[TK - 421]

So I had the July update done at the main dealers and now non of the installed apps work.
BMW messages, BMW assistant is greyed out. Click the apps, a red box appears around them, but the don’t activate.
Also car care, and experience are also greyed out?
Tired the update apps function which didn’t work.

Anyone have any experience with this at all?

[BeeMdblU]

Originally Posted by TK - 421

So I had the July update done at the main dealers and now non of the installed apps work.
BMW messages, BMW assistant is greyed out. Click the apps, a red box appears around them, but the don’t activate.
Also car care, and experience are also greyed out?
Tired the update apps function which didn’t work.

Anyone have any experience with this at all?

I suggest two things, first try to reboot your idrive by holding in the volume button for about 30 seconds, 2- log out of your connected drive account and log back in, nothing to lose by trying those before a service visit.

[TK - 421]

Originally Posted by BeeMdblU

I suggest two things, first try to reboot your idrive by holding in the volume button for about 30 seconds, 2- log out of your connected drive account and log back in, nothing to lose by trying those before a service visit.

Have tried the reset which didn't work. Regarding logging out of the connected drive are you referring to the online account via web browser or in the car? As the in car option isn't available due to no app access if that makes sense. Thanks for the reply by the way

[mandomedic122]

Originally Posted by TK - 421

Have tried the reset which didn't work. Regarding logging out of the connected drive are you referring to the online account via web browser or in the car? As the in car option isn't available due to no app access if that makes sense. Thanks for the reply by the way

Log off the car connected drive account. To do this, push on the small connected drive account picture on the top right of the screen. It should take you to the accounts that are logged in to the vehicle. select settings and log off current account. Then log back in.

I had the same issue when my vehicle was upgraded to 7/2020.48

Armando

[TK - 421]

Originally Posted by mandomedic122

Log off the car connected drive account. To do this, push on the small connected drive account picture on the top right of the screen. It should take you to the accounts that are logged in to the vehicle. select settings and log off current account. Then log back in.

I had the same issue when my vehicle was upgraded to 7/2020.48

Armando

I ended up deleting the account then re enabled it. Still nothing working on the apps. Didn't see an option to log off only remove account?

[mandomedic122]

Originally Posted by TK - 421

I ended up deleting the account then re enabled it. Still nothing working on the apps. Didn't see an option to log off only remove account?

That's the correct verbage, "remove account."

Armando

[TK - 421]

Originally Posted by mandomedic122

That's the correct verbage, "remove account."

Armando

Ah ok, unfortunately this didn't fix the problem. Guessing yet another trip to the main dealer. Seeing a pattern starting here

[mandomedic122]

Originally Posted by TK - 421

Ah ok, unfortunately this didn't fix the problem. Guessing yet another trip to the main dealer. Seeing a pattern starting here

Try going to the apps screen, push left on the controller and it should give you a screen that shows apple car play, android auto, connected drive store menus. While on that screen, push the option button on the bottom of the controller, and choose update apps.

Armando

[TK - 421]

Originally Posted by mandomedic122

Try going to the apps screen, push left on the controller and it should give you a screen that shows apple car play, android auto, connected drive store menus. While on that screen, push the option button on the bottom of the controller, and choose update apps.

Armando

As mentioned in first post already tried this buddy

[mandomedic122]

Originally Posted by TK - 421

As mentioned in first post already tried this buddy

Oh well, seems like a dealer visit will be your option then.

Armando

[TK - 421]

Agreed. And another 4 week wait to book it back in.

[mitch57]

Originally Posted by TK - 421

Agreed. And another 4 week wait to book it back in.

Looks like this is the issue you're having. https://static.nhtsa.gov/odi/tsbs/20...79010-9999.pdf. Although this SIB says it should have been resolved by updating to the July iStep version.

[GrussGott]

Originally Posted by mitch57

Looks like this is the issue you're having. https://static.nhtsa.gov/odi/tsbs/20...79010-9999.pdf. Although this SIB says it should have been resolved by updating to the July iStep version.

Hey Mitch - where on the site do you go to look up the SIBs? I can find the recalls but not the SIBs, thanks!

[mitch57]

Originally Posted by GrussGott

Hey Mitch - where on the site do you go to look up the SIBs? I can find the recalls but not the SIBs, thanks!

Here you go. https://www.nhtsa.gov/vehicle/2020/B...Communications.

It's the same for the entire Xline of vehicles. New items get added about every month or so from my experience.

[GrussGott]

Originally Posted by mitch57

Here you go. https://www.nhtsa.gov/vehicle/2020/B...Communications.

It's the same for the entire Xline of vehicles. New items get added about every month or so from my experience.

Got it, thanks Mitch, Interesting reading ...

[nZtiZia]

Originally Posted by Gertundan

Feel free to reach out if you have more questions or need assistance!

ummm the last post was over 3 years ago…

[Trowdiant]

I see that this thread is from three years ago, and I'm sorry to hear about the app issues you faced after the update. While the specifics of your situation may have changed, addressing app problems can often involve reaching out to the manufacturer or checking online forums for solutions. On a different note, if you're still using the same vehicle or just interested in exploring new experiences, you might want to consider checking out real games that pay real money. It's a great way to enjoy some entertainment and potentially earn some extra cash. Whether you've resolved your app issues or are exploring new gaming opportunities, I hope you're having a great time.