#8
2019x5User Lieutenant 146 Rep 533 Posts Drives: bwm x5 Join Date: Nov 2018 Location: CA iTrader: (0)	I'm not surprised anymore by such kind of "things", because my expectation for IDrive/cloud service/connectedApp is below zero now
	Appreciate 0 Quote

02-14-2019, 12:08 PM	#9
nyalpine90 Lieutenant General 7433 Rep 11,843 Posts Drives: MY24 G01 AW Msport Join Date: Feb 2008 Location: L.I. NY iTrader: (4) Garage List 2016 BMW X4 [9.33]	same issue here, i tried adding the car and i got an error. i have s8+
	Appreciate 0 Quote

02-14-2019, 12:12 PM	#10
rmorin1249 Lieutenant Colonel 817 Rep 1,785 Posts Drives: 2019 X5 MSport 40i Join Date: Jan 2019 Location: Hagerstown MD iTrader: (0)	Is it supposed to work with most Android phones or only Samsung? __________________ COL(Ret), US Army Hagerstown MD 2019 X5 40i MSport Alpine White/Coffee (my 13th BMW) 2015 Mercedes SL400; 2009 Lexus RX350
	Appreciate 0 Quote

02-14-2019, 12:41 PM	#11
AndroidRobot Major General 4328 Rep 6,121 Posts Drives: 2022 Porsche Boxster GTS Join Date: Apr 2018 Location: Houston, TX iTrader: (0) Garage List [0.00] 2022 Porsche Boxste ... [0.00]	Mines there but I don't have all of the functionality I should. I can't remove and re-add my car to fix the issue. I have a S9+ __________________ 2022 Porsche Boxster GTS Gentian Blue 2023 Porsche Spyder Python Green (on order) 2022 BMW M3 Comp AWD IOMG/Kyalami Orange (SOLD) 2018 BMW M2 Mineral Grey(SOLD) 2019 BMW X5 50i Carbon Black/Tartufo (SOLD)
	Appreciate 0 Quote

02-14-2019, 01:02 PM	#12
kleo New Member 12 Rep 29 Posts Drives: 2019 X5 Join Date: Dec 2018 Location: San Francisco Bay Area iTrader: (0)	Same here, iOS. Feels better now that I'm not alone!
	Appreciate 0 Quote

02-14-2019, 01:23 PM	#13
Doc5513 Captain 450 Rep 631 Posts Drives: X5 Join Date: Aug 2015 Location: Virginia, America iTrader: (0)	iOS .Mines working fine
	Appreciate 0 Quote

02-14-2019, 01:56 PM	#14
wrickem Big Beaver Smile 2101 Rep 3,791 Posts Drives: What he wants to Join Date: Mar 2006 Location: lambertville nj iTrader: (0)	Mine's there too. Oddly though, the loaner X3 that I had on Monday and Tuesday is showing up under a blanket underneath my G05. __________________ ______________________________________________ Current- '21 430 , '19 911, 07 M6 ,'17 Jeep Wrangler, "23 Bronco OBXluxsquatch
	Appreciate 0 Quote

02-14-2019, 02:58 PM	#16
AndroidRobot Major General 4328 Rep 6,121 Posts Drives: 2022 Porsche Boxster GTS Join Date: Apr 2018 Location: Houston, TX iTrader: (0) Garage List [0.00] 2022 Porsche Boxste ... [0.00]	How do you remove a vehicle from the app? I see no option in iDrive or the app at all __________________ 2022 Porsche Boxster GTS Gentian Blue 2023 Porsche Spyder Python Green (on order) 2022 BMW M3 Comp AWD IOMG/Kyalami Orange (SOLD) 2018 BMW M2 Mineral Grey(SOLD) 2019 BMW X5 50i Carbon Black/Tartufo (SOLD)
	Appreciate 0 Quote

02-14-2019, 03:02 PM	#17
stevem12t2 Private 35 Rep 64 Posts Drives: 2019 BMW X5 50i Join Date: Apr 2009 Location: Scarborough, ME iTrader: (0)	It was not working this morning. I even tried to add my vehicle again but it said that it was already on my account. I swiped the app completly closed and about 2pm EST i tried to opena gain and the vehicle was there. A remote 3d view was a success and a remote start thereafter also worked. Possibly they were upgrading/updating, or rebooted some of the cloud servers? I am not 100% sure but for me atleast it is working again. I suggest waiting and try again later if this is the case nothing special you should need to have to do.
	Appreciate 0 Quote

02-14-2019, 03:06 PM	#18
Hchhuor First Lieutenant 91 Rep 306 Posts Drives: 2016 LX570 Join Date: Dec 2018 Location: Texas iTrader: (0)	It’s fine on my iPhone.
	Appreciate 0 Quote

02-14-2019, 03:10 PM	#19
lumpydog Captain 691 Rep 978 Posts Drives: 2019 X5 Join Date: Aug 2013 Location: Boston iTrader: (0)	I'm back online - checked 3D-View (notoriously flakey) and it worked as well.
	Appreciate 0 Quote

02-14-2019, 03:55 PM	#20
gtank Private 118 Rep 86 Posts Drives: 2019 BMW X5 Join Date: Jan 2019 Location: Seattle iTrader: (0)	I'm back too.
	Appreciate 0 Quote

02-14-2019, 04:25 PM	#21
Wichita Private First Class 76 Rep 123 Posts Drives: X5 40i Join Date: Dec 2018 Location: Wichita, Kansas iTrader: (0)	Would not connect around noon, assumed some server side issue, works fine now.
	Appreciate 0 Quote

02-14-2019, 04:35 PM	#22
Ilyam5 Major 893 Rep 1,075 Posts Drives: 06 M3 Join Date: Jul 2007 Location: ma iTrader: (0)	I think bmw finally dumped the imei database assosiated with vin numbers to ATT. I got an e mail that the wi fi hot spot is fixed. Check your phone number. Mine changed. Several days ago. Connectivity dropped and then reastablished. Now wi fi is working.
	Appreciate 1 lumpydog690.50 Quote