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      10-16-2021, 04:10 AM   #1
menace33
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No Digital key option in MyBMW app

Hi guys, not sure if anyone else had this issue, but I do not have an option Digital key in MyBMW app. However, when I go to Car-Settings-Doors menu in my vehicle, I can find the Digital key option.

Does any know how to fix this?


Thanks,
Ivan
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      10-18-2021, 08:29 PM   #2
mlurker
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Android? Not working unfortunately
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      10-19-2021, 02:53 AM   #3
TSMC55
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It depends on your build date and you must have the iPhone.

I found the easiest solution was to get the key card and put it in my phone case. works exactly the same and I don't need to worry about it expiring or go through the dramas of moving it to a new phone when I upgrade.
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      10-19-2021, 08:42 AM   #4
nZtiZia
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Quote:
Originally Posted by menace33 View Post
Hi guys, not sure if anyone else had this issue, but I do not have an option Digital key in MyBMW app.
what's your build date? G05 made on or after July 2020 have Digital Key capability (iPhone only). if you see it in iDrive, then you should have the option in the MyBMW app. did you swipe the tiles to the left enough? (see photo)
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      04-20-2022, 06:19 AM   #5
emaniat
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Quote:
Originally Posted by nZtiZia View Post
Quote:
Originally Posted by menace33 View Post
Hi guys, not sure if anyone else had this issue, but I do not have an option Digital key in MyBMW app.
what's your build date? G05 made on or after July 2020 have Digital Key capability (iPhone only). if you see it in iDrive, then you should have the option in the MyBMW app. did you swipe the tiles to the left enough? (see photo)
Mine isn't showing up in my app either and I'm the primary with a compatible phone. My wife is the secondary on an older non compatible phone and she has the tile in her app for the digital key. I've tried logging out and back in. Removing and re-adding my car from the app. No luck. BMW genius has removed and added remotely at their admin level - still the same outcome. It lets me add it through the email link though.
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      04-20-2022, 06:58 AM   #6
nZtiZia
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Quote:
Originally Posted by emaniat View Post
Mine isn't showing up in my app either and I'm the primary with a compatible phone. My wife is the secondary on an older non compatible phone and she has the tile in her app for the digital key. I've tried logging out and back in. Removing and re-adding my car from the app. No luck. BMW genius has removed and added remotely at their admin level - still the same outcome. It lets me add it through the email link though.
have you tried this?

Apps > HIGHLIGHT Installed apps (DON'T select it.) > press Option on center console > Update apps and services
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      04-21-2022, 10:21 AM   #7
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If you put the digital key on your iPhone, does it wake the car up every time you go by it? I park my vehicle in the garage and tend to go through there constantly during the day with my phone in my pocket.
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      04-21-2022, 11:07 AM   #8
nZtiZia
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Originally Posted by chayden2005 View Post
If you put the digital key on your iPhone, does it wake the car up every time you go by it? I park my vehicle in the garage and tend to go through there constantly during the day with my phone in my pocket.
nope. that would be a function of Comfort Access.

the iPhone Digital Key requires placing it directly on the NFC sensor on the driver door handle
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      04-21-2022, 12:52 PM   #9
emaniat
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Quote:
Originally Posted by chayden2005 View Post
If you put the digital key on your iPhone, does it wake the car up every time you go by it? I park my vehicle in the garage and tend to go through there constantly during the day with my phone in my pocket.
No. I turned the comfort key auto lock unlock off. Was driving me nuts. NFC card or phone digital key has to be tapped on the driver's door handle in the correct spot for it to work properly
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      04-25-2022, 06:01 AM   #10
emaniat
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Quote:
Originally Posted by nZtiZia View Post
Quote:
Originally Posted by emaniat View Post
Mine isn't showing up in my app either and I'm the primary with a compatible phone. My wife is the secondary on an older non compatible phone and she has the tile in her app for the digital key. I've tried logging out and back in. Removing and re-adding my car from the app. No luck. BMW genius has removed and added remotely at their admin level - still the same outcome. It lets me add it through the email link though.
have you tried this?

Apps > HIGHLIGHT Installed apps (DON'T select it.) > press Option on center console > Update apps and services
Quote:
Originally Posted by nZtiZia View Post
Quote:
Originally Posted by emaniat View Post
Mine isn't showing up in my app either and I'm the primary with a compatible phone. My wife is the secondary on an older non compatible phone and she has the tile in her app for the digital key. I've tried logging out and back in. Removing and re-adding my car from the app. No luck. BMW genius has removed and added remotely at their admin level - still the same outcome. It lets me add it through the email link though.
have you tried this?

Apps > HIGHLIGHT Installed apps (DON'T select it.) > press Option on center console > Update apps and services
Yes. I've tried it. My phone app still doesn't show the nfc tile. Oh well… it at least works so I'll take that for now.
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      06-30-2022, 11:29 PM   #11
eelnoraa
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Not sure if you resolved this or not. It just happened to me, and updating the app doesn’t help. However, if I remove it the reinstall, digital key tile came back.
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      07-02-2022, 06:30 PM   #12
emaniat
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Quote:
Originally Posted by eelnoraa View Post
Not sure if you resolved this or not. It just happened to me, and updating the app doesn’t help. However, if I remove it the reinstall, digital key tile came back.
I did that too and mine did not come back.
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      07-24-2022, 11:57 AM   #13
nZtiZia
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there's been a change on the home page. some tiles have disappeared and relocated, such as the one for Digital Key. Digital Key is now a line item further down
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      07-25-2022, 08:19 PM   #14
mitch57
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Quote:
Originally Posted by nZtiZia View Post
there's been a change on the home page. some tiles have disappeared and relocated, such as the one for Digital Key. Digital Key is now a line item further down
Nope. No Digital Key option on my BMW App. I have the latest version and I think they changed the requirement to specific MY vehicles as well as specific phones.
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      07-26-2022, 08:16 AM   #15
algino289
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Same here ... went to local BMW dealer more than 3 times and yet was able to solve it, pissed off indeed

Quote:
Originally Posted by mitch57 View Post
Nope. No Digital Key option on my BMW App. I have the latest version and I think they changed the requirement to specific MY vehicles as well as specific phones.
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      07-28-2022, 09:40 AM   #16
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Reinstalling the app sorted this our for me.
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