[Houston77]

Bump as I am having a similar issue. Anyone get it resolved? 2019 X5

[woodrowx5]

Here is the response from BMW for whatever it's worth:

Dear Customer,

Thank you for contacting BMW Assist Customer Care.

We recommend performing an Update Services in your vehicle to refresh the connection. This can be done by following the steps below:



- Navigate to “ConnectedDrive” or “BMW Assist” using your iDrive controller.

- Open “Options” (physical button surrounding your iDrive controller)

- Click on “Update BMW Assist”.

Once the update completes, we recommend shutting the vehicle off and allowing a few minutes before restarting the vehicle to check the connection.



Sincerely,

ConnectedDrive Services Customer Care

Fax: 888-226-9492

PO Box 100035

Fort Lauderdale, FL 33310

[jasrboyd]

Did nothing for me.

[Houston77]

Originally Posted by woodrowx5

Here is the response from BMW for whatever it's worth:

Dear Customer,

Thank you for contacting BMW Assist Customer Care.

We recommend performing an Update Services in your vehicle to refresh the connection. This can be done by following the steps below:



- Navigate to “ConnectedDrive” or “BMW Assist” using your iDrive controller.

- Open “Options” (physical button surrounding your iDrive controller)

- Click on “Update BMW Assist”.

Once the update completes, we recommend shutting the vehicle off and allowing a few minutes before restarting the vehicle to check the connection.



Sincerely,

ConnectedDrive Services Customer Care

Fax: 888-226-9492

PO Box 100035

Fort Lauderdale, FL 33310

This worked great. Thanks!

[TurtleBoy]

Originally Posted by Houston77

This worked great. Thanks!

What exactly worked? You mean you were able to subscribe to CarPlay on the web after doing this and it was grayed-out prior to it? Or were you trying to solve another issue?

[lumpydog]

I was able to purchase lifetime back on Oct 10th. BMW must have since removed the ability to purchase lifetime. CarPlaystill shows as expiring in 20 years on my X5's iDrive. While the lifetime subscription used to display on the ConnectedDrive website, it now shows CarPlay expiring next month. As long as it shows lifetime on the vehicle - fine.

The drumbeat of screwups between iDrive, Carplay, ConnectedFrive... goes on and onnnnn

[Houston77]

Originally Posted by TurtleBoy

What exactly worked? You mean you were able to subscribe to CarPlay on the web after doing this and it was grayed-out prior to it? Or were you trying to solve another issue?

No, CarPlay reactivated without a subscription. Maybe I won’t have to subscribe?

[TurtleBoy]

Originally Posted by Houston77

No, CarPlay reactivated without a subscription. Maybe I won’t have to subscribe?

Okay, thanks for the info.

Mine doesn’t run out until January but I sent an email to BMW assist asking about being unable to extend my service through the website, I will update if they ever answer.

[jasrboyd]

Today I have CarPlay. My subscription ran on 11/1 and wasn’t able to renew via website or phone. Today I checked via idrive and it’s back. F R E E so far.

[randybobandy]

Hopefully they'll do this for other services! The only other one I can imagine would be the same is the Digital Key since the other services are 3-4 years depending on your situation. Having an iPhone, I would definitely like to try this concept out for a year since it was already paid in a sense. I just laugh that certain Androids can utilize the Digital Key, but Android has no Android Auto. Meanwhile, no digital key on iPhone, but CarPlay. Crazy times we're living in!

[wrickem]

I was having the same problem since mine runs out in December, when I called, the rep told me "you have to wait until it actually runs out to renew" (I told her I'll try back and "get somebody who doesn't just make things up when you don't know the answer" )

They e-mailed me back with this:

[jasrboyd]

Just an update. I got back CarPlay that expired 11/1 however in apps options CarPlay isn’t even listed as an app that’s being used and on the website the option is still greyed out.

[TurtleBoy]

Originally Posted by wrickem

I was having the same problem since mine runs out in December, when I called, the rep told me "you have to wait until it actually runs out to renew" (I told her I'll try back and "get somebody who doesn't just make things up when you don't know the answer" )

They e-mailed me back with this:

I got the same exact email in response to my email asking about renewing. They must have the form letter set up and ready to go. If only they would put that much thought and effort into their systems.

[TK421BMW]

Mine is up in 4 weeks and the extend option is greyed out. Will see what happens.

[randybobandy]

I wonder if they are waiting until they perhaps roll out a new online store? I am trying to find any indication of a major update!

[lumpydog]

Originally Posted by lumpydog

I was able to purchase lifetime back on Oct 10th. BMW must have since removed the ability to purchase lifetime. CarPlaystill shows as expiring in 20 years on my X5's iDrive. While the lifetime subscription used to display on the ConnectedDrive website, it now shows CarPlay expiring next month. As long as it shows lifetime on the vehicle - fine.

The drumbeat of screwups between iDrive, Carplay, ConnectedFrive... goes on and onnnnn

ConnectedDrive's website now accurately reflects my subscription:

[randybobandy]

Does it have the correct dates of purchase? I wish the 20 year thing was transferable!

[lumpydog]

Originally Posted by randybobandy

Does it have the correct dates of purchase? I wish the 20 year thing was transferable!

Does not show date of purchase anywhere that I see