Latest Software Version and what it does

edtreo · 05-14-2019, 03:19 PM

Quote:

Originally Posted by X54TH

Update for me. X5 is still at the dealer as they are unable to activate the Experience Modes and Caring Car after the software update. They have X5's on the lot with these features activated and some "without". BMW Technical Services wanted the car for a few more days to figure out the problem.

What does car caring do?

mattsrs · 05-14-2019, 04:40 PM

I got updated to .45 and I don't see car care or experience modes. It's amazing how bad BMW is with software and related features

edtreo · 05-14-2019, 04:49 PM

Quote:

Originally Posted by mattsrs

I got updated to .45 and I don't see car care or experience modes. It's amazing how bad BMW is with software and related features

Make sure you're subscribed to Intelligent Personal Assistant

mattsrs · 05-14-2019, 05:28 PM

Quote:

Originally Posted by edtreo

Make sure you're subscribed to Intelligent Personal Assistant

When I log in to bmw Connected drive site, it doesn't show that service for me, strange 😕 are you in the US?

MikeElmendorf · 05-14-2019, 06:20 PM

How do I subscribe to personal digital assistant? I went out to the Connected Drive website but I don’t see that option.

TurtleBoy · 05-14-2019, 06:33 PM

Quote:

Originally Posted by MikeElmendorf

How do I subscribe to personal digital assistant? I went out to the Connected Drive website but I don’t see that option.

You should be already since a four year subscription comes with the X5 in at least the US. On the website it is called the Connected Package Professional.

X54TH · 05-14-2019, 06:39 PM

So I just got the X5 back and they installed 03/2019.45. I was told they couldn't install the Experience Mode or Caring Car. They are aware of the issue and the Connected Drive team will be issuing OTA updates to rectify some of the X5's like mine. Apparently there is a batch of cars going to receive this OTA by month end and my car has been scheduled to receive it.

So there you have it. We will be receiving OTA's.

Sad thing, I picked up the X5 and the Ivory White Driver's Seat had a scuff and a small tear. I'm just so mortified. This X5 has been unlucky from the get go.

Xeno · 05-14-2019, 06:43 PM

Quote:

Originally Posted by edtreo

Make sure you're subscribed to Intelligent Personal Assistant

I do not see the box as you have it.

I see “Connected Package Professional”. When I go to details, it tells me the requirements to have “Intelligent Personal Assistant” that includes my G05 but it is not active.

Kshssh · 05-14-2019, 06:44 PM

Thank you!

TurtleBoy · 05-14-2019, 06:46 PM

Quote:

Originally Posted by Xeno

I do not see the box as you have it.

I see “Connected Package Professional”. When I go to details, it tells me the requirements to have “Intelligent Personal Assistant” that includes my G05 but it is not active.

Probably should call Connected Drive customer service and have them activate it since it comes with the X5.

X54TH · 05-14-2019, 07:00 PM

There is an OTA update coming. These will come in batches as I'm told. Apparently my car is on schedule to get this at the end of the month.

edtreo · 05-14-2019, 07:04 PM

Quote:

Originally Posted by Xeno

I do not see the box as you have it.

I see “Connected Package Professional”. When I go to details, it tells me the requirements to have “Intelligent Personal Assistant” that includes my G05 but it is not active.

Go to the store and add the service.
Here is what you need.

Xeno · 05-14-2019, 07:20 PM

Quote:

Originally Posted by TurtleBoy

Probably should call Connected Drive customer service and have them activate it since it comes with the X5.

I called CS and was told that I am not subscribed to the IPA and that I must call my dealer.

I noticed some of the fine print says that one must have 3/2019 software that includes “Live Cockpit Pro”. Since I have 3/2019.37, it is unclear why I am missing “Live Cockpit Pro”.

ScottMZ3 · 05-14-2019, 07:22 PM

Interesting! My Connected Drive portal says I have it. So we will see if once they move me from 03/2019.30 to 03/2019.45 on Friday if they show up.

TurtleBoy · 05-14-2019, 07:23 PM

Quote:

Originally Posted by Xeno

I called CS and was told that I am not subscribed to the IPA and that I must call my dealer.

I noticed some of the fine print says that one must have 3/2019 software that includes “Live Cockpit Pro”. Since I have 3/2019.37, it is unclear why I am missing “Live Cockpit Pro”.

Sounds like your dealer may have not processed your services agreement correctly.

You aren't missing Live Cockpit Pro, that is the instrument cluster and control display. Here is a article discussing it.

https://www.nydailynews.com/autos/st...icle-1.4042188

Xeno · 05-14-2019, 07:27 PM

Quote:

Originally Posted by edtreo

Go to the store and add the service.
Here is what you need.

Sorry, but I did not see your post while I was on the phone with Connected Drive CS.

However, when I go to the store, it is the same that I saw previously. I am subscribed to the Connected Drive Pro but there is no option to add “Intelligent Personal Assistant.”

edtreo · 05-14-2019, 07:30 PM

Quote:

Originally Posted by Xeno

Sorry, but I did not see your post while I was on the phone with Connected Drive CS.

However, when I go to the store, it is the same that I saw previously. I am subscribed to the Connected Drive Pro but there is no option to add “Intelligent Personal Assistant.”

Yup. Your dealer did not activate all the service you're entitled to in the US.

Xeno · 05-14-2019, 07:31 PM

Okay, but no sure I want the dealer trying to address this while I am so far away and driving 100s of miles every other day.

TurtleBoy · 05-14-2019, 07:36 PM

Quote:

Originally Posted by Xeno

Okay, but no sure I want the dealer trying to address this while I am so far away and driving 100s of miles every other day.

Why would you even care when you are on the road, they are fairly meaningless options. If you really need to be rejuvenated, turn the A/C on max and have the wife sing to you.

edtreo · 05-14-2019, 07:38 PM

Quote:

Originally Posted by Xeno

Okay, but no sure I want the dealer trying to address this while I am so far away and driving 100s of miles every other day.

Here are the services:

dbull2 · 05-14-2019, 07:42 PM

Quote:

Originally Posted by Xeno

Sorry, but I did not see your post while I was on the phone with Connected Drive CS.

However, when I go to the store, it is the same that I saw previously. I am subscribed to the Connected Drive Pro but there is no option to add “Intelligent Personal Assistant.”

Isn't the Intelligent Personal Assistant the same thing as the "Hey BMW" Function.

Preset wake word

The preset wake word ›Hello BMW‹ can be activated and deactivated. The ›Hello BMW‹ option activates the preset and personal wake word.

Via iDrive:

"CAR"
"Settings"
"General settings"
"Language"
"Activation with "Hello BMW""

dbull2 · 05-14-2019, 07:52 PM

Quote:

Originally Posted by edtreo

Here are the services:

When I log in to connected drive I get a totally different look.

05-14-2019, 04:40 PM	#112
mattsrs Captain 626 Rep 996 Posts Drives: X7 Join Date: Feb 2019 Location: NE iTrader: (0)	I got updated to .45 and I don't see car care or experience modes. It's amazing how bad BMW is with software and related features
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05-14-2019, 06:20 PM	#115
MikeElmendorf Captain 794 Rep 661 Posts Drives: 2022 BMW X5/2024 i5 M60 Join Date: Jul 2017 Location: Albany, NY iTrader: (0)	How do I subscribe to personal digital assistant? I went out to the Connected Drive website but I don’t see that option.
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05-14-2019, 06:39 PM	#117
X54TH Member 899 Rep 2,032 Posts Drives: 2019 X5 40i M Sport Join Date: Feb 2011 Location: GTA iTrader: (0) Garage List 2023 BMW M2 (HEA) [10.00] 2021 330i xDrive [0.00] 2019 G05 X5 M Sport [0.00] 2017 Jeep Grand Che ... [0.00]	So I just got the X5 back and they installed 03/2019.45. I was told they couldn't install the Experience Mode or Caring Car. They are aware of the issue and the Connected Drive team will be issuing OTA updates to rectify some of the X5's like mine. Apparently there is a batch of cars going to receive this OTA by month end and my car has been scheduled to receive it. So there you have it. We will be receiving OTA's. Sad thing, I picked up the X5 and the Ivory White Driver's Seat had a scuff and a small tear. I'm just so mortified. This X5 has been unlucky from the get go. Last edited by X54TH; 05-14-2019 at 06:47 PM..
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05-14-2019, 06:44 PM	#119
Kshssh New Member 0 Rep 7 Posts Drives: X5 Join Date: May 2019 Location: Usa iTrader: (0)	Thank you!
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05-14-2019, 07:00 PM	#121
X54TH Member 899 Rep 2,032 Posts Drives: 2019 X5 40i M Sport Join Date: Feb 2011 Location: GTA iTrader: (0) Garage List 2023 BMW M2 (HEA) [10.00] 2021 330i xDrive [0.00] 2019 G05 X5 M Sport [0.00] 2017 Jeep Grand Che ... [0.00]	There is an OTA update coming. These will come in batches as I'm told. Apparently my car is on schedule to get this at the end of the month.
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05-14-2019, 07:22 PM	#124
ScottMZ3 Captain 439 Rep 790 Posts Drives: 2018 Camaro ZL1, 2019 X5 40i Join Date: Oct 2012 Location: Roseville, CA iTrader: (0)	Interesting! My Connected Drive portal says I have it. So we will see if once they move me from 03/2019.30 to 03/2019.45 on Friday if they show up. __________________ - Scott Current Cars: 2019 X5 xDrive40i M-Sport, 2018 Camaro ZL1 Past BMWs: '16 528i, '00 M-Coupe, '14 X1 sDrive28i, '00 740iL, '02 325i, '99 M-Coupe, '00 323Ci, '79 323i, '83 320i
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05-14-2019, 07:31 PM	#128
Xeno Major 315 Rep 1,448 Posts Drives: 2019 X5 M Sport 5.0i Join Date: Nov 2011 Location: USA iTrader: (0)	Okay, but no sure I want the dealer trying to address this while I am so far away and driving 100s of miles every other day. __________________ 2019 BMW X5 xDrive 50i M Sport: ZD8/ZLS/ZMP/ZP2/ZPK/ZPX/337/ZX7/2NH 2015 BMW X5 xDrive 50i/XL/CW/DA+/EP/LP/FVS retired; 2008 X5 4.8i; 2012 X5 5.0i retired, 2004 X5 4.4i retired R360c + EL, V1G2 + V1Driver, Uniden R8
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