08-23-2019, 01:42 PM | #23 | |
Major General
17964
Rep 5,484
Posts
Drives: 23 X7 40i; 23 M3; 24 cooper s
Join Date: Aug 2019
Location: IL
|
Quote:
Yup matched the number, and they're actively trying to get me in for a September delivery. Which is great, but what I appreciate even more is that they're being up front with me and saying because it's got individual options delivery may spill into October. No BS games means I'm a very happy and pleasant customer They've also committed to getting me a production # today. |
|
Appreciate
1
TurtleBoy13218.50 |
08-23-2019, 01:45 PM | #24 | |
Lieutenant Colonel
1053
Rep 1,952
Posts |
Quote:
|
|
Appreciate
1
wtwo317963.50 |
08-24-2019, 04:01 PM | #25 |
Major General
17964
Rep 5,484
Posts
Drives: 23 X7 40i; 23 M3; 24 cooper s
Join Date: Aug 2019
Location: IL
|
The ongoing drama with the original dealer continues and at this point it's just funny.
So I sent a very clearly worded email to the dealership yesterday morning requesting a refund of my deposit. The manager calls me to ask me about it and tries explaining how getting an allocation takes time because it's an individual color etc etc (some more bs) and says if I can hold on a little they'll get me a production #. I tell him I've already held on for 2 weeks and I just want my deposit refunded. He rudely answers, "well I'll have to see what I can do about that" and hangs up. Later that day rather than letting me know that they've refunded the deposit, the CA emails me a production #. I reply that i thought my email was clear in that my decision to get my deposit back is final. I tell him to issue the refund or I'll be disputing the charge with my credit card company. As of now I have heard nothing back. At this point I don't want to try contacting them about it, I feel like I've done all I need to do on my end, so I'll be disputing the charge with my credit card company. |
Appreciate
0
|
08-24-2019, 04:23 PM | #26 |
Lieutenant
186
Rep 506
Posts |
You are leaving your CA thinking that he had satisfied your request for a production number even though that isn't what you asked for. You should get back to the CA and manager to say you didn't ask for a production number you canceled the order.
As is, the dealer can say to the credit card company that he satisfied his end of the bargain, after all, you did get a production number. Disputing the charge doesn't relieve you of anything you agreed to. You just have to push on the dealer to chargeback your deposit to the credit card company. In the end, I'm sure you will get your deposit back but it may be a time-consuming hassle. |
Appreciate
0
|
08-24-2019, 05:40 PM | #27 | |
Major General
17964
Rep 5,484
Posts
Drives: 23 X7 40i; 23 M3; 24 cooper s
Join Date: Aug 2019
Location: IL
|
Quote:
I've just sent another text to the CA so let's see. If they do argue against the credit card dispute I've got a paper trail as evidence but hopefully it doesn't come to that. |
|
Appreciate
0
|
08-24-2019, 05:43 PM | #28 | |
General
13219
Rep 19,698
Posts |
Quote:
|
|
Appreciate
0
|
08-24-2019, 06:35 PM | #29 | |
Major General
17964
Rep 5,484
Posts
Drives: 23 X7 40i; 23 M3; 24 cooper s
Join Date: Aug 2019
Location: IL
|
Quote:
So I talked to the CA just now and finally got my deposit refunded. He was BSing till the very end. Said these things take a long time and you just lost your patience. So I let him know the other dealership got me a production # within 2 hours. He responds with, "well our guy who handles the individual allocations was on vacation". LOL I can't make this stuff up. |
|
Appreciate
0
|
08-24-2019, 07:26 PM | #31 |
Major General
17964
Rep 5,484
Posts
Drives: 23 X7 40i; 23 M3; 24 cooper s
Join Date: Aug 2019
Location: IL
|
Thanks, and thanks to everyone here for your input. Still in shock with how ridiculous this entire process has been, but I'm so glad to finally be done with this dealership. Now just looking forward to getting delivery of my car with the new dealer.
|
Appreciate
0
|
08-24-2019, 08:18 PM | #32 | |
General
13219
Rep 19,698
Posts |
Quote:
|
|
Appreciate
1
wtwo317963.50 |
Post Reply |
Bookmarks |
|
|