09-10-2020, 02:59 PM | #46 |
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So I took my '21 X5 in to service today and they ran the diagnostics. They got a code for the body control module. Service says they need to reprogram it and then test it again. We also noticed that the exhaust was loud on one start, with slight vibration. Could a faulty bcm cause that?
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09-10-2020, 03:42 PM | #47 | |
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09-10-2020, 03:44 PM | #48 |
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Since getting the car back one week ago I've had no issue since. The car runs great and BMW made my first payment for me since they had it the first 3 weeks I purchased it and they put 800 of the first 1000 miles on the car!!!
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09-10-2020, 07:04 PM | #49 |
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if they put 800 miles on the car then you settled way too soon and too low.
ask for another month for the miles they put and ask for a free detail voucher to use down the line or something. i have an m5 comp. turbo blew, dealer had it for 5 weeks. i called bmwfs and they approved 3 months of lease payments and gave me a jaguar rental. cant hurt to over ask on a brand new car.
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09-10-2020, 07:22 PM | #51 |
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WTF??? Yea, 800 miles for service is beyond extreme. I want some major compensation for those 800 miles. That would be hard to put that amount of miles on even if we’re used as a dealer demo for that amount of time.
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09-10-2020, 10:34 PM | #53 | |
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I was just glad to finally have my car back so I didn’t push it. |
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09-11-2020, 06:23 AM | #54 |
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I have to agree with everyone else. 800 miles is crazy...the roadtests are not your miles.
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09-11-2020, 06:49 AM | #55 | |
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BMW will compensate you in either extending your warranty or with a reduced payment. At the very least I would want some free swag from the BMW Lifestyle and parts catalog. |
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10-14-2020, 11:27 PM | #56 | |
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Hoping BMW has been sharing these lessons. I'd rather not have an extra 800 miles, let alone 50 miles, to get this fixed. I barely have 500 miles on my 08/20/2020 build. |
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10-15-2020, 07:33 AM | #58 |
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If I had a brand new car and had to bring it back within 12 hours for a several weeks long repair, I probably wouldn’t accept the car back. I would swap it for a different one.
I know some of you will say, “you can’t do that”. I can assure you, you can and it doesn’t require a lemon law lawsuit. 1) I never make a down payment on a car. I always 100% finance it or lease with $0 down. So I have $0.00 in the car for the first 4-7 weeks. 2) Removing a loan from a credit report is easy, especially a new loan with zero payment history. 3) Inform the finance/bank company the car was returned to the dealer as a lemon. They won’t bother you any more about it after that. 4) Go buy/lease another car, maybe even from the same dealer. Just don’t even allow them to pressure you into discussing the other car. It is over, done, history, not going to accept it back or ever make a payment on it. Trust me on this, they are not going to force you to follow all of the rules of the lemon law. They are also not going to file any lawsuits over the issue. It would cost them $10,000 to $20,000 in legal bills. It simply isn’t worth it. It is a secured asset with likely just a few hundred miles on it. Their losses on the car being titled once are not significant enough to go to war over. I bought a Lexus once and had it for a week. Then a similar scenario as OP happened to me. I never bothered to return to get the Lexus. I just went to buy a Mercedes instead. When Lexus called me, I just told them verbally and in writing that I don’t want that lemon car back. They dropped it and the loan never even appeared on my reports. Lexus Financial deleted the entire deal. Last edited by RocketGoBoom; 10-15-2020 at 07:56 AM.. |
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10-15-2020, 07:51 AM | #59 |
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From experience, when I got my car, it had one of the latches in the boot missing (the one that drops down the seats from boot), it took BMW 3 weeks and 6 days to get a replacement (installed), I still had the car for all this time and was driving it, BMW paid my first months rental, I probably could've got two months out of them but they literally fixed my car the day before I was due to speak to BMW again about another months free rental as the car would have crossed 4 weeks mark and my next rental would have been due.
As others have said, adding 800miles to your car is unacceptable however if you are happy with the outcome then that is all that matters.
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10-15-2020, 07:06 PM | #60 |
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10-16-2020, 09:33 PM | #61 | |
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Just hope this update sticks! Thanks for sharing JJ Aviator. At least I won't be frustrated if I see the light come on again. Last edited by BHCJJS; 10-18-2020 at 02:38 PM.. |
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10-17-2020, 07:29 AM | #62 | |
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All I did in the past was send an email to all of the senior executives in US and Germany. one of their executive assistant called and pretty much asked what I wanted and took care of it. Done and done.... Bought many bmws since.
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10-17-2020, 06:57 PM | #63 |
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Yeah +1 ... it's just asking for lawyers to get involved (which BTW, legal work doesn't cost them shit due to FTEs & retainers which they're more than happy to burn). You could end up costing yourself years of headaches not to mention who knows how much in time.
It's certainly possible the get away with things ... but don't forget that's exactly what's happening. |
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