03-14-2020, 10:21 AM | #1 |
Private First Class
35
Rep 105
Posts |
Samsung S20 no compatible with Digital Key?
While trying to pair a new Samsung S20 as a digital key on my X5 I get a phone not compatible?
I have Tmobile and understood it would be fine with both TMobile and AT&T. Visits to dealer and BMW genius by phone have not helped. Anyone else experience this and found a solution? It could be I may have to wait or perhaps I'm doing something wrong. |
03-15-2020, 07:41 AM | #4 |
Private First Class
35
Rep 105
Posts |
If someone finds a solution please let me know. I did go to the dealer and called the BMW genius folks and both were not able to solve it.
The BMW genius guy said there were some compatibility issues with the S20. He expects it will be fixed but has not idea on when. The dealer opened a ticket. A delay in response is expected so I will check back with them later this week. I was just wondering if anyone else out there has a Samsung S20 and had NOT experienced any problems with the digital key? I really like the feature when I'm going to work out, etc. so I don't have to carry the key too. |
Appreciate
0
|
03-15-2020, 07:43 AM | #5 |
Captain
446
Rep 810
Posts |
|
Appreciate
0
|
03-15-2020, 09:12 AM | #6 |
Banned
210
Rep 715
Posts |
Hey, I have a S10+ as well. Dealer setup pin, ect at delivery . But I am getting error message when trying to activate via the app. Can you please tell me what your sequence was to get the digital key activated.
Thanks |
Appreciate
0
|
03-26-2020, 08:12 AM | #7 | |
Private
57
Rep 74
Posts |
Quote:
Based on my challenges with the a key renewal late last year the best path to get support is to start a case with your local BMW service department, they will get the case escalated to the ConnectedDrive team. Just wondering if S20's work. Last edited by ddelX52019G05; 03-26-2020 at 07:23 PM.. Reason: typos |
|
Appreciate
0
|
04-02-2020, 09:14 AM | #8 |
Private First Class
38
Rep 162
Posts |
Hello, as an update the digital key is compatible with the S20. However, I have not managed to pair it with the car since, although it says status 'removed', I believe somewhere on the system it must still showed it as connected to my old device.
|
Appreciate
0
|
04-03-2020, 07:55 AM | #10 |
Private First Class
166
Rep 199
Posts |
My S20+ says 'Removed' and does not work although compatibility checked ok and this is the first attempted use of Digital Key. Dealer wasn't able to help.
|
Appreciate
0
|
04-03-2020, 10:35 AM | #11 | |
Private First Class
38
Rep 162
Posts |
Quote:
I did no2 yesterday but no change yet. By factory reset, I guess it would been the iDrive and not the phone??!! |
|
Appreciate
0
|
04-03-2020, 04:23 PM | #12 |
Enlisted Member
36
Rep 35
Posts |
|
Appreciate
0
|
04-28-2020, 07:53 AM | #14 |
Private First Class
35
Rep 105
Posts |
I have had no luck yet. This is really frustrating since I used the digital key frequently.
If anyone had any luck please post how you did it. I had a Samsung S9 and deleted it first in car but still cannot get S20 to work. |
Appreciate
0
|
04-28-2020, 09:15 AM | #15 |
First Lieutenant
191
Rep 353
Posts |
the S20 isn't supported, I share your frustrations.
|
Appreciate
0
|
04-29-2020, 06:14 AM | #16 |
Private First Class
38
Rep 162
Posts |
So, I had the dealer reset entries on their end, and now I get that Phone is not compatible (however, I also got that message initially on the S9 but it later resolved itself).
Last edited by Skeewiff03; 04-30-2020 at 07:47 AM.. |
Appreciate
0
|
05-06-2020, 06:23 AM | #17 |
Private First Class
35
Rep 105
Posts |
I was able to speak directly to the BMW genius, who like most of us are working remotely. He said the question about Samsung S20 working as a digital key came up that morning on their morning "catch up sessions" and the response was not yet. Their is a compatibility issue with no expected time of resolution. With COVID-19, I suspect it to be delayed even further. He suggested checking in again in about 3-4 months.
|
Appreciate
0
|
05-07-2020, 01:27 PM | #18 | |
Private
57
Rep 74
Posts |
Samsung S20 - all models not yet compatible with the Digital Key Service
Quote:
From the BMW ConnectedDrive Tech support team: “I have learned that there are some issues with the S20 models which are under investigation at BMW and Samsung. Additionally, there is also an issue within the app where it displays the compatibility screen multiple times. This issue is also under investigation. There is not an ETA provided by BMW or Samsung regarding this so I we will just have to wait for the resolution. “ |
|
Appreciate
1
Skeewiff0337.50 |
05-09-2020, 04:01 AM | #19 | |
Private First Class
38
Rep 162
Posts |
Quote:
|
|
Appreciate
0
|
06-15-2020, 05:25 AM | #21 | |
Private First Class
38
Rep 162
Posts |
Any updates on this matter from BMW?
Quote:
|
|
Appreciate
0
|
06-23-2020, 02:01 AM | #22 |
New Member
0
Rep 6
Posts |
Same issue here on the regular Samsung S20. ConnectedDrive app got an update in the last few days, and still no compatibility. Given that the S20 was introduced almost half a year ago, this is pretty disappointing.
Curious if anyone heard any further updates? |
Appreciate
0
|
Post Reply |
Bookmarks |
Thread Tools | Search this Thread |
|
|