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      09-06-2020, 02:59 PM   #1
Olivier1985
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BMW failed to Deliver !

Hi Guys,so my story is that i ordered my 45 e in November2019 was plannend for delivery in Juni 2020 but due to COVID 19 was posponed to mid September week of the 7th or 14th september, now yesterday i got a phonecall from dealer, thinking he was gonne tell me the exact delivery date but noooooo he told me there was a mistake and that my car somehow wasnt even produced yet! They made a file and send it to BMW HQ.... ill hear them next tuesday. What should i get as compensation you guys think?Ps this happend in Belgium.
Here is a picture that was used in my workplace to motivate me and encourage me.
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      09-06-2020, 04:51 PM   #2
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Quote:
Originally Posted by Olivier1985 View Post
Hi Guys,so my story is that i ordered my 45 e in November2019 was plannend for delivery in Juni 2020 but due to COVID 19 was posponed to mid September week of the 7th or 14th september, now yesterday i got a phonecall from dealer, thinking he was gonne tell me the exact delivery date but noooooo he told me there was a mistake and that my car somehow wasnt even produced yet! They made a file and send it to BMW HQ.... ill hear them next tuesday. What should i get as compensation you guys think?Ps this happend in Belgium.
Here is a picture that was used in my workplace to motivate me and encourage me.
Did you get anything from the dealer confirming the order and production week? If not it sounds like the dealer dropped the ball and BMW HQ will have very little to do with it.
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      09-07-2020, 01:33 AM   #3
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Originally Posted by VTENGR View Post
Quote:
Originally Posted by Olivier1985 View Post
Hi Guys,so my story is that i ordered my 45 e in November2019 was plannend for delivery in Juni 2020 but due to COVID 19 was posponed to mid September week of the 7th or 14th september, now yesterday i got a phonecall from dealer, thinking he was gonne tell me the exact delivery date but noooooo he told me there was a mistake and that my car somehow wasnt even produced yet! They made a file and send it to BMW HQ.... ill hear them next tuesday. What should i get as compensation you guys think?Ps this happend in Belgium.
Here is a picture that was used in my workplace to motivate me and encourage me.
Did you get anything from the dealer confirming the order and production week? If not it sounds like the dealer dropped the ball and BMW HQ will have very little to do with it.
Totally agree...I'm not sure that you have a whole lot of leverage here, unless there's a signed promise.
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My wife drives a 2020 X2 M35i.
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      09-07-2020, 04:57 AM   #4
Olivier1985
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Originally Posted by VTENGR View Post
Did you get anything from the dealer confirming the order and production week? If not it sounds like the dealer dropped the ball and BMW HQ will have very little to do with it.
Yes we had productionweek and delivery date was W37 or W38
Als we Saw code 111 jump to code112 when we tryed to add an option But were to late.
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      09-07-2020, 05:38 AM   #5
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That had nothing to do with BMW HQ.... and had EVERYTHING to do with your dealership.

As soon as you said "Belgium".... I was like "Yep... sounds about right".

Demand your money/deposit back, and buy from a different dealer. That is the only way they will ever change the way they do business. Make sure you write a nice letter to the Manager about why they just lost a huge sale.

Although, I left a SCATHING review on Google about L. Louyet BMW here in Mons/Bergen..... about not 1 or 2 visits... but THREE different visits, and the Manager didn't even apologize. His only response was only "Come talk to me". He didn't even care. Not surprising though... It's Mons.

I found a very small BMW dealer in Ath (Depotter BMW). They don't do many sales and don't have a huge inventory.... but their customer service is phenomenal. I won't go to any other Belgian BMW dealer but them
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      09-07-2020, 10:09 AM   #6
Olivier1985
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I got reply from the Dealership and they confirmed the fault/mistake was made by BMW not the dealership, they also told that BMW was willing to pay for the substitute car till mine arrives, however my dealer tought that wasnt enough and is negotiating a better deal!

new delivery date is set to W51...

I m also sending an extended email to BMW Customer complains.
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      09-08-2020, 04:05 AM   #7
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Olivier is your config fully loaded ? If not ask for free options as well. Or better discount.

It's not normal it happens and they should do everything they can to avoid you going to Audi or Mercedes now it happened.
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      09-09-2020, 03:31 AM   #8
Olivier1985
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Originally Posted by MrYLT View Post
Olivier is your config fully loaded ? If not ask for free options as well. Or better discount.

It's not normal it happens and they should do everything they can to avoid you going to Audi or Mercedes now it happened.
yes ofc we asked for a better deal and/or options, we ll have to wait the response now.

the car went back in status 111 so we were able to change the config a bit, added few options and changed exterior color.
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      09-09-2020, 07:03 AM   #9
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Quote:
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Quote:
Originally Posted by MrYLT View Post
Olivier is your config fully loaded ? If not ask for free options as well. Or better discount.

It's not normal it happens and they should do everything they can to avoid you going to Audi or Mercedes now it happened.
yes ofc we asked for a better deal and/or options, we ll have to wait the response now.

the car went back in status 111 so we were able to change the config a bit, added few options and changed exterior color.
What color did you chose and added options? I hope the new wait is not to long.
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      09-09-2020, 01:59 PM   #10
Olivier1985
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What color did you chose and added options? I hope the new wait is not to long.
BMW X5 45e
M Sportpacket
Saphirblack exterior (changed to)
22" 742 Black rims
Shadow Line Pack
BMW laserlight
AC Schnitzer frontspoiler (done by my bmw dealer)
M multifunctional sportseats (Added)
BMW individual extended leather Merino Black
Carbon Fibre Trims (changed to)
Blue Brakes
Business Pack Plus
H/K Sound system
Comfort access
Blacked windows
Heat comfort package
Roof Anthrazit
Universal integrated remote
CraftedClarity shifter
Panoramic roof
BMW display key
Parking assistant pack plus
Driving Assistant pack professional
Integral active steering (added)
BMW drive recorder (added)


think this is about it on options.
ps: I guess you can call it a Black Beast

Last edited by Olivier1985; 09-09-2020 at 02:04 PM..
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      09-09-2020, 02:06 PM   #11
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Quote:
Originally Posted by Olivier1985 View Post
Quote:
Originally Posted by X5 45e View Post
What color did you chose and added options? I hope the new wait is not to long.
BMW X5 45e
M Sportpacket
Saphirblack exterior (changed to)
22" 742 Black rims
Shadow Line Pack
BMW laserlight
M multifunctional sportseats (Added)
BMW individual extended leather Merino Black
Carbon Fibre Trims (changed to)
Blue Brakes
Business Pack Plus
H/K Sound system
Comfort access
Blacked windows
Heat comfort package
Roof Anthrazit
Universal integrated remote
CraftedClarity shifter
Panoramic roof
BMW display key
Parking assistant pack plus
Driving Assistant pack professional
Integral active steering (added)
BMW drive recorder (added)


think this is about it on options.
ps: I guess you can call it a Black Beast
Nice. I have different colors and wheels but the same other options.

IAS is really worth it. Good that you could add it.

I am just not sure about the m sport seats. Some negative comments around here about not being comfortable. And they are not ventilated. That adds to comfort.

Yes it is a black beast. Not directly my personal choice, mine looks completely different. But it doesn't have to be I can appreciate other people's choices.

What color did you chose first? Carbon black?
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      09-10-2020, 01:08 PM   #12
Olivier1985
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Yeah was Carbon black First ��btw the M multi sportseats ARE VENTILATED its a mandatored option, cant get the Seats without the Vents.
I ve sat in them and they felt great.
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      09-10-2020, 02:25 PM   #13
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Yeah was Carbon black First ��btw the M multi sportseats ARE VENTILATED its a mandatored option, cant get the Seats without the Vents.
I ve sat in them and they felt great.
Just saw in the configurator they are ventilated like you mention. Nice because it is comfortable in the summer.

If you tried them and like them, go for it. For me personally I think they look quite massive. But tastes don't need to be the same.

Any news from your dealer / BMW how they will compensate and when it will be delivered?
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      09-11-2020, 10:19 AM   #14
Olivier1985
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Ive a 530e substitute car till my car arrives, which is Nice ofc.
For the rest no answer yet from BMW for further compensation

Last edited by Olivier1985; 10-16-2020 at 03:00 AM..
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      10-16-2020, 03:08 AM   #15
Olivier1985
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So After some negociating back and forth, Bmw gave us 50% off the price on Winterset wheels and rims, and also we got the Innovation Pack, added head up display and the Gesture control for only 500 euros extra (since we already had all other option from within that package).

I m pretty happy with that outcome.
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