I should have listened to my wife!

natahoa · 06-21-2019, 05:53 PM

Quote:

Originally Posted by Marty in Bgm

https://youtu.be/HYODuZAZO0E

Lmao ... you had posted that before and I watched it and lmao then too.

TurtleBoy · 06-21-2019, 06:16 PM

Quote:

Originally Posted by Marty in Bgm

Thanks TurtleBoy! Where did you find that battery info? I don't see it portrayed that way in the manual pdf or the on line manual I have.

It is from the training docs. There is a thread somewhere with them but if you can’t find them let me know and I will post them.

maczrool · 06-21-2019, 06:20 PM

Quote:

Originally Posted by TurtleBoy

It is from the training docs. There is a thread somewhere with them but if you can’t find them let me know and I will post them.

I believe all the training docs are in the stickies.

Marty in NY · 06-21-2019, 07:29 PM

Quote:

Originally Posted by TurtleBoy

It is from the training docs. There is a thread somewhere with them but if you can’t find them let me know and I will post them.

Ah ha, the training docs, yep, got them, forgot to look at them

TurtleBoy · 06-24-2019, 07:40 PM

No real progress since my last update. They did install the new TCU but the backup battery that needs to be replaced along with it wasn't shipped last week and it didn't show up today either. They are hoping it comes in tomorrow but so far no confirmation that it was shipped or even available.

Yesterday I planned out Vacation 2.0 and made all of the reservations. I told them I will need to car by next Tuesday so hopefully all is working. If it is in the same state, and everyone still agrees it is not a safety issue, I will just take it on vacation and return it back to the dealer when we get home.

TurtleBoy · 06-26-2019, 01:06 PM

Update - They finished the TCU install yesterday afternoon and reprogrammed everything. After doing so, nothing worked (as was suspected). After letting the BMW engineer know, they tested awhile later and the emergency call went through and the apps are back. The service director doesn't know why it started working and is trying to find out what was done.

It looks like I'm back to at least where things were when this whole saga started. Currently the WiFi HotSPot is not working and they are working with BMW to try and track that down.

I have asked him to make sure the calls using iDrive to Concierge, Roadside Assistance, etc. are working as well as being able to log into my ConnectedDrive from iDrive.

If all that works then we are going to test remote commands such as locking, 3D view, and starting. If everything above works then I will head on down and pick it up.

natahoa · 06-26-2019, 01:14 PM

Do you know which iDrive version you have in your car now?

TurtleBoy · 06-26-2019, 01:19 PM

Quote:

Originally Posted by natahoa

Do you know which iDrive version you have in your car now?

I assume I'm still at .48, I don't think they update iDrive.

Hogan · 06-26-2019, 06:13 PM

Please don't cancel the trip to Bah Hahbah!

TurtleBoy · 06-26-2019, 06:15 PM

Quote:

Originally Posted by Hogan

Please don't cancel the trip to Bah Hahbah!

No, we are taking off next week, will hit Canada first, then Maine and wind up with a few weeks in PA.

TurtleBoy · 06-28-2019, 06:42 PM

After a week and a half in the shop it is back and all is working, even the WiFi. As of this morning they were able to get it back to how it was before this whole thing started, no WiFi HotSpot and no ability to call BMW Assist.

I was ready to just call it good with that but BMW/ConnectedDrive did something late morning and things started working. All remote services are working and I even have the WiFi HotSpot working.

Looks like the X5 is ready to go on vacation.

PS. My wife said that we will have to keep her laptop bag in the back seat in case she wants to use the WiFi while we are driving.

Ilyam5 · 06-28-2019, 07:52 PM

Nice to hear. You would love the car on that long drive.

Do you know what exactly they did at connected drive? Any description in your service papers?

TurtleBoy · 06-28-2019, 07:57 PM

Quote:

Originally Posted by Ilyam5

Nice to hear. You would love the car on that long drive.

Do you know what exactly they did at connected drive? Any description in your service papers?

Thanks, I'm looking forward to it. No unfortunately they did not pass what was done along to my dealer. The service director said it is really frustrating working with them because they do not share any information as to what was done. The warranty work they have listed on my papers was for replacing the TCU but that didn't fix the problem.

TurtleBoy · 06-29-2019, 07:56 AM

Quote:

Originally Posted by Smithcinema

I know you have been commenting on my connected drive post well welcome to my world lol at first I just could not use connected drive app ,after days on the phone now it's 100 times worse, they reset my esa with a new email,name and address now entire car has no connection like you , these people have no clue what they are doing , sos everything is out bmw genius made me a appointment to update my software,

In case it helps your dealer, my TSARA case is #63504. Perhaps they/BMW can look at was ultimately done to get my services back.

Smithcinema · 07-02-2019, 01:50 PM

Quote:

Originally Posted by TurtleBoy

Quote:

Originally Posted by Smithcinema

I know you have been commenting on my connected drive post well welcome to my world lol at first I just could not use connected drive app ,after days on the phone now it's 100 times worse, they reset my esa with a new email,name and address now entire car has no connection like you , these people have no clue what they are doing , sos everything is out bmw genius made me a appointment to update my software,

In case it helps your dealer, my TSARA case is #63504. Perhaps they/BMW can look at was ultimately done to get my services back.

Quote:

Originally Posted by TurtleBoy

Quote:

Originally Posted by Smithcinema

I know you have been commenting on my connected drive post well welcome to my world lol at first I just could not use connected drive app ,after days on the phone now it's 100 times worse, they reset my esa with a new email,name and address now entire car has no connection like you , these people have no clue what they are doing , sos everything is out bmw genius made me a appointment to update my software,

In case it helps your dealer, my TSARA case is #63504. Perhaps they/BMW can look at was ultimately done to get my services back.

Thank you just sent the dealer that information they still have no clue how to fix it so I told them to look into this

Smithcinema · 07-02-2019, 01:51 PM

Quote:

Originally Posted by Smithcinema

Quote:

Originally Posted by TurtleBoy

Quote:

Originally Posted by Smithcinema

I know you have been commenting on my connected drive post well welcome to my world lol at first I just could not use connected drive app ,after days on the phone now it's 100 times worse, they reset my esa with a new email,name and address now entire car has no connection like you , these people have no clue what they are doing , sos everything is out bmw genius made me a appointment to update my software,

In case it helps your dealer, my TSARA case is #63504. Perhaps they/BMW can look at was ultimately done to get my services back.

Quote:

Originally Posted by TurtleBoy

Quote:

Originally Posted by Smithcinema

I know you have been commenting on my connected drive post well welcome to my world lol at first I just could not use connected drive app ,after days on the phone now it's 100 times worse, they reset my esa with a new email,name and address now entire car has no connection like you , these people have no clue what they are doing , sos everything is out bmw genius made me a appointment to update my software,

In case it helps your dealer, my TSARA case is #63504. Perhaps they/BMW can look at was ultimately done to get my services back.

Thank you just sent the dealer that information they still have no clue how to fix it so I told them to look into this

Quote:

Originally Posted by TurtleBoy

Quote:

Originally Posted by Smithcinema

I know you have been commenting on my connected drive post well welcome to my world lol at first I just could not use connected drive app ,after days on the phone now it's 100 times worse, they reset my esa with a new email,name and address now entire car has no connection like you , these people have no clue what they are doing , sos everything is out bmw genius made me a appointment to update my software,

In case it helps your dealer, my TSARA case is #63504. Perhaps they/BMW can look at was ultimately done to get my services back.

This is a real problem if bmw can't fix this who the hell would buy one a few years old used ???? Residual values on this x5 will tank

06-24-2019, 07:40 PM	#49
TurtleBoy General 13247 Rep 19,755 Posts Drives: 2019 X5 40i,2021 M340i Join Date: Jan 2019 Location: Colorado iTrader: (0)	No real progress since my last update. They did install the new TCU but the backup battery that needs to be replaced along with it wasn't shipped last week and it didn't show up today either. They are hoping it comes in tomorrow but so far no confirmation that it was shipped or even available. Yesterday I planned out Vacation 2.0 and made all of the reservations. I told them I will need to car by next Tuesday so hopefully all is working. If it is in the same state, and everyone still agrees it is not a safety issue, I will just take it on vacation and return it back to the dealer when we get home.
	Appreciate 0 Quote

06-26-2019, 01:06 PM	#50
TurtleBoy General 13247 Rep 19,755 Posts Drives: 2019 X5 40i,2021 M340i Join Date: Jan 2019 Location: Colorado iTrader: (0)	Update - They finished the TCU install yesterday afternoon and reprogrammed everything. After doing so, nothing worked (as was suspected). After letting the BMW engineer know, they tested awhile later and the emergency call went through and the apps are back. The service director doesn't know why it started working and is trying to find out what was done. It looks like I'm back to at least where things were when this whole saga started. Currently the WiFi HotSPot is not working and they are working with BMW to try and track that down. I have asked him to make sure the calls using iDrive to Concierge, Roadside Assistance, etc. are working as well as being able to log into my ConnectedDrive from iDrive. If all that works then we are going to test remote commands such as locking, 3D view, and starting. If everything above works then I will head on down and pick it up.
	Appreciate 0 Quote

06-26-2019, 01:14 PM	#51
natahoa Retired soccer mom 252 Rep 937 Posts Drives: x5 40i 2019 Join Date: May 2019 Location: Rural Eastern MD (Eastern Shore/Delmarva) iTrader: (0) Garage List 1998 Jeep Cherokee ... [0.00] 2011 Toyota Highlander [0.00] 1998 Plymouth voyager [0.00] 2019 X5 40i [0.00]	Do you know which iDrive version you have in your car now?
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06-26-2019, 06:13 PM	#53
Hogan Private 15 Rep 61 Posts Drives: G05 Msport and F30 Msport Join Date: Apr 2014 Location: Tierra Verde, FL iTrader: (1)	Please don't cancel the trip to Bah Hahbah!
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06-28-2019, 06:42 PM	#55
TurtleBoy General 13247 Rep 19,755 Posts Drives: 2019 X5 40i,2021 M340i Join Date: Jan 2019 Location: Colorado iTrader: (0)	Back where it belongs After a week and a half in the shop it is back and all is working, even the WiFi. As of this morning they were able to get it back to how it was before this whole thing started, no WiFi HotSpot and no ability to call BMW Assist. I was ready to just call it good with that but BMW/ConnectedDrive did something late morning and things started working. All remote services are working and I even have the WiFi HotSpot working. Looks like the X5 is ready to go on vacation. PS. My wife said that we will have to keep her laptop bag in the back seat in case she wants to use the WiFi while we are driving. Attached Images
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06-28-2019, 07:52 PM	#56
Ilyam5 Major 895 Rep 1,075 Posts Drives: 06 M3 Join Date: Jul 2007 Location: ma iTrader: (0)	Nice to hear. You would love the car on that long drive. Do you know what exactly they did at connected drive? Any description in your service papers?
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