Recall of hybrids

martin mustang · 11-24-2020, 01:36 PM

A simple explanation, maybe the car was sent back to some BMW depo for testing, and they simply never made note of the VIN, of course having a car in stock for sale with no VIN number on record is more likely impossible these days, but you never know, on the negative side & I hope this is not the case, maybe the car in question was subject to other recalls or issues prior to this latest, and worried you may discover the history. It is simply strange I have our VIN number and the car never landed in Ireland!
You should insist on getting the VIN number or you walk away, as this is simply a step to far with an already crap experience you enduring in waiting with no updates.

Quote:

Originally Posted by benoitvdb

The car was in the showroom, I saw it and that same day I decided to take it. I was on a time pressure because I had to return my previous car. The time between September and delivery was only because of some administration (start of my company, renting, ...). The contracts that I have signed are in detail, even with pictures, except for the VIN number.

Tom dew · 11-24-2020, 01:51 PM

Quote:

Originally Posted by stevieb27

No update Tom?
I would have thought your car would have been through the testing by now?

Contacted my dealer, no news, they think tomorrow more news

dptomlin48 · 11-24-2020, 05:58 PM

I wanted to place an order today, but was told they have canceled all new orders until further notice. Is this true, or just a few dealers being difficult? I was really hoping to order one soon.

Rparker · 11-25-2020, 03:32 AM

Quote:

Originally Posted by Tom dew

Contacted my dealer, no news, they think tomorrow more news

Tom, did your dealer confirm to you that the test procedure had been restarted for your car? If yes, did he confirm when?

krisdv · 11-25-2020, 04:16 AM

Quote:

Originally Posted by krisdv

My STOP code got cleared today as well, UK website shows no issues anymore.

Car involved is X5 45e that arrived in Zeebrugge on September 20th. It changed status in the track and trace to 'DELIVERED FROM' (start of testing?) on November 16th.

Contacted my dealer by mail, waiting further update.

My car arrived at the dealer today

jag sahota · 11-25-2020, 04:29 AM

Quote:

Originally Posted by krisdv

My car arrived at the dealer today

Can you speak to my local dealer please in Leicester ? They still have NO IDEA

xvm_45e · 11-25-2020, 04:53 AM

Quote:

Originally Posted by krisdv

My car arrived at the dealer today

Good for you! Our cars were apparently on the same ship, mine also arrived on September 20th.

Contrary to yours mine is still listed as a recall on the UK website, and since the last communication by my dealer on Friday the 13th (a symbolic date, I know :/ ...) I have heard absolutely nothing. I stopped asking for updates, what's the point anyway? Getting the same "we don't know" message over and over again does not really improve my stress levels. And this with all due respect for my dealer, they also seem to be stuck between a rock and a hard place. This will be my first BMW, not really a great start of our customer relationship

...

Rparker · 11-25-2020, 05:02 AM

Quote:

Originally Posted by krisdv

My car arrived at the dealer today

Great news and congrats, a long wait is coming to an end for you. When can you pick it up?

martin mustang · 11-25-2020, 05:36 AM

Looks like Belgium cars are tested first, no word of any British cars dealt with, Irish cars are first delivered to England, our car is more likely still locked in the same place 2 months ago.

It is easier to get hold of an RS 911 limited edition, over 20 years with BMW, we simply gob smacked how low they got to.

Quote:

Originally Posted by jag sahota

Can you speak to my local dealer please in Leicester ? They still have NO IDEA

AlexG05be · 11-25-2020, 06:10 AM

Quote:

Originally Posted by martin mustang

Looks like Belgium cars are tested first, no word of any British cars dealt with, Irish cars are first delivered to England, our car is more likely still locked in the same place 2 months ago.

It is easier to get hold of an RS 911 limited edition, over 20 years with BMW, we simply gob smacked how low they got to.

Are they tested first because we are already waiting to get the cars since 2019, or because they are fine tuning the testing software and procedure on a smaller country so that if it fails, it will make less noise... that’s the question

benoitvdb · 11-25-2020, 06:18 AM

Quote:

Originally Posted by AlexG05be

Are they tested first because we are already waiting to get the cars since 2019, or because they are fine tuning the testing software and procedure on a smaller country so that if it fails, it will make less noise... that’s the question

xvm_45e · 11-25-2020, 06:27 AM

Quote:

Originally Posted by AlexG05be

Are they tested first because we are already waiting to get the cars since 2019, or because they are fine tuning the testing software and procedure on a smaller country so that if it fails, it will make less noise... that’s the question

The answer is probably "both"?

Don't know why, but I really felt the above emoticon fits nicely with this thread

krisdv · 11-25-2020, 07:20 AM

Quote:

Originally Posted by xvm_45e

Good for you! Our cars were apparently on the same ship, mine also arrived on September 20th.

What does the track and trace show? Do you already have a 'DELIVERED FROM' date? This should be the date it went to the test site.

krisdv · 11-25-2020, 07:28 AM

Quote:

Originally Posted by Rparker

Great news and congrats, a long wait is coming to an end for you. When can you pick it up?

I should be contacted by my sales advisor soon, they probably need to do some cleaning first after it has been sitting for 2 months in a parking lot.

xvm_45e · 11-25-2020, 07:39 AM

Quote:

Originally Posted by krisdv

What does the track and trace show? Do you already have a 'DELIVERED FROM' date? This should be the date it went to the test site.

My situation is slightly different, the "DELIVERED FROM" is 22/09 which is probably the date it was transported to the dealer. I was supposed to take delivery on 30/09, but by then the recall was issued. I have seen my car the 30th on the dealer's parking lot, which makes things even more painful

When I received my last update from the dealer on 13/11 my car was still on their parking lot, and was supposed to be transported back to Zeebrugge the week after. But that was also what they told me a week earlier, so... . No idea where my car is now, if it's being tested or when it's going to be tested, etc... .

xvm_45e · 11-25-2020, 07:46 AM

Quote:

Originally Posted by xvm_45e

My situation is slightly different, the "DELIVERED FROM" is 22/09 which is probably the date is was transported to the dealer. I was supposed to take delivery on 30/09, but by then the recall was issued. I have seen my car the 30th on the dealer's parking lot, which makes things even more painful

When I received my last update from the dealer on 13/11 my car was still on their parking lot, and was supposed to be transported back to Zeebrugge the week after. But that was also what they told me a week earlier, so... . No idea where my car is now, if it's being tested or when it's going to be tested, etc... .

Oh yes, and I'm also on the so-called"wave 1 priority list". But then again, who isn't?

UKBMW45E · 11-25-2020, 08:13 AM

UK update from me - No update from the dealer. But "something is happening" apparently, whatever that means. But no timescales offered.

It's positive that cars are being released outside of the Uk at least.

I'm hoping to get the car by Christmas, it's funny really as I expected to get the car in April when it was first ordered in 2019.

I simply feel disappointed and let down by the brand, simple as that.

jag sahota · 11-25-2020, 09:41 AM

Quote:

Originally Posted by UKBMW45E

UK update from me - No update from the dealer. But "something is happening" apparently, whatever that means. But no timescales offered.

It's positive that cars are being released outside of the Uk at least.

I'm hoping to get the car by Christmas, it's funny really as I expected to get the car in April when it was first ordered in 2019.

I simply feel disappointed and let down by the brand, simple as that.

Hi Mate

Feel your pain. First left a deposit in Dec 19' - Covid HIT - They Said July...Then September. I sold my X5 40d F15 in August with the hope I'd take delivery a month later and on that basis, BMW gave me a 420d Loaner Gran Coupe for the forseeable.

AlexG05be · 11-25-2020, 10:52 AM

Quote:

Originally Posted by jag sahota

Hi Mate

Feel your pain. First left a deposit in Dec 19' - Covid HIT - They Said July...Then September. I sold my X5 40d F15 in August with the hope I'd take delivery a month later and on that basis, BMW gave me a 420d Loaner Gran Coupe for the forseeable.

Welcome to the club

Same timeline here except for the loaner which is a 520d touring. Not bad but a bit too small to fit the full family on long trips. Hopefully, I’ll be able to switch it for my 45e in 2 weeks. I should receive an update on Friday after testing is completed. Please, No Fail ...

Chris-lsd · 11-25-2020, 12:40 PM

I was wondering if anyone in the US with an affected 45e has heard of anything? I called my dealer this morning and was told about a pending software fix! Sounds BS to me.

jag sahota · 11-25-2020, 01:19 PM

Quote:

Originally Posted by AlexG05be

Welcome to the club

Same timeline here except for the loaner which is a 520d touring. Not bad but a bit too small to fit the full family on long trips. Hopefully, I’ll be able to switch it for my 45e in 2 weeks. I should receive an update on Friday after testing is completed. Please, No Fail ...

You in the UK pal?

taybo20 · 11-25-2020, 01:48 PM

I’m supposed to take delivery of my 45e first or 2nd week of December here in the states. Only put $1000 down as a deposit and gonna ask a lot of questions pertaining to issues Ive read about here, especially concerning the battery.

I ordered mine the first weekend in November so it’s been a pretty fast turnaround for the vehicle.

11-24-2020, 05:58 PM	#861
dptomlin48 Enlisted Member 14 Rep 36 Posts Drives: 2023 BMW X5 45e Join Date: Apr 2015 Location: United States iTrader: (0)	I wanted to place an order today, but was told they have canceled all new orders until further notice. Is this true, or just a few dealers being difficult? I was really hoping to order one soon.
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11-25-2020, 08:13 AM	#875
UKBMW45E New Member 2 Rep 8 Posts Drives: x5 45e - Sometime in 2020.. Join Date: Nov 2020 Location: UK iTrader: (0)	UK update from me - No update from the dealer. But "something is happening" apparently, whatever that means. But no timescales offered. It's positive that cars are being released outside of the Uk at least. I'm hoping to get the car by Christmas, it's funny really as I expected to get the car in April when it was first ordered in 2019. I simply feel disappointed and let down by the brand, simple as that.
	Appreciate 1 Rparker8.00 Quote

11-25-2020, 12:40 PM	#878
Chris-lsd New Member 5 Rep 24 Posts Drives: i3s,X5 45e Join Date: Jul 2020 Location: San Diego iTrader: (0)	Any news on USA vehicles I was wondering if anyone in the US with an affected 45e has heard of anything? I called my dealer this morning and was told about a pending software fix! Sounds BS to me.
	Appreciate 0 Quote

11-25-2020, 01:48 PM	#880
taybo20 Private First Class 37 Rep 127 Posts Drives: 2021 X5 xdrive45e Join Date: Nov 2020 Location: Georgia iTrader: (0)	I’m supposed to take delivery of my 45e first or 2nd week of December here in the states. Only put $1000 down as a deposit and gonna ask a lot of questions pertaining to issues Ive read about here, especially concerning the battery. I ordered mine the first weekend in November so it’s been a pretty fast turnaround for the vehicle.
	Appreciate 0 Quote