Remote 3D view - no data connection available

ven7782 · 01-03-2019, 03:58 PM

Quote:

Originally Posted by BGT3

Makes sense, my remote start (from the app) isn't working either.

Remote start from the app? You mean from BMW connected app? I don't see the option for remote start.

TucErDoc · 01-03-2019, 04:27 PM

Quote:

Originally Posted by TK421BMW

Go to Data Privacy (?) and ensure it's location/camera(?) are enabled. Mine got disabled while trying to get apps to install.

Were you able to get the apps at least?

BmwGk · 01-03-2019, 04:41 PM

Quote:

Originally Posted by ven7782

Quote:

Originally Posted by BGT3

Makes sense, my remote start (from the app) isn't working either.

Remote start from the app? You mean from BMW connected app? I don't see the option for remote start.

It's called "climatize" in the app

ven7782 · 01-03-2019, 05:02 PM

Quote:

Originally Posted by BmwGk

It's called "climatize" in the app

Where do you see that? All i see is: vehicle, Activity, Destinations, Hub, Digital Key, profile, settings and Legal.

BmwGk · 01-03-2019, 05:09 PM

Quote:

Originally Posted by ven7782

Quote:

Originally Posted by BmwGk

It's called "climatize" in the app

Where do you see that? All i see is: vehicle, Activity, Destinations, Hub, Digital Key, profile, settings and Legal.

In the BMW Connected app. Are you logged in? Select "Vehicle" and the options for "Locate Vehicle, Climatize, Departure Climate Timer..." should be there

lumpydog · 01-03-2019, 05:17 PM

+1 thanks all. Been in an offsite meeting all day. Went to check on my parking spot and got this error. Love this forum

MystroX5 · 01-03-2019, 05:25 PM

Quote:

Originally Posted by BmwGk

In the BMW Connected app. Are you logged in? Select "Vehicle" and the options for "Locate Vehicle, Climatize, Departure Climate Timer..." should be there

Will it be there if he doesn’t have factory remote start?

BmwGk · 01-03-2019, 05:26 PM

Quote:

Originally Posted by MystroX5

Quote:

Originally Posted by BmwGk

In the BMW Connected app. Are you logged in? Select "Vehicle" and the options for "Locate Vehicle, Climatize, Departure Climate Timer..." should be there

Will it be there if he doesn’t have factory remote start?

Good point. Maybe someone without it can chime in.

mynewx5 · 01-03-2019, 06:55 PM

Quote:

Originally Posted by ven7782

Where do you see that? All i see is: vehicle, Activity, Destinations, Hub, Digital Key, profile, settings and Legal.

Android or iOS? FYI - My Samsung does not show that option (BMW Android App has not been updated since October), but my wife's iPhone has the Climatize option from a recent update.

ven7782 · 01-03-2019, 07:00 PM

Quote:

Originally Posted by BmwGk

Good point. Maybe someone without it can chime in.

I do have remote start feature and guess what, I have an Android app and there is no Climatize option. Never thought BMW will screw up so bad. No Android Auto but Apple car play. Digital key support only on Samsung but not on iPhone and now this.

MikeElmendorf · 01-03-2019, 07:19 PM

When my check engine light came on, BMW did remote diagnostics. It was a communications error between the engine and body control computer. Software update was to have fixed it. Hasn’t come back on since, but took a month to come on the first time.

There is a significant update due on or around January 7. I am confident that is accurate information based on my source in Munich.

raven6plus · 01-03-2019, 07:50 PM

Now I feel a little better that Im not the only one who got the same issue with my X5 2019 40i.

MystroX5 · 01-03-2019, 08:50 PM

Who is calling the Genius about the android App and missing remote start option?? I called last night about the 3D camera and remote features not working.

ven7782 · 01-03-2019, 09:38 PM

Quote:

Originally Posted by MystroX5

Who is calling the Genius about the android App and missing remote start option?? I called last night about the 3D camera and remote features not working.

I have a list of issues to discuss with the Genius team. I feel like calling and blasting them.

MystroX5 · 01-03-2019, 10:01 PM

Quote:

Originally Posted by ven7782

I have a list of issues to discuss with the Genius team. I feel like calling and blasting them.

Then “tag” your it. Fill us in after the call.

puraj83 · 01-03-2019, 11:50 PM

Quote:

Originally Posted by ven7782

Quote:

Originally Posted by BGT3

Makes sense, my remote start (from the app) isn't working either.

Remote start from the app? You mean from BMW connected app? I don't see the option for remote start.

My remote start from app doesn't work either.. Forever stuck in "sending to server"

magna6882 · 01-04-2019, 12:50 AM

I tried to call today and got all circuits are busy. please try later

RMAS99 · 01-04-2019, 03:08 AM

In europe i think we don't have such option in the app. At least not on android

salfeet84 · 01-04-2019, 08:00 AM

Still non functional this morning

Surge1 · 01-04-2019, 08:28 AM

Quote:

Originally Posted by salfeet84

Still non functional this morning

As a full disclosure, I don't have the car yet...but this kind of problem worries me.

Unless I am misunderstanding something, how does a car camera system dependent on an external service ( BMW cloud / servers that are hosted on the internet)? From the error it sounds like it stuck at activating the subscription... which is bad development if that's true. There should always be a fail safe mechanism in case of bad coverage areas or system maintenance. It should still activate the system unless it relies on BMW servers to process the input date - which is also bad.

MystroX5 · 01-04-2019, 08:40 AM

Quote:

Originally Posted by Surge1

As a full disclosure, I don't have the car yet...but this kind of problem worries me.

Unless I am misunderstanding something, how does a car camera system dependent on an external service ( BMW cloud / servers that are hosted on the internet)? From the error it sounds like it stuck at activating the subscription... which is bad development if that's true. There should always be a fail safe mechanism in case of bad coverage areas or system maintenance. It should still activate the system unless it relies on BMW servers to process the input date - which is also bad.

Camera works in the car. This is more about a app development issue.

magna6882 · 01-04-2019, 02:43 PM

I talked to genius this morning and they said they were aware of the problem and its on there end. Estimated 2 or 3 days before they will have it resolved.

01-03-2019, 05:17 PM	#28
lumpydog Captain 691 Rep 978 Posts Drives: 2019 X5 Join Date: Aug 2013 Location: Boston iTrader: (0)	+1 thanks all. Been in an offsite meeting all day. Went to check on my parking spot and got this error. Love this forum Last edited by lumpydog; 01-03-2019 at 10:15 PM.. Reason: Typo... yet, again
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01-03-2019, 07:19 PM	#33
MikeElmendorf Captain 788 Rep 657 Posts Drives: 2022 BMW X5/2021 M550 Join Date: Jul 2017 Location: Albany, NY iTrader: (0)	When my check engine light came on, BMW did remote diagnostics. It was a communications error between the engine and body control computer. Software update was to have fixed it. Hasn’t come back on since, but took a month to come on the first time. There is a significant update due on or around January 7. I am confident that is accurate information based on my source in Munich.
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01-03-2019, 07:50 PM	#34
raven6plus New Member 0 Rep 5 Posts Drives: BMW X5 xdrive40i 2019 Join Date: Dec 2018 Location: Rhode Island iTrader: (0)	Now I feel a little better that Im not the only one who got the same issue with my X5 2019 40i.
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01-03-2019, 08:50 PM	#35
MystroX5 Major General 6284 Rep 5,319 Posts Drives: 2020 X7 M50i/ 911 Join Date: Dec 2018 Location: Central Pa. iTrader: (0)	Who is calling the Genius about the android App and missing remote start option?? I called last night about the 3D camera and remote features not working. Last edited by MystroX5; 01-03-2019 at 08:58 PM..
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01-04-2019, 12:50 AM	#39
magna6882 First Lieutenant 162 Rep 360 Posts Drives: 2017 audi q7 Join Date: Jul 2018 Location: seattle iTrader: (0)	I tried to call today and got all circuits are busy. please try later
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01-04-2019, 03:08 AM	#40
RMAS99 Private First Class 43 Rep 134 Posts Drives: Bmw X5 50d Join Date: Dec 2018 Location: Poland iTrader: (0)	In europe i think we don't have such option in the app. At least not on android
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01-04-2019, 08:00 AM	#41
salfeet84 Lieutenant 309 Rep 579 Posts Drives: 2024 X7 M60i Join Date: Nov 2018 Location: USA iTrader: (0)	Still non functional this morning
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01-04-2019, 02:43 PM	#44
magna6882 First Lieutenant 162 Rep 360 Posts Drives: 2017 audi q7 Join Date: Jul 2018 Location: seattle iTrader: (0)	I talked to genius this morning and they said they were aware of the problem and its on there end. Estimated 2 or 3 days before they will have it resolved.
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