Who is going to fix it?

bmaxplus · 06-01-2021, 08:35 PM

Bought new X5. Noticed vibration starting from 35 mph and up. Dealer replaced drive shaft. Got my car back in two weeks with replaced drive shaft. Still a steering wheel vibration at any speed now. Back to the dealer who sold and replaced a drive shaft; they said it is normal. Took it to other (bigger) dealership, they found the issue with tires, flat spots, but could not fix it since it is not the place I bought it from (I guess tires are not covered by warranty). Came back to my dealership with all the paperwork and documented issue, they said you car is fine and that dealership is mistaking and you are (me) too sensitive; service manager said not gonna do anything. Not sure what to do next. It is vibrating and for $70k should not be there. Recorded conversation with service manager, but probably can not attach here.

IFlyX5 · 06-29-2021, 10:37 PM

I would contact BMW Customer Relations and ask them to get involved.

jose87 · 01-30-2022, 04:02 PM

Hi , I have the same issue. I just bought the new 2022 bmw x 5 . 22” wheels .I notice minor vibration at 35-40 mph. Did you fix your issue ?. Thanks

06-01-2021, 08:35 PM	#1
bmaxplus New Member 3 Rep 6 Posts Drives: bmw x5 Join Date: Feb 2021 Location: NY iTrader: (0)	Who is going to fix it? Bought new X5. Noticed vibration starting from 35 mph and up. Dealer replaced drive shaft. Got my car back in two weeks with replaced drive shaft. Still a steering wheel vibration at any speed now. Back to the dealer who sold and replaced a drive shaft; they said it is normal. Took it to other (bigger) dealership, they found the issue with tires, flat spots, but could not fix it since it is not the place I bought it from (I guess tires are not covered by warranty). Came back to my dealership with all the paperwork and documented issue, they said you car is fine and that dealership is mistaking and you are (me) too sensitive; service manager said not gonna do anything. Not sure what to do next. It is vibrating and for $70k should not be there. Recorded conversation with service manager, but probably can not attach here.
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06-29-2021, 10:37 PM	#2
IFlyX5 First Lieutenant 237 Rep 372 Posts Drives: '21 X5 s40i, '22 X5 x45e Join Date: Jan 2021 Location: Texas iTrader: (0)	I would contact BMW Customer Relations and ask them to get involved. __________________ 2021 G05 X5 s40i Phytonic Blue \| Ivory White Vernasca \| Anthracite-Brown Poplar Matte Trim 2015 F10 535i M-Sport Space Gray \| Black Nappa (Gone)
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01-30-2022, 04:02 PM	#3
jose87 Registered 0 Rep 3 Posts Drives: BMW G05 2022 Join Date: Nov 2019 Location: Miami iTrader: (0)	Hi , I have the same issue. I just bought the new 2022 bmw x 5 . 22” wheels .I notice minor vibration at 35-40 mph. Did you fix your issue ?. Thanks Last edited by jose87; 01-30-2022 at 04:32 PM..
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