[syedb33]

Just bought the 2024 x5. Not sure what’s stopping it but the trunk won’t close. It starts to close and as soon as it gets close to the tai lights, it stops closing. Even manually pressing it down does not close it. Anyone else have that issue?

[sharkymcpeterson]

Warranty work, let the dealer figure it out.

[COKen]

Sounds like it may need an alignment or it is hitting something. Sounds like a visit to your dealer in on your schedule.

[Marty in NY]

Originally Posted by syedb33

Just bought the 2024 x5. Not sure what’s stopping it but the trunk won’t close. It starts to close and as soon as it gets close to the tai lights, it stops closing. Even manually pressing it down does not close it. Anyone else have that issue?

Does the bottom one close properly? If so, once it's closed, inspect its position to be sure it properly seated all the way and the latch in the center of it is properly situated/aligned and is not loose. If all that checks out, can you look around the left and right sides near where the spindle drives are (these are what opens and closes the rear hatch, they look like large gas shocks) and make sure there isn't anything foreign there that may be stopping it and that the two spindle drives are secured, top and bottom. If all that looks good, take a look at the little round hard rubber stops, maybe one or two of them are out of adjustment and are too high. You can experiment with these just be rotating them with your hand to screw them further in towards the body of the car which will allow the hatch to go further down. If they are too far down and the hatch closes, it will rattle as you drive if they are too far up, maybe they are stopping the hatch prematurely. If none of these work, then as others have said, let the dealer sort it out provided the you can drive the car with the hatch down but not locked in place. Don't drive with it open, exhaust fumes will get sucked inside. There is a reset procedure for it but I couldn't find it

.

[nZtiZia]

Originally Posted by Marty in NY

…

what program did you use to do these markups?

[Tejas1836]

My Ford Edge ST did that, just needed recalibrating like the sunroof.
Not sure for the BMW, but the Edge recalibration was: with the hatch in the uppermost position, engine running, hold down the close button until beeps.

[syedb33]

Originally Posted by Marty in NY

Does the bottom one close properly? If so, once it's closed, inspect its position to be sure it properly seated all the way and the latch in the center of it is properly situated/aligned and is not loose. If all that checks out, can you look around the left and right sides near where the spindle drives are (these are what opens and closes the rear hatch, they look like large gas shocks) and make sure there isn't anything foreign there that may be stopping it and that the two spindle drives are secured, top and bottom. If all that looks good, take a look at the little round hard rubber stops, maybe one or two of them are out of adjustment and are too high. You can experiment with these just be rotating them with your hand to screw them further in towards the body of the car which will allow the hatch to go further down. If they are too far down and the hatch closes, it will rattle as you drive if they are too far up, maybe they are stopping the hatch prematurely. If none of these work, then as others have said, let the dealer sort it out provided the you can drive the car with the hatch down but not locked in place. Don't drive with it open, exhaust fumes will get sucked inside. There is a reset procedure for it but I couldn't find it

.

Thank you!! Will give it a try. The bottom piece closes properly. Nothing stuck on either side.

[syedb33]

Originally Posted by Tejas1836

My Ford Edge ST did that, just needed recalibrating like the sunroof.
Not sure for the BMW, but the Edge recalibration was: with the hatch in the uppermost position, engine running, hold down the close button until beeps.

For x5 it’s pressing the close lid button 3x repeatedly. Unfortunately it did not work

[syedb33]

Originally Posted by sharkymcpeterson

Warranty work, let the dealer figure it out.

Yeah hopefully they’ll replace the tail lights too. Those are scratched up

[Marty in NY]

Originally Posted by syedb33

Yeah hopefully they’ll replace the tail lights too. Those are scratched up

What? Scratched up tail light on a brand new car??? This is starting to smell a bit fishy to me. Like something bad happened and in the process of trying to resolve it, someone screwed up the alignment/proper closing of your hatch. Ugh!

[Marty in NY]

Originally Posted by nZtiZia

what program did you use to do these markups?

I use "Preview", it's a default simple to use program that comes on every Apple puter.

.

[nZtiZia]

Originally Posted by syedb33

Yeah hopefully they’ll replace the tail lights too. Those are scratched up

something doesn’t sound right. scratched up after taking delivery or was it noticed before by either you or the dealer?

[sharkymcpeterson]

Originally Posted by syedb33

Yeah hopefully they’ll replace the tail lights too. Those are scratched up

Ummmm, without a doubt. I’d be very interested in getting the taillights replaced if they came damaged at delivery. Interested is an understatement. Honestly, it’s easy to miss minor dings at delivery….you’re all googly eyed looking at this magnificent piece of machinery…..boom, ya never even see it. That said, the dealer needs to be made aware of the issue the instant you become aware of it. Get those things replaced and congrats on the awesome vehicle!

[syedb33]

Originally Posted by nZtiZia

something doesn’t sound right. scratched up after taking delivery or was it noticed before by either you or the dealer?

Sorry I should have clarified. They got scratched up with this trunk issue. Before that, they were fine.

[syedb33]

Originally Posted by sharkymcpeterson

Ummmm, without a doubt. I’d be very interested in getting the taillights replaced if they came damaged at delivery. Interested is an understatement. Honestly, it’s easy to miss minor dings at delivery….you’re all googly eyed looking at this magnificent piece of machinery…..boom, ya never even see it. That said, the dealer needs to be made aware of the issue the instant you become aware of it. Get those things replaced and congrats on the awesome vehicle!

No no it happened once this trunk issue occurred. Yeah I waited a few months to get it (custom order) so I checked every inch at delivery haha.

Thank you!!

[syedb33]

Originally Posted by Marty in NY

What? Scratched up tail light on a brand new car??? This is starting to smell a bit fishy to me. Like something bad happened and in the process of trying to resolve it, someone screwed up the alignment/proper closing of your hatch. Ugh!

It worked fine for a few days… no idea what happened.

[Furious_Styles808]

Originally Posted by syedb33

Just bought the 2024 x5. Not sure what’s stopping it but the trunk won’t close. It starts to close and as soon as it gets close to the tai lights, it stops closing. Even manually pressing it down does not close it. Anyone else have that issue?

I just experienced this today!!! It seemed like the trunk was all of a sudden off center, by just a little, causing it to hit the inside corner of the tail light! I was tripping out because I could not get it to close. I didn’t want to drive with the trunk open. I took a video for proof. I finally got it to close by putting some pressure to move it away from the tail light then immediately called BMW to report the issue and scheduled a time tomorrow morning to have it checked out. I have never closed the trunk manually, so there is definitely an issue with the mechanics of the trunk. I will have more info soon.