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      08-01-2020, 12:30 AM   #1
Jwong
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Question 2 Problems with my G05 - help please!

Hi all; just picked up my new X5 today (pics coming soon).

I've hit two issues I was hoping someone could help me with/point me in the right direction for.

1. Automatic Time & Date not working - when trying to set time and date to auto (a checkbox you click to enable automatic time adjustment for daylight savings) the checkbox won't check. I noticed the local time was also initially incorrect. The checkbox isn't greyed out, simply nothing happens when i click it. Any ideas?

2. GPS location all wrong - the native map in iDrive is getting my car's location all wrong, and isn't able to track my car at all while in map view. According to the iDrive map, I'm literally 20-30KMs away from where the map says I am. Not sure what's happening there. Any ideas?

Thanks all!
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      08-01-2020, 01:34 AM   #2
Caramel
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Your dealer would be in the best position to answer these questions.
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      08-01-2020, 02:44 AM   #3
TK - 421
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Quote:
Originally Posted by Caramel View Post
Your dealer would be in the best position to answer these questions.
Great reply

it sounds like its all pointing to an antenna issue? i take it your not in a built up area? if I'm not mistaken this is all in the fin on the roof.
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      08-01-2020, 07:51 AM   #4
Paladin1
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And of course the default question - have you rebooted iDrive?
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      08-01-2020, 07:57 AM   #5
Caramel
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Seriously, jwong just bought the car. The dealer should make sure it is in perfect working condition, rather than to have jwong spend his weekend on trying to figure out what is wrong.
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      08-01-2020, 08:14 AM   #6
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Originally Posted by Caramel View Post
Seriously, jwong just bought the car. The dealer should make sure it is in perfect working condition, rather than to have jwong spend his weekend on trying to figure out what is wrong.
All true. But he (the dealer) obviously didn't. I'm assuming taking it to the dealer involves at least some inconvenience, although that's certainly the next step if someone doesn't have a solution here. The forum is actually great for that.
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      08-01-2020, 08:33 AM   #7
rmorin1249
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Another dealer fail. Very sad.
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      08-01-2020, 09:12 AM   #8
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Quote:
Originally Posted by Jwong View Post
Hi all; just picked up my new X5 today (pics coming soon).

I've hit two issues I was hoping someone could help me with/point me in the right direction for.

1. Automatic Time & Date not working - when trying to set time and date to auto (a checkbox you click to enable automatic time adjustment for daylight savings) the checkbox won't check. I noticed the local time was also initially incorrect. The checkbox isn't greyed out, simply nothing happens when i click it. Any ideas?

2. GPS location all wrong - the native map in iDrive is getting my car's location all wrong, and isn't able to track my car at all while in map view. According to the iDrive map, I'm literally 20-30KMs away from where the map says I am. Not sure what's happening there. Any ideas?

Thanks all!

As others have said, your dealer should have gone through and set all this stuff up before delivery.

However, in my experience the automatic date/time thing has never worked right. Not in the G05, not in our F15. It works, but every year at the time of the time change for DST, it doesn't change the clock unless you go in there and manually toggle the setting to automatically set the time. But I think you have larger annoying issues at play here.
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      08-01-2020, 10:50 AM   #9
GiGi2019m
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Quote:
Originally Posted by thereef510 View Post
Quote:
Originally Posted by Jwong View Post
Hi all; just picked up my new X5 today (pics coming soon).

I've hit two issues I was hoping someone could help me with/point me in the right direction for.

1. Automatic Time & Date not working - when trying to set time and date to auto (a checkbox you click to enable automatic time adjustment for daylight savings) the checkbox won't check. I noticed the local time was also initially incorrect. The checkbox isn't greyed out, simply nothing happens when i click it. Any ideas?

2. GPS location all wrong - the native map in iDrive is getting my car's location all wrong, and isn't able to track my car at all while in map view. According to the iDrive map, I'm literally 20-30KMs away from where the map says I am. Not sure what's happening there. Any ideas?

Thanks all!

As others have said, your dealer should have gone through and set all this stuff up before delivery.

However, in my experience the automatic date/time thing has never worked right. Not in the G05, not in our F15. It works, but every year at the time of the time change for DST, it doesn't change the clock unless you go in there and manually toggle the setting to automatically set the time. But I think you have larger annoying issues at play here.
This has happened to me after a software update and fixed itself within 24 hours. It can take some time to re-register with the gps signals. Not super normal but may not be an issue. Are you still experiencing this issue ?

PS >> both issues are related to getting that signal and gps updated correctly
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      08-01-2020, 10:01 PM   #10
Jwong
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Thumbs down Thanks! Sadly, no solution yet.

Thanks all. I called the dealer today, no answer yet, will find out.

I’m disappointed that these things weren’t checked beforehand. I expected better service.


Quote:
Originally Posted by GiGi2019m View Post
This has happened to me after a software update and fixed itself within 24 hours. It can take some time to re-register with the gps signals. Not super normal but may not be an issue. Are you still experiencing this issue ?

PS >> both issues are related to getting that signal and gps updated correctly
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      08-01-2020, 10:02 PM   #11
Jwong
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Unhappy Yup.

First thing I did.

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Originally Posted by Paladin1 View Post
And of course the default question - have you rebooted iDrive?
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      08-01-2020, 10:03 PM   #12
Jwong
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Unhappy Thank you!

That’s exactly**** how I feel.

Quote:
Originally Posted by Caramel View Post
Seriously, jwong just bought the car. The dealer should make sure it is in perfect working condition, rather than to have jwong spend his weekend on trying to figure out what is wrong.
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      08-01-2020, 10:05 PM   #13
Jwong
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Yes. We are in a very well built up...

Yup. I live in a big market (5th largest city in North America actually), so don’t think this is the problem. At least, I hope not?


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Originally Posted by TK - 421 View Post
Great reply

it sounds like its all pointing to an antenna issue? i take it your not in a built up area? if I'm not mistaken this is all in the fin on the roof.
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      08-02-2020, 10:36 AM   #14
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who is your dealer ?
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      08-02-2020, 10:57 AM   #15
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Will be interested to hear the resolution....
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      08-02-2020, 09:29 PM   #16
Jwong
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BMW Markham

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who is your dealer ?
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      08-03-2020, 11:04 PM   #17
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I’m glad I didn’t end up buying from them, then! Good luck getting this resolved: I hope it’s just something simple.
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      08-04-2020, 02:08 AM   #18
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From my knowledge, please ask service-support to check your GPS related things, due to:
1. Clock read time from GPS receiver
2. Map use GPS

and you are experienced those 2 issues.
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