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      01-05-2019, 08:33 AM   #45
MikeElmendorf
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Still not working in either of my vehicles as of this morning.
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      01-05-2019, 09:28 AM   #46
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Not working on mine either....
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      01-06-2019, 10:07 AM   #47
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Check out this thread:

https://g05.bimmerpost.com/forums/sh....php?t=1570870

I wonder if this is the source of the Connected Drive remote functions and 3D view not working. I suspect it is.
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      01-06-2019, 11:51 AM   #48
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Quote:
Originally Posted by MikeElmendorf View Post
Check out this thread:

https://g05.bimmerpost.com/forums/sh....php?t=1570870

I wonder if this is the source of the Connected Drive remote functions and 3D view not working. I suspect it is.
No. Unrelated services. My remote 3D camera worked great before the outage. WiFi hotspot never worked.
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      01-07-2019, 07:29 AM   #49
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You don’t think the Wifi hotspot also works over the onboard cell through AT&T? Of course it does.

I don’t see how they wouldn’t be related.

Some data is still being transmitted, as Connected Drive updates the location, etc of both my vehicles in the app.
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      03-13-2019, 11:48 AM   #50
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Still no use of 3D remote view. Latest from BMW Genius Helpline is that it's the phone app. I can't get my vehicle registered on the phone app even though it shows up online. Was told yesterday they hope to have it resolved in about 5 days.
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      03-15-2019, 09:28 AM   #51
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Success at last! Not sure who did what to whom but this morning I downloaded the BMW Connected app onto my smartphone, got in the vehicle, rebooted my iDrive, made sure all my Data Privacy settings were correct, opened up the app and Bingo, there is my car and the 3D Remote View works. I did find out one thing the Remote View will NOT work if your outside mirrors are folded in.
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      03-16-2019, 11:29 PM   #52
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Quote:
Originally Posted by rmorin1249 View Post
Success at last! Not sure who did what to whom but this morning I downloaded the BMW Connected app onto my smartphone, got in the vehicle, rebooted my iDrive, made sure all my Data Privacy settings were correct, opened up the app and Bingo, there is my car and the 3D Remote View works. I did find out one thing the Remote View will NOT work if your outside mirrors are folded in.
If away from your car it will unfold the mirrors and fold back when done.
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      03-17-2019, 09:21 AM   #53
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Now this is cool. I'll have to try this today when we go shopping. How far away do I need to be for the mirrors to unfold and then refold?
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      03-17-2019, 09:35 AM   #54
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It is very cool. I keep an eye on my car when it is in the shop. It seemed like they were never working on it so I am wondering if someone is close to the vehicle it won’t capture them. My car was in the shop about 40 miles away so I don’t think distance matters. sometimes I am warned the mirrors will open other times not. Spying )
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      03-17-2019, 07:30 PM   #55
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Now this is cool. I'll have to try this today when we go shopping. How far away do I need to be for the mirrors to unfold and then refold?
You can be anywhere, except behind the Great Firewall of China. It's done over the network.
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      03-17-2019, 07:37 PM   #56
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Is this service free for 3 years?
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      03-17-2019, 08:10 PM   #57
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If you set the mirrors to fold when locked, they will unfold to take the 3D view, you don’t have to be very far away, mine works sitting right next to it. If you plan on checking up in the shop don’t set your mirrors to fold in when locked.
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      03-17-2019, 09:07 PM   #58
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It is in my garage locked with the mirrors folded. When I refresh the view it says it cannot refresh because the mirrors are folded.
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      03-18-2019, 04:20 PM   #59
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Mine just started working on its own.
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      03-24-2019, 10:26 AM   #60
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Why the sample picture of the car represented on the app is the 5 series even if you have X5? Any way to change it ?
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      03-25-2019, 10:18 AM   #61
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Remote 3D is working well now. Have not watched this happen but I guess the mirrors unfold and then fold back in. I am curious about the unlocking. Surely the car doesn't unlock as well?
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      03-25-2019, 01:31 PM   #62
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Quote:
Originally Posted by rmorin1249 View Post
Remote 3D is working well now. Have not watched this happen but I guess the mirrors unfold and then fold back in. I am curious about the unlocking. Surely the car doesn't unlock as well?
I had to try it. I have my mirror set to automatically fold on lock. The camera will warn you that the mirrors will open. I watched. They did open and then reclosed again. Imagine if someone was working on your car and your car did that. Actually most of the time the doors are unlocked when they are working on the car. Cool feature though
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      05-17-2020, 01:21 PM   #63
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Remote start and 3D view not working since last 2 months

Since mid march (the last two months ) i haven't driven much due to the covid situation. I have been trying the remote start and remote 3D view using connected app but it hasn't worked once in the last two months. It never had a problem before and i think the last time it successfully worked was in March. I also drove the car to an open parking thinking it could be network problem but no luck. Is anyone else also facing similar problem?

Note that i am still receiving the vehicle data on my app ( Fuel level, Range etc) properly.
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      05-31-2020, 05:48 PM   #64
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Quote:
Originally Posted by raghsharma View Post
Since mid march (the last two months ) i haven't driven much due to the covid situation. I have been trying the remote start and remote 3D view using connected app but it hasn't worked once in the last two months. It never had a problem before and i think the last time it successfully worked was in March. I also drove the car to an open parking thinking it could be network problem but no luck. Is anyone else also facing similar problem?

Note that i am still receiving the vehicle data on my app ( Fuel level, Range etc) properly.
When I try and use the remote 3D camera it keeps saying no data connection available. It worked 5 weeks ago and now it doesn't. I was also having issues with the other remote services not working in app. Like you I haven't driven the car because of COVID. I think if the battery drains to a certain point the remote services will have issues. Not sure though. Today, I drove the X5 40 miles and it seems all the services are working with the exception of 3D camera.
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      05-31-2020, 06:01 PM   #65
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There's an SIB for this issue (84-02-20). My 2020 X3MC had the issue and was resolved with a software update.

Excerpt from the SIB:

Remote 3D View cannot be launched In the BMW ConnectedDrive App. CAUSE Software error in the Advanced Telematics Module 2 (ATM2). CORRECTION Program the vehicle.
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      06-01-2020, 12:22 AM   #66
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Try this. It worked for me.
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