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      11-21-2020, 06:44 PM   #111
Mjbmw1
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vielen Dank für Ihre Nachricht.

Wir bitten um Entschuldigung dafür, dass sich unsere Antwort verzögert hat und wir Ihnen erst heute antworten.

Um Ihren BMW für BMW ConnectedDrive freischalten zu können, bitten wir Sie, das angehängte Legitimationsformular auszufüllen und zusammen mit einer Kopie der Zulassungsbescheinigung Teil 1 (Fahrzeugschein, Vorder- und Rückseite) per E-Mail oder Telefax an uns zurückzusenden.

Bitte senden Sie die Unterlagen per E-Mail an:

bmw-connecteddrive@bmw.de < Caution-http://bmw-connecteddrive@bmw.de >

Sobald uns die Dokumente vorliegen, fügen wir das genannte Fahrzeug Ihrem BMW ConnectedDrive Account mit der E-Mail-Adresse yourenail@gmail.com < Caution-mailto:youremail@gmail.com > hinzu.

Damit Sie sich einen Überblick über die allgemeinen Geschäfts- und Nutzungsbedingungen für BMW ConnectedDrive verschaffen können, senden wir Ihnen diese im Anhang dieser E-Mail.

Sollten Sie dazu Fragen haben, sind wir gern für Sie da.

Mit freundlichen Grüßen
Ihre BMW Kundenbetreuung


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Mail: bmw-connecteddrive@bmw.de < Caution-https://wht-pool--uatint.lightning.force.com/lightning/r/EmailTemplate/00X1w000000UZxiEAG/bmw-connecteddrive@bmw.de >
Web: Caution-https://www.bmw.de < Caution-http://www.bmwgroup.com/ >
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      11-22-2020, 03:44 AM   #112
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Quote:
Originally Posted by Dan_xxxk View Post
how did the get the software? over the air update?
Mine was OTA
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      11-22-2020, 01:28 PM   #113
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Quote:
Originally Posted by Mjbmw1 View Post
vielen Dank für Ihre Nachricht.

Wir bitten um Entschuldigung dafür, dass sich unsere Antwort verzögert hat und wir Ihnen erst heute antworten.

Um Ihren BMW für BMW ConnectedDrive freischalten zu können, bitten wir Sie, das angehängte Legitimationsformular auszufüllen und zusammen mit einer Kopie der Zulassungsbescheinigung Teil 1 (Fahrzeugschein, Vorder- und Rückseite) per E-Mail oder Telefax an uns zurückzusenden.

Bitte senden Sie die Unterlagen per E-Mail an:

bmw-connecteddrive@bmw.de < Caution-http://bmw-connecteddrive@bmw.de >

Sobald uns die Dokumente vorliegen, fügen wir das genannte Fahrzeug Ihrem BMW ConnectedDrive Account mit der E-Mail-Adresse yourenail@gmail.com < Caution-mailto:youremail@gmail.com > hinzu.

Damit Sie sich einen Überblick über die allgemeinen Geschäfts- und Nutzungsbedingungen für BMW ConnectedDrive verschaffen können, senden wir Ihnen diese im Anhang dieser E-Mail.

Sollten Sie dazu Fragen haben, sind wir gern für Sie da.

Mit freundlichen Grüßen
Ihre BMW Kundenbetreuung


--
BMW Group
BMW Kundenbetreuung
80788 München

Postanschrift:
80788 München

Telefon: +49-89-1250-16010 Servicezeiten täglich 08:00 - 20:00 Uhr
Fax: +49-89-1250-16011
Mail: bmw-connecteddrive@bmw.de < Caution-https://wht-pool--uatint.lightning.force.com/lightning/r/EmailTemplate/00X1w000000UZxiEAG/bmw-connecteddrive@bmw.de >
Web: Caution-https://www.bmw.de < Caution-http://www.bmwgroup.com/ >
This is great info, and will benefit many. Thank you for taking the time to share the verbiage for the messsge...huge plus.
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My wife drives a 2020 X2 M35i.
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      11-27-2020, 09:00 AM   #114
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Picked up my X5 a couple days ago. She is an absolute beauty. I submitted the paperwork to connected drive de. I imagine it will take a few days to get a response. As expected I currently only have basic phone connectivity and German Maps. I will let you all know if I have any luck.
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      12-02-2020, 03:41 PM   #115
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So I think I just hit a wall...

I sent CD DE the documentation (for the second time now) and a week later I received a response. To my surprise, the response this time came from "BMW Customer Care International Direct and Special Sales", probably cause CD DE team forwarded my email request to them instead. Here's the response:

"Dear Mr M,

Thank you for your patience waiting for our response.
As you know, US spec vehicles are developed, tested and homologated for the use in the United States of America. While operated in the United States all functions work 100% as intended to.
When using a US spec vehicle abroad this cannot be guaranteed, as this was not considered as a use case when developing ConnectedDrive functionalities for US spec vehicles.
It can be observed that in some cases single functions are working also in a roaming situation, when the vehicle is operated outside the US. The services are dependent on the cellular network and the possibility of connection to the backend/mapping. Depending on the country the vehicle is being operated in, the services may or may not work.
This is the reason why our customers are obliged to sign a disclaimer informing them, that the functionalities of ConnectedDrive Services and related functions may not be supported outside the US.
We kindly ask you for understanding that we won´t be able to activate your CD services in Germany now.
In parallel, our technical team is of course seeking better technical solutions. If there would be any progress we will inform you accordingly.
Yours sincerely,

BMW Group
Customer Care International Direct and Special Sales
Phone: +49 89 382-19999*
Email: customercare.icds@bmw.com
Monday to Friday from 8:00 am to 8:00 pm (Central European Time +1)"
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      12-03-2020, 01:37 AM   #116
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Quote:
Originally Posted by mcd004 View Post
So I think I just hit a wall...

I sent CD DE the documentation (for the second time now) and a week later I received a response. To my surprise, the response this time came from "BMW Customer Care International Direct and Special Sales", probably cause CD DE team forwarded my email request to them instead. Here's the response:

"Dear Mr M,

Thank you for your patience waiting for our response.
As you know, US spec vehicles are developed, tested and homologated for the use in the United States of America. While operated in the United States all functions work 100% as intended to.
When using a US spec vehicle abroad this cannot be guaranteed, as this was not considered as a use case when developing ConnectedDrive functionalities for US spec vehicles.
It can be observed that in some cases single functions are working also in a roaming situation, when the vehicle is operated outside the US. The services are dependent on the cellular network and the possibility of connection to the backend/mapping. Depending on the country the vehicle is being operated in, the services may or may not work.
This is the reason why our customers are obliged to sign a disclaimer informing them, that the functionalities of ConnectedDrive Services and related functions may not be supported outside the US.
We kindly ask you for understanding that we won´t be able to activate your CD services in Germany now.
In parallel, our technical team is of course seeking better technical solutions. If there would be any progress we will inform you accordingly.
Yours sincerely,

BMW Group
Customer Care International Direct and Special Sales
Phone: +49 89 382-19999*
Email: customercare.icds@bmw.com
Monday to Friday from 8:00 am to 8:00 pm (Central European Time +1)"
Is AC considered CD services...………?
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      12-03-2020, 03:45 AM   #117
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Well I have received zero response thus far. It doesn’t look like BMW customer service wants to play ball. It is strange that some people seemed to have figured out a work around. I would have thought that this should be a reasonably replicable process considering the vehicle components and network architecture are the same.
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      12-03-2020, 03:54 AM   #118
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Quote:
Originally Posted by mcd004 View Post
So I think I just hit a wall...

I sent CD DE the documentation (for the second time now) and a week later I received a response. To my surprise, the response this time came from "BMW Customer Care International Direct and Special Sales", probably cause CD DE team forwarded my email request to them instead. Here's the response:

"Dear Mr M,

Thank you for your patience waiting for our response.
As you know, US spec vehicles are developed, tested and homologated for the use in the United States of America. While operated in the United States all functions work 100% as intended to.
When using a US spec vehicle abroad this cannot be guaranteed, as this was not considered as a use case when developing ConnectedDrive functionalities for US spec vehicles.
It can be observed that in some cases single functions are working also in a roaming situation, when the vehicle is operated outside the US. The services are dependent on the cellular network and the possibility of connection to the backend/mapping. Depending on the country the vehicle is being operated in, the services may or may not work.
This is the reason why our customers are obliged to sign a disclaimer informing them, that the functionalities of ConnectedDrive Services and related functions may not be supported outside the US.
We kindly ask you for understanding that we won´t be able to activate your CD services in Germany now.
In parallel, our technical team is of course seeking better technical solutions. If there would be any progress we will inform you accordingly.
Yours sincerely,

BMW Group
Customer Care International Direct and Special Sales
Phone: +49 89 382-19999*
Email: customercare.icds@bmw.com
Monday to Friday from 8:00 am to 8:00 pm (Central European Time +1)"
I think I got that same email. I trying to get mine to work in Korea.
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      12-03-2020, 12:08 PM   #119
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I have to say that I would happily swap out hardware if that is what it takes. This seems like an unnecessarily convoluted process.
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      Yesterday, 12:47 AM   #120
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Quote:
Originally Posted by JJRX5 View Post
I have to say that I would happily swap out hardware if that is what it takes. This seems like an unnecessarily convoluted process.
I'm at the point to just give up. If there a coding option to get my CarPlay working then I'll do that, but I'm just done with this.
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      Yesterday, 12:50 AM   #121
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Quote:
Originally Posted by JJRX5 View Post
I have to say that I would happily swap out hardware if that is what it takes. This seems like an unnecessarily convoluted process.
Do you know what needs to be swapped out?
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      Yesterday, 07:18 AM   #122
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Originally Posted by Dan_xxxk View Post
Do you know what needs to be swapped out?
My best guess is the telematics unit, but I suspect this is a problem with the way BMW has set up their comms architecture. The telematics unit probably has most of not all the bands needed for worldwide coverage, but BMW “probably” has contracts with individual countries phone providers. My guess is that those members on this board that have managed to get it working did so because a BMW engineer modified their account to communicate with BMWs network using a roaming profile. It’s probably a pain in the ass and may mean extra expense for BMW. It is easier for them to just say it cant be done and to remind the buyer that they signed a waiver. Such is life I guess.
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