Real Time Traffic Not Working

Jlewisinsyr · 11-12-2023, 09:33 AM

Anyone else seeing their real time traffic not working? ‘23 X5 45e here, and already did the typical reset, seems to be more of a general service issue.

arRod1981 · 11-12-2023, 12:47 PM

Yes, my RTTI stopped working Friday afternoon. Did the typical resets, but did not fix anything. Haven't checked since getting home on Friday if it was fixed.

BMW navigation said my drive home was like 25mins, but Google and Waze said it was 40mins (which it was).

eelnoraa · 11-12-2023, 02:45 PM

Maybe it take some time to come back?. My 22, traffic info can be off and back on.

nZtiZia · 11-12-2023, 07:17 PM

was working this past Friday 11/10 on my drive from VA to PA. didn't drive Saturday. not working on drive from PA to VA even after performing 3 telematics reboots. it's gotta be a server/satellite thing

because of this, i didn't use BMW Navi. although i prefer Apple Maps HUD integration, Google Maps was better in avoiding I-95 South traffic

calbears · 11-13-2023, 11:33 AM

are you logged into your driver profile (BMW ID) on your vehicle?

Jlewisinsyr · 11-13-2023, 12:41 PM

Quote:

Originally Posted by calbears

are you logged into your driver profile (BMW ID) on your vehicle?

Yes.

WBT3 · 11-13-2023, 04:52 PM

Same here, no live traffic update since 10 NOV on X5 or X3, both 2023 with iDrive 7. "Traffic update unavailable" message. Tried everything--no luck. Called BMW customer service and was put on perpetual hold, gave up. Time for a dealer service visit.

Cabman · 11-13-2023, 06:10 PM

Quote:

Originally Posted by WBT3

Same here, no live traffic update since 10 NOV on X5 or X3, both 2023 with iDrive 7. "Traffic update unavailable" message. Tried everything--no luck. Called BMW customer service and was put on perpetual hold, gave up. Time for a dealer service visit.

This is happening to many. There are numerous recent threads. It seems to be affecting RTTI, Traffic camera app and Spotify. Everyone had this start on 11/10.

nZtiZia · 11-13-2023, 07:16 PM

who can we call?

Redroc86 · 11-14-2023, 06:37 AM

Quote:

Originally Posted by nZtiZia

who can we call?

The issue that started on 11/10 for me is that the Spotify app doesn't work. As Cabman said whatever happened could show up in a few functions. I called the Genius line at 844-443-6487 yesterday morning. I was able to leave my phone number for a call back, and they called about a half hour later. They said it's been an issue since last Friday for some vehicles and there are working on it. They want to get the VINs of the vehicles impacted. So not sure how close they are to a resolution. They gave me a case number and told me IT are will contact me via email with the next 10 days. I hadn't realized this thread was out there so I opened one on the iDrive subforum "Spotify app not working on idrive 7". If I hear something back I will post in both places.

bandersen · 11-14-2023, 01:17 PM

I'm in the same boat. Tried 3/hard iDrive resets, still nothing.

Redroc86 · 11-14-2023, 02:11 PM

It looks like RTTI, Spotify and camera info are working again

dan1495 · 11-14-2023, 04:38 PM

Quote:

Originally Posted by Redroc86

It looks like RTTI, Spotify and camera info are working again

Yes, it was working in my M440 today.

arRod1981 · 11-14-2023, 04:43 PM

RTTI was working again on our '22 45e today, but the loaner '24 X3 BMW gave me RTTI was not working. Though, I am going to assume it's because I wasn't logged into the X3.

cmyx6go · 11-14-2023, 04:55 PM

I had an issue with my speed camera alerts not working. Tried rebooting i-drive. No luck. I called BMW Genius today and they said they had outages all over the country and were working on it. Issue started Friday afternoon. All is back to normal as of this afternoon.

Eclimax13 · 01-03-2024, 06:15 PM

My service went out yesterday. Anyone else having an issue?

Wsheys · 01-04-2024, 08:25 AM

My Real Time Traffic is not and has not been working for several days. Have reached out to dealer genius but no help yet.

E91toG05 · 01-04-2024, 08:43 AM

It has happened before. The service is a bit dodgy.

Eclimax13 · 01-04-2024, 10:46 AM

Came back on today.

ProfkfSC · 01-27-2024, 11:41 AM

I renewed my subscription, then did all the update Assist stuff, made sure I was logged in and as of two days ago it is not working again. Started 1/25...worked for a nano second the afternoon of 1/26 now is out again

krypttic · 01-27-2024, 12:39 PM

Same issue?

https://g05.bimmerpost.com/forums/sh....php?t=2076962

derpeter · 03-03-2024, 10:08 AM

Had this problem recently and thought to register and add the solution that worked for me. I removed my profile from the car, theb logged back in but didn't sync the driver profile. Unsure why it helped, but all works fine now. BTW the other thing it fixed was the remote 3D view missing from the app completely.

11-12-2023, 09:33 AM	#1
Jlewisinsyr Private First Class 83 Rep 125 Posts Drives: 23 MINI Cooper Convertible S Join Date: Aug 2022 Location: Charlotte NC iTrader: (0)	Anyone else seeing their real time traffic not working? ‘23 X5 45e here, and already did the typical reset, seems to be more of a general service issue.
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11-12-2023, 12:47 PM	#2
arRod1981 Major 912 Rep 1,204 Posts Drives: 2022 BMW X5 45e M-Sport Join Date: Jul 2018 Location: San Antonio, TX iTrader: (0) Garage List 2022 X5 xDrive45e [10.00]	Yes, my RTTI stopped working Friday afternoon. Did the typical resets, but did not fix anything. Haven't checked since getting home on Friday if it was fixed. BMW navigation said my drive home was like 25mins, but Google and Waze said it was 40mins (which it was).
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11-12-2023, 02:45 PM	#3
eelnoraa Brigadier General 2033 Rep 3,681 Posts Drives: G05 X5 Join Date: May 2022 Location: SF Bay Area CA iTrader: (0)	Maybe it take some time to come back?. My 22, traffic info can be off and back on. __________________ 2022 G05 B58/PHEV + a few very old BMWs
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11-12-2023, 07:17 PM	#4
nZtiZia Major General 4652 Rep 8,694 Posts Drives: eVeRyOnE mAD! Join Date: Dec 2020 Location: neither here nor there... iTrader: (0) Garage List 2021 BMW X5 xDrive 45e [9.88]	was working this past Friday 11/10 on my drive from VA to PA. didn't drive Saturday. not working on drive from PA to VA even after performing 3 telematics reboots. it's gotta be a server/satellite thing because of this, i didn't use BMW Navi. although i prefer Apple Maps HUD integration, Google Maps was better in avoiding I-95 South traffic
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11-13-2023, 11:33 AM	#5
calbears Colonel 4250 Rep 2,488 Posts Drives: 2018 F80 M3 CS,2017 F87 LBB M2 Join Date: Jan 2017 Location: Bay Area iTrader: (0) Garage List 2011 M3 [10.00] 2017 M2 [10.00] 2018 M3 CS [10.00]	are you logged into your driver profile (BMW ID) on your vehicle? __________________ 2018 F80 M3 CS 2017 M2, LBB, DCT, exec, car play, MPE, diffuser 2011 E90 M3 ZCP Past: E90 328i, F10 535i, F80 M3 (murdered)
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11-13-2023, 04:52 PM	#7
WBT3 New Member 10 Rep 17 Posts Drives: 2023 X5 M50; X3MC Join Date: Dec 2018 Location: FL iTrader: (0)	Same here, no live traffic update since 10 NOV on X5 or X3, both 2023 with iDrive 7. "Traffic update unavailable" message. Tried everything--no luck. Called BMW customer service and was put on perpetual hold, gave up. Time for a dealer service visit.
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11-13-2023, 07:16 PM	#9
nZtiZia Major General 4652 Rep 8,694 Posts Drives: eVeRyOnE mAD! Join Date: Dec 2020 Location: neither here nor there... iTrader: (0) Garage List 2021 BMW X5 xDrive 45e [9.88]	who can we call?
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11-14-2023, 01:17 PM	#11
bandersen Captain 587 Rep 808 Posts Drives: MY22 X5 40I M-Sport Join Date: Oct 2013 Location: Philadelphia iTrader: (0)	I'm in the same boat. Tried 3/hard iDrive resets, still nothing.
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11-14-2023, 02:11 PM	#12
Redroc86 Private 38 Rep 51 Posts Drives: Z28; '23 45e Join Date: Jun 2022 Location: NY iTrader: (0)	It looks like RTTI, Spotify and camera info are working again
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11-14-2023, 04:43 PM	#14
arRod1981 Major 912 Rep 1,204 Posts Drives: 2022 BMW X5 45e M-Sport Join Date: Jul 2018 Location: San Antonio, TX iTrader: (0) Garage List 2022 X5 xDrive45e [10.00]	RTTI was working again on our '22 45e today, but the loaner '24 X3 BMW gave me RTTI was not working. Though, I am going to assume it's because I wasn't logged into the X3.
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11-14-2023, 04:55 PM	#15
cmyx6go Colonel 15761 Rep 2,043 Posts Drives: 2022 X6///M Comp Join Date: Aug 2015 Location: NYC iTrader: (2) Garage List 2019 X6 ///M [10.00]	I had an issue with my speed camera alerts not working. Tried rebooting i-drive. No luck. I called BMW Genius today and they said they had outages all over the country and were working on it. Issue started Friday afternoon. All is back to normal as of this afternoon. __________________ I thought I was a good person but the way I react when people drive slowly in the left lane would suggest otherwise
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01-03-2024, 06:15 PM	#16
Eclimax13 Private First Class 137 Rep 196 Posts Drives: . Join Date: Feb 2019 Location: Massachusetts iTrader: (1)	My service went out yesterday. Anyone else having an issue?
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01-04-2024, 08:25 AM	#17
Wsheys Golferman 1 Rep 6 Posts Drives: BMW X5 S40i Join Date: Jan 2024 Location: GA, USA iTrader: (0)	My Real Time Traffic is not and has not been working for several days. Have reached out to dealer genius but no help yet.
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01-04-2024, 08:43 AM	#18
E91toG05 Captain 343 Rep 615 Posts Drives: 2022 X5 45e Join Date: Oct 2010 Location: New York, NY iTrader: (0)	It has happened before. The service is a bit dodgy.
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01-04-2024, 10:46 AM	#19
Eclimax13 Private First Class 137 Rep 196 Posts Drives: . Join Date: Feb 2019 Location: Massachusetts iTrader: (1)	Came back on today.
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01-27-2024, 11:41 AM	#20
ProfkfSC Registered 0 Rep 1 Posts Drives: BMW X2 and X1 Join Date: Jan 2024 Location: Bluffton, SC USA iTrader: (0)	RTTI not working again I renewed my subscription, then did all the update Assist stuff, made sure I was logged in and as of two days ago it is not working again. Started 1/25...worked for a nano second the afternoon of 1/26 now is out again
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01-27-2024, 12:39 PM	#21
krypttic Lieutenant 255 Rep 549 Posts Drives: 2024 BMW X50e with Executive P Join Date: Apr 2023 Location: Phoenix, AZ iTrader: (0)	Same issue? https://g05.bimmerpost.com/forums/sh....php?t=2076962
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03-03-2024, 10:08 AM	#22
derpeter Registered 0 Rep 1 Posts Drives: X5M 2021 Join Date: Mar 2024 Location: Amsterdam iTrader: (0)	Had this problem recently and thought to register and add the solution that worked for me. I removed my profile from the car, theb logged back in but didn't sync the driver profile. Unsure why it helped, but all works fine now. BTW the other thing it fixed was the remote 3D view missing from the app completely.
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