expected to wait only 1 week, now running on 3 weeks

Mangelo · 10-25-2005, 03:24 AM

Hello everyone, first post here. So yea, title pretty much explains it. It was at the preparation center for like 2 1/2 weeks and the guy at the dealership keeps telling me it'll come this day, but when i email him, he tells me there's a delay (informing me he's puzzled about the situation himself). This has been very inconvenient on my part since I have been needing a car the past month. The reason I decided to get a car that has already docked is that I couldnt wait the 6-8 weeks to order a car with my specific options. But now I have been waiting 3 weeks with a car that has a couple options I didnt really want. My sister told me that Honda gave her a rental car until their new car arrived, does anyone know if BMW offers such service? Please share any stories you may have with experiencing bad service and what they did to calm you down

. Thanks in advance!!

rs1985 · 10-25-2005, 04:51 AM

i feel for you

saalim · 10-25-2005, 11:25 AM

Quote:

Originally Posted by Mangelo

Hello everyone, first post here. So yea, title pretty much explains it. It was at the preparation center for like 2 1/2 weeks and the guy at the dealership keeps telling me it'll come this day, but when i email him, he tells me there's a delay (informing me he's puzzled about the situation himself). This has been very inconvenient on my part since I have been needing a car the past month. The reason I decided to get a car that has already docked is that I couldnt wait the 6-8 weeks to order a car with my specific options. But now I have been waiting 3 weeks with a car that has a couple options I didnt really want. My sister told me that Honda gave her a rental car until their new car arrived, does anyone know if BMW offers such service? Please share any stories you may have with experiencing bad service and what they did to calm you down

. Thanks in advance!!

I can feel your pain man. I was in your same situation till yesterday. My bimmer spent 3 weeks at the VPC and the dealer has to clue as to why it took such a long time. After the 1st week at the VPC, I used to call him almost everyday.....and he told me that it was not in his control and that I will have to wait it out.

Reached VPC : 10-1-2005
Reached Dealer: 10-22-2005
Reached Me : 10-24-2005

I dont think they are under any obligation to provide you with a rental......but it doesnt hurt to ask.

chrissal1 · 10-25-2005, 11:30 AM

If the car is stuck at the VPC due to damage, they are obligated to tell you on delivery...Hopefully it's just a software issue...good luck and welcome

dmooreco · 10-25-2005, 12:07 PM

Looks like they are only obligated to tell you if it is >3% of the cars total value.

http://www.offworld.com/e46/images.html

http://www.autospies.com/article/ind...4&categoryId=1

magmd · 10-25-2005, 12:12 PM

Yep...likely the car sustained some damage or glitch since leaving the production plant that was now picked up at the VPC. And you are right...they are not completely obligated to tell you about the problem unless it is greater than that percentage value of the vehicle. I feel for you man! Having to wait now for a car without the exact specs is no fun....but you are still ahead..3-4 weeks vs 10 weeks ordering. Good luck.

Mangelo · 10-25-2005, 12:46 PM

Thanks everyone, this is helping me keep cool. I just hate how he doesnt update me himself, which makes me take the initiative. "service of excellence" my @$$

fdc · 10-25-2005, 12:50 PM

My e90 spent 2 days at the VPC. I strongly recomend you to ask
if the car was damaged ....

fdc

Mangelo · 10-25-2005, 01:10 PM

BTW, if there is reported damage, can I do something about it? Or am I going to be stuck with a car that already sustained >3% damage before I even had my hands on it?

I certainly will ask if there was damage, but what will my response be if he tells me there was?

BMW Lawman · 10-25-2005, 08:41 PM

I would only guess that many cars sustain some form of damage during the production and shipping process. As long as they fix it or replace it to new condition, I think you are stuck with the car.

Mangelo · 10-25-2005, 08:52 PM

Do you guys know if I am still able to get another car? Or am I obligated to stick with this car? I was thinkin of asking what they have available in the lot and just choosing one of those if I like them.

CALIF65GM · 10-25-2005, 11:33 PM

Quote:

Originally Posted by Mangelo

Do you guys know if I am still able to get another car? Or am I obligated to stick with this car? I was thinkin of asking what they have available in the lot and just choosing one of those if I like them.

Have you paid for the car yet? Hopefully not then you can walk away from the deal.

magmd · 10-26-2005, 01:26 AM

Agreed...if you have not paid for the car, you can back out. Any deposit should be refundable.

If they report damage to you, that is, it sustained a substantial amount of repairs requiring reporting...you should have the option to get a different vehicle.

If the dealer is good...you can always pick something on the lot and take that NOW...they can then sell the other one once it arrives. Remember....YOU DID NOT order this vehicle..it was already on the way. You just agreed to take it, because it was close to delivery. So...you should be able to decide on a different one, if they can't get it to you as they previously discussed.

If they do not allow you to do this...and you have not paid for the car...I would be very wary of their practices. You may want to go check out what a competing dealer has "on the lot"...may give you some leverage and an out..... if you need it.

Good luck!!

Broken1 · 10-26-2005, 03:55 AM

I wouldn't want a car that has sustained damage before you even recieved it :/

Call them and take a car off the lot today... :-) then at least you'll be rolling before the end of the week!

Mangelo · 10-26-2005, 07:27 AM

I contacted the dealer, and the guy helping me told me I can still get a different car if i wanted to. Haha I was asking if they had a 330i available in arctic and grey!!

Mangelo · 10-27-2005, 04:59 PM

GREAT NEWS EVERYONE!! IT HAS BEGUN!!

Reached VPC : 10-7-2005
Reached Dealer: 10-2?-2005
Reached Me : 10-28-2005

What I'm upset about is I made the phone call to find out. I was calling to see if they had a 330i available but then he responds "your car is here" and told me I can pick it up tomorrow at noon

Mark · 10-27-2005, 05:01 PM

Quote:

Originally Posted by Mangelo

GREAT NEWS EVERYONE!! IT HAS BEGUN!!

Reached VPC : 10-7-2005
Reached Dealer: 10-2?-2005
Reached Me : 10-28-2005

What I'm upset about is I made the phone call to find out. I was calling to see if they had a 330i available but then he responds "your car is here" and told me I can pick it up tomorrow at noon

awesome ! all negative thoughts will blur away because ure getting an e90 tommorow.. woohoo. good luck sleeping tonight tho, its going to be tough !

Mangelo · 10-27-2005, 05:06 PM

Quote:

Originally Posted by MarkE90M3

awesome ! all negative thoughts will blur away because ure getting an e90 tommorow.. woohoo. good luck sleeping tonight tho, its going to be tough !

I'll probably play games all night so that time will pass by

SCA · 10-27-2005, 05:12 PM

Quote:

Originally Posted by Mangelo

BTW, if there is reported damage, can I do something about it?

You can request that your dealer look for a VPC Damage Disclosure on the DCS (BMW Computer Network). They know how to do it, but may play stupid. My former E46 330Ci had one. Small scratch on the front bumper cover. BMW NA will also disclose the severity of the damage.

10-25-2005, 03:24 AM	#1
Mangelo Enlisted Member 4 Rep 31 Posts Drives: Arctic E90 325i Join Date: Oct 2005 Location: Bay Area, CA iTrader: (0)	expected to wait only 1 week, now running on 3 weeks Hello everyone, first post here. So yea, title pretty much explains it. It was at the preparation center for like 2 1/2 weeks and the guy at the dealership keeps telling me it'll come this day, but when i email him, he tells me there's a delay (informing me he's puzzled about the situation himself). This has been very inconvenient on my part since I have been needing a car the past month. The reason I decided to get a car that has already docked is that I couldnt wait the 6-8 weeks to order a car with my specific options. But now I have been waiting 3 weeks with a car that has a couple options I didnt really want. My sister told me that Honda gave her a rental car until their new car arrived, does anyone know if BMW offers such service? Please share any stories you may have with experiencing bad service and what they did to calm you down . Thanks in advance!!
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10-25-2005, 04:51 AM	#2
rs1985 First Lieutenant 55 Rep 303 Posts Drives: BMW325i MB ML500 Join Date: Sep 2005 Location: Vancouver Canada iTrader: (0) Garage List 2006 325i [0.00] 2006 325i [0.00]	i feel for you __________________ Canada's Game!! Vancouver's Canucks!!
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10-25-2005, 11:30 AM	#4
chrissal1 Second Lieutenant 24 Rep 263 Posts Drives: 340i Join Date: Jun 2005 Location: Austin, TX iTrader: (0)	If the car is stuck at the VPC due to damage, they are obligated to tell you on delivery...Hopefully it's just a software issue...good luck and welcome
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10-25-2005, 12:07 PM	#5
dmooreco Private 3 Rep 62 Posts Drives: X3 Join Date: Sep 2005 Location: CO iTrader: (0)	Looks like they are only obligated to tell you if it is >3% of the cars total value. http://www.offworld.com/e46/images.html http://www.autospies.com/article/ind...4&categoryId=1 __________________ 2009 335i xDrive/Le Mans Blue/M-Sport/Prem/Nav/HD/Sat/Alum
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10-25-2005, 12:12 PM	#6
magmd Major General 160 Rep 5,271 Posts Drives: '06 330i Join Date: Aug 2005 Location: Torrance, CA iTrader: (13) Garage List 2006 330i [0.00]	Yep...likely the car sustained some damage or glitch since leaving the production plant that was now picked up at the VPC. And you are right...they are not completely obligated to tell you about the problem unless it is greater than that percentage value of the vehicle. I feel for you man! Having to wait now for a car without the exact specs is no fun....but you are still ahead..3-4 weeks vs 10 weeks ordering. Good luck. __________________ 2006 330i \| Black Sapphire Metallic \| Step Auto \| Navi with iDr \| Sports Pkg \|OEM Rear Spoiler \| 3M CS35 Tint \| H&R Sport Springs \| Koni Yellows \| Advan RS Racing Hypersilver: 19x9 et22 19x10 et20
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10-25-2005, 12:46 PM	#7
Mangelo Enlisted Member 4 Rep 31 Posts Drives: Arctic E90 325i Join Date: Oct 2005 Location: Bay Area, CA iTrader: (0)	Thanks everyone, this is helping me keep cool. I just hate how he doesnt update me himself, which makes me take the initiative. "service of excellence" my @$$
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10-25-2005, 12:50 PM	#8
fdc Second Lieutenant 21 Rep 217 Posts Drives: E90 325xi Join Date: Sep 2005 Location: Chicago iTrader: (0)	My e90 spent 2 days at the VPC. I strongly recomend you to ask if the car was damaged .... fdc __________________ 325xi, leather. Departure: Bremerhaven Sept 28, 2005 Vessel: Franconia K-line (http://www.kline.com/PCC-RoRo/schedu...ticshuttle.asp) Arrived at the Port of Charleston at 04:40 on Oct. 10, 2005 Arrived At VPC: 10/11/05 Left the VPC: 10/14/05 3:40pm Arrived at the Dealer: 10/15/05 3:00pm Delivery: 10/18/05 10:00 am
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10-25-2005, 01:10 PM	#9
Mangelo Enlisted Member 4 Rep 31 Posts Drives: Arctic E90 325i Join Date: Oct 2005 Location: Bay Area, CA iTrader: (0)	BTW, if there is reported damage, can I do something about it? Or am I going to be stuck with a car that already sustained >3% damage before I even had my hands on it? I certainly will ask if there was damage, but what will my response be if he tells me there was?
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10-25-2005, 08:41 PM	#10
BMW Lawman Supreme Commander of Allied Forces 24 Rep 283 Posts Drives: 2012 335i Sport Join Date: Aug 2005 Location: Oregon iTrader: (0) Garage List 2012 BMW 335i F30 [0.00]	I would only guess that many cars sustain some form of damage during the production and shipping process. As long as they fix it or replace it to new condition, I think you are stuck with the car. __________________
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10-25-2005, 08:52 PM	#11
Mangelo Enlisted Member 4 Rep 31 Posts Drives: Arctic E90 325i Join Date: Oct 2005 Location: Bay Area, CA iTrader: (0)	Can I switch cars? Do you guys know if I am still able to get another car? Or am I obligated to stick with this car? I was thinkin of asking what they have available in the lot and just choosing one of those if I like them.
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10-26-2005, 01:26 AM	#13
magmd Major General 160 Rep 5,271 Posts Drives: '06 330i Join Date: Aug 2005 Location: Torrance, CA iTrader: (13) Garage List 2006 330i [0.00]	Agreed...if you have not paid for the car, you can back out. Any deposit should be refundable. If they report damage to you, that is, it sustained a substantial amount of repairs requiring reporting...you should have the option to get a different vehicle. If the dealer is good...you can always pick something on the lot and take that NOW...they can then sell the other one once it arrives. Remember....YOU DID NOT order this vehicle..it was already on the way. You just agreed to take it, because it was close to delivery. So...you should be able to decide on a different one, if they can't get it to you as they previously discussed. If they do not allow you to do this...and you have not paid for the car...I would be very wary of their practices. You may want to go check out what a competing dealer has "on the lot"...may give you some leverage and an out..... if you need it. Good luck!! __________________ 2006 330i \| Black Sapphire Metallic \| Step Auto \| Navi with iDr \| Sports Pkg \|OEM Rear Spoiler \| 3M CS35 Tint \| H&R Sport Springs \| Koni Yellows \| Advan RS Racing Hypersilver: 19x9 et22 19x10 et20
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10-26-2005, 03:55 AM	#14
Broken1 Addict 203 Rep 2,074 Posts Drives: 2024 X5 40i M-Sport Join Date: May 2005 Location: Ontario iTrader: (0)	I wouldn't want a car that has sustained damage before you even recieved it :/ Call them and take a car off the lot today... :-) then at least you'll be rolling before the end of the week!
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10-26-2005, 07:27 AM	#15
Mangelo Enlisted Member 4 Rep 31 Posts Drives: Arctic E90 325i Join Date: Oct 2005 Location: Bay Area, CA iTrader: (0)	I contacted the dealer, and the guy helping me told me I can still get a different car if i wanted to. Haha I was asking if they had a 330i available in arctic and grey!!
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10-27-2005, 04:59 PM	#16
Mangelo Enlisted Member 4 Rep 31 Posts Drives: Arctic E90 325i Join Date: Oct 2005 Location: Bay Area, CA iTrader: (0)	IT IS TIME!!!! GREAT NEWS EVERYONE!! IT HAS BEGUN!! Reached VPC : 10-7-2005 Reached Dealer: 10-2?-2005 Reached Me : 10-28-2005 What I'm upset about is I made the phone call to find out. I was calling to see if they had a 330i available but then he responds "your car is here" and told me I can pick it up tomorrow at noon
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