Vehicle not Receiving OTA Updates

BobsM3Coupe · 11-17-2021, 03:20 PM

I've had my 2021 X5MC a year now. In that time, my car has yet to receive a iDrive S/W update. It's been at 11/2020.36 since delivery.
A month after I got the car, it did receive and install a Navigation Map update from 2020-3 to 2020-4 for the CA, HI, NV region.

A couple days ago I noticed when I checked for a mapping update, it stated that a New Initialization was Required. I just called BMW assist and he said my car has to receive the iDrive S/W update before it can accept the mapping S/W update.

So today I called BMW Genius for some help. After they had me start the engine and make sure my vehicle had a clear sightline outside to try and have the iDrive search for an update. After a few minutes, like many times when I've tried before, it stated that my vehicle has the most current update. But according to the Genius, he said my vehicle should have received at least two iDrive S/W updates.

He stated that I will have to have the dealer diagnose it. I bring it in next week for it's first annual service. I can imagine how that will go.

I feel that when I brought my car in for the 1,200 mile service earlier this year, that somehow the tech turned off OTA updates. Is that even possible? Who knows.

Anyone else have a similar problem? If so, did they find a cure.

denaliman · 11-18-2021, 06:22 AM

I've had my 2021 X6MC since December 2020 and never had an OTA update or been notified via app or car that one is available. I am on the same SW as you, which was updated from the previous (factory installed) by dealer when I took delivery.

BobsM3Coupe · 11-18-2021, 01:09 PM

Quote:

Originally Posted by denaliman

I've had my 2021 X6MC since December 2020 and never had an OTA update or been notified via app or car that one is available. I am on the same SW as you, which was updated from the previous (factory installed) by dealer when I took delivery.

Same here. When the tech was doing the PDI on my car after it came off the truck, he said it required a S/W update and a stop sale update that was common in 11/2020.
Maybe our cars actually have the latest updates??

walkday · 11-19-2021, 10:17 AM

Same here though I have a more (but not most) recent version. What concerns me is that the latest OTA includes safety fixes to front collision avoidance, which I am eager to get.

kjx · 11-19-2021, 08:50 PM

I received the March update but only after I checked for it inside the car. I understand there's supposed to be a newer update (November 2021?), but the car doesn't find it. And the phone app is useless since it can supposedly download the update but I've never see that work either.

jad03060 · 11-21-2021, 06:43 PM

BMW parcels out update notices on their own schedule...it's not like a windows or iPhone update where everyone can get it after the same date...it took about 2-months after the first people were getting the last one (in my case, 03/2021) before it showed up on mine for me to install.

11-17-2021, 03:20 PM	#1
BobsM3Coupe Brigadier General 1447 Rep 3,919 Posts Drives: X5MC Join Date: Nov 2009 Location: California iTrader: (4)	Vehicle not Receiving OTA Updates I've had my 2021 X5MC a year now. In that time, my car has yet to receive a iDrive S/W update. It's been at 11/2020.36 since delivery. A month after I got the car, it did receive and install a Navigation Map update from 2020-3 to 2020-4 for the CA, HI, NV region. A couple days ago I noticed when I checked for a mapping update, it stated that a New Initialization was Required. I just called BMW assist and he said my car has to receive the iDrive S/W update before it can accept the mapping S/W update. So today I called BMW Genius for some help. After they had me start the engine and make sure my vehicle had a clear sightline outside to try and have the iDrive search for an update. After a few minutes, like many times when I've tried before, it stated that my vehicle has the most current update. But according to the Genius, he said my vehicle should have received at least two iDrive S/W updates. He stated that I will have to have the dealer diagnose it. I bring it in next week for it's first annual service. I can imagine how that will go. I feel that when I brought my car in for the 1,200 mile service earlier this year, that somehow the tech turned off OTA updates. Is that even possible? Who knows. Anyone else have a similar problem? If so, did they find a cure.
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11-18-2021, 06:22 AM	#2
denaliman Major 470 Rep 1,292 Posts Drives: 2021 BMW X6M Competition Join Date: Oct 2012 Location: Ontario, Canada iTrader: (0) Garage List 2013 X6M [0.00]	I've had my 2021 X6MC since December 2020 and never had an OTA update or been notified via app or car that one is available. I am on the same SW as you, which was updated from the previous (factory installed) by dealer when I took delivery. __________________ _____________________________________ 2021 X6M Competition, 2021 Audi SQ5 Technik, 2013 Audi S4
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11-19-2021, 10:17 AM	#4
walkday Private First Class 98 Rep 172 Posts Drives: BMW X5 xDrive45e Join Date: Jul 2021 Location: United States iTrader: (0)	Same here though I have a more (but not most) recent version. What concerns me is that the latest OTA includes safety fixes to front collision avoidance, which I am eager to get.
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11-19-2021, 08:50 PM	#5
kjx ///M ♥ Recycled Dinosaurs 3190 Rep 1,774 Posts Drives: BMW M4, BMW X5 45e Join Date: Jul 2021 Location: Seattle, WA iTrader: (0) Garage List 2022 BMW M4 Competi ... [0.00] 2021 BMW X5 45e [0.00]	I received the March update but only after I checked for it inside the car. I understand there's supposed to be a newer update (November 2021?), but the car doesn't find it. And the phone app is useless since it can supposedly download the update but I've never see that work either. __________________ 2022 BMW ///M4 Comp M xDrive (Enzian, Kyalami - insta \| youtube \| bp featured: Delivery + 963M + 2x Enzian!) \| 2021 BMW X5 45e (Carbon Black Metallic, Ivory White) BMW CCA LIFETIME MEMBER \| Past cars: 2016 BMW 435i Gran Coupe (Carbon Black Metallic, Oyster White - Euro-delivery)
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11-21-2021, 06:43 PM	#6
jad03060 Major General 3153 Rep 6,789 Posts Drives: X5 45e Join Date: Aug 2018 Location: NH iTrader: (0)	BMW parcels out update notices on their own schedule...it's not like a windows or iPhone update where everyone can get it after the same date...it took about 2-months after the first people were getting the last one (in my case, 03/2021) before it showed up on mine for me to install.
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