Unable to log into BMW Driver's Guide App

Bancroft · 02-07-2020, 01:04 PM

I can't log into the BMW Driver's Guide on my Android phone since yesterday. I didn't make any changes to my BMW Connected account. Is anyone experiencing similar issues?

It gives me this error: Username or password is incorrect.

When I click Forgot password and fill out my email it gives me this error: Failed to send code. Please double check your email address and try again.

Also when I try to register again the Register button is disabled and I can't finish the process.

Sea Bandit · 02-08-2020, 12:56 AM

Same to me, only I am using Iphone...

X5 45e · 02-08-2020, 01:20 AM

Just tested. Mine works. iPhone. Latest iPhone update done 2 days ago.

randybobandy · 02-08-2020, 08:01 AM

This sounds crazy, but you may want to reset your password on Connected Drive if you can log in. I had a similar issue where I was using the correct password and could log into one thing, but not the other. Changing my password, deleting the app in question, and signing back in fixed it. You'll have to sign back into your vehicle, but it should not be a big deal.

I've noticed funky issues with other companies that have multiple sign in app where changing the password fixed it.

02-07-2020, 01:04 PM	#1
Bancroft Private 83 Rep 82 Posts Drives: BMW X5 45e Join Date: Sep 2019 Location: Czech Republic iTrader: (0)	Unable to log into BMW Driver's Guide App I can't log into the BMW Driver's Guide on my Android phone since yesterday. I didn't make any changes to my BMW Connected account. Is anyone experiencing similar issues? It gives me this error: Username or password is incorrect. When I click Forgot password and fill out my email it gives me this error: Failed to send code. Please double check your email address and try again. Also when I try to register again the Register button is disabled and I can't finish the process.
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02-08-2020, 12:56 AM	#2
Sea Bandit Private 29 Rep 67 Posts Drives: BMW X5M - F95 Join Date: Jul 2014 Location: Croatia iTrader: (0)	Same to me, only I am using Iphone... __________________ Current Cars: 2022 X5M F95, 2019 BMW i3 , 2018 BMW GSA Past BMW's: 2007 X5 E53 3.0d M-Sport, 2010 X5 E70 3.0d M-Sport, 2014 X5 F15 3.0d M-Sport, 2020 X5 xDrive 3.0d M-Sport
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02-08-2020, 01:20 AM	#3
X5 45e Colonel 1091 Rep 2,420 Posts Drives: BMW X5 45e Join Date: Dec 2019 Location: Belgium iTrader: (0)	Just tested. Mine works. iPhone. Latest iPhone update done 2 days ago.
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02-08-2020, 08:01 AM	#4
randybobandy Rick James 305 Rep 784 Posts Drives: 2020 BMW M340i xDrive Join Date: Oct 2019 Location: USA iTrader: (0)	This sounds crazy, but you may want to reset your password on Connected Drive if you can log in. I had a similar issue where I was using the correct password and could log into one thing, but not the other. Changing my password, deleting the app in question, and signing back in fixed it. You'll have to sign back into your vehicle, but it should not be a big deal. I've noticed funky issues with other companies that have multiple sign in app where changing the password fixed it.
	Appreciate 0 Quote