Tips to get courtesy iDrive 8.5 upgrade at dealer

gadgetfreak2024 · 08-12-2023, 08:20 AM

Anyone have any direct experience with what seems to convince your dealer to perform the upgrade for you (outside of being in for other service)? I have discussed with the SA consistent issues with seat memory and volume control, but that didn’t seem to convince.

What issues — demonstrable or just perceived — have seemed to convince your dealers?

I know, I know — I’m impatient when it comes to tech upgrades! Like the new toys!

TurtleBoy · 08-12-2023, 08:33 AM

There doesn't seem to currently be any specific issues that will do the trick. Sounds like yours won't do it unless there us one that is attached to an SIB saying an update would fix it. Might be best anyways since we are seeing some 8.5 problems, they should be worked out by the time the OTAs start.

gadgetfreak2024 · 08-12-2023, 08:56 AM

Quote:

Originally Posted by TurtleBoy

There doesn't seem to currently be any specific issues that will do the trick. Sounds like yours won't do it unless there us one that is attached to an SIB saying an update would fix it. Might be best anyways since we are seeing some 8.5 problems, they should be worked out by the time the OTAs start.

Thanks. Yeah patience is logical. Just not my strong suit.

aaaaaaaaaz · 08-12-2023, 08:56 AM

How about just go to the dealer you buy the car from and straight up ask for them doing you a favour?

One thing to consider is Id 8.5 seems to drop CarPlay connection once a while for me and at least another person on the forum. It refuse to reconnect but a hard reboot of idrive fix it, while before update never had the issue.

gadgetfreak2024 · 08-12-2023, 08:59 AM

Quote:

Originally Posted by alanzyy

How about just go to the dealer you buy the car from and straight up ask for them doing you a favour?

One thing to consider is Id 8.5 seems to drop CarPlay connection once a while for me and at least another person on the forum. It refuse to reconnect but a hard reboot of idrive fix it.

I have asked. No favors/favors being granted it seems.

DaveDBD · 08-12-2023, 12:15 PM

My SA said BMW will not pay them to do the upgrade. If you pay instead they will probably do it. My shop’s rate is $180/hour so it might be $500-$1000 to do it.

Otherwise a free OTA update is in September.

gadgetfreak2024 · 08-12-2023, 01:00 PM

Quote:

Originally Posted by DaveDBD

My SA said BMW will not pay them to do the upgrade. If you pay instead they will probably do it. My shop’s rate is $180/hour so it might be $500-$1000 to do it.

Otherwise a free OTA update is in September.

Yeah. I’m impatient but not $500-1000 impatient. Particularly for the non-overhaul / non-feature-rich update. I’m just one of those day one updaters on my phone and computers… so this is taking some restraint.

mattsrs · 08-12-2023, 01:56 PM

I just had to directly work on the service director. No BS excuse about the car will make them do it. Just gotta influence the service director

Heavyd · 08-16-2023, 02:17 PM

Quote:

Originally Posted by TurtleBoy

There doesn't seem to currently be any specific issues that will do the trick. Sounds like yours won't do it unless there us one that is attached to an SIB saying an update would fix it. Might be best anyways since we are seeing some 8.5 problems, they should be worked out by the time the OTAs start.

Almost delivery day and now I get the message I must pay for the 8.5 update.
Or I must bring the car in for service or another problem and then they can do the upgrade for free and under warrany. If I pay for it I can keep paying for it when there are problems because then I wouldn't have warranty?

Really BMW...

The cars get 8.5 out of factory now. Is it to much asked for that new cars being prepped for delivery get 8.5...

BTW isn't OTA always a version behind?

They also mentioned there are Carplay related bugs in 8.5.

Heavyd · 08-16-2023, 02:18 PM

Quote:

Originally Posted by alanzyy

How about just go to the dealer you buy the car from and straight up ask for them doing you a favour?

One thing to consider is Id 8.5 seems to drop CarPlay connection once a while for me and at least another person on the forum. It refuse to reconnect but a hard reboot of idrive fix it, while before update never had the issue.

Hard reboot is the 30 seconds push?

David3 · 08-16-2023, 02:33 PM

My 50e was delivered with 8.0 and subsequently upgraded to 8.5. 8.5 is not a game changer, so I would just be patient.

Probably the biggest improvement is Driving Assist Plus.

Heavyd · 08-16-2023, 02:47 PM

Quote:

Originally Posted by David3

Probably the biggest improvement is Driving Assist Plus.

Isn't legal overhere.

aaaaaaaaaz · 08-16-2023, 06:01 PM

Quote:

Originally Posted by Heavyd

Hard reboot is the 30 seconds push?

yea not sure it is 30s but push the radio power button until it turns black… at least 10s or so though

TurtleBoy · 08-16-2023, 06:04 PM

Quote:

Originally Posted by alanzyy

yea not sure it is 30s but push the radio power button until it turns black… at least 10s or so though

It is 30 seconds. Best to do it while driving so you can see the reboot starting. If you do it while the engine is not running the screen will turn black soon after pushing the button in but the reboot will not start unless you continue holding.

08-12-2023, 08:20 AM	#1
gadgetfreak2024 First Lieutenant 219 Rep 348 Posts Drives: 2024 X5 50e, 2011 X5 50i M-Sp. Join Date: Apr 2023 Location: NY State iTrader: (0)	Tips to get courtesy iDrive 8.5 upgrade at dealer Anyone have any direct experience with what seems to convince your dealer to perform the upgrade for you (outside of being in for other service)? I have discussed with the SA consistent issues with seat memory and volume control, but that didn’t seem to convince. What issues — demonstrable or just perceived — have seemed to convince your dealers? I know, I know — I’m impatient when it comes to tech upgrades! Like the new toys!
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08-12-2023, 08:33 AM	#2
TurtleBoy General 13274 Rep 19,798 Posts Drives: 2019 X5 40i,2021 M340i Join Date: Jan 2019 Location: Colorado iTrader: (0)	There doesn't seem to currently be any specific issues that will do the trick. Sounds like yours won't do it unless there us one that is attached to an SIB saying an update would fix it. Might be best anyways since we are seeing some 8.5 problems, they should be worked out by the time the OTAs start. __________________ 2021 BMW G20 M340i xDrive - Verde Ermes/Black - 03/2024.40 2019 BMW G05 X5 xDrive40i - Phytonic Blue/Cognac - 11/2023.50
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08-12-2023, 08:56 AM	#4
aaaaaaaaaz Captain 570 Rep 887 Posts Drives: 2024 X5 50e (CB/Coffee) Join Date: Jul 2022 Location: sf bay iTrader: (0)	How about just go to the dealer you buy the car from and straight up ask for them doing you a favour? One thing to consider is Id 8.5 seems to drop CarPlay connection once a while for me and at least another person on the forum. It refuse to reconnect but a hard reboot of idrive fix it, while before update never had the issue.
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08-12-2023, 12:15 PM	#6
DaveDBD First Lieutenant 152 Rep 302 Posts Drives: BMW X5 Join Date: Mar 2022 Location: Washington iTrader: (0)	My SA said BMW will not pay them to do the upgrade. If you pay instead they will probably do it. My shop’s rate is $180/hour so it might be $500-$1000 to do it. Otherwise a free OTA update is in September.
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08-12-2023, 01:56 PM	#8
mattsrs Captain 626 Rep 996 Posts Drives: X7 Join Date: Feb 2019 Location: NE iTrader: (0)	I just had to directly work on the service director. No BS excuse about the car will make them do it. Just gotta influence the service director Last edited by mattsrs; 08-15-2023 at 08:59 AM..
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08-16-2023, 02:33 PM	#11
David3 Second Lieutenant 124 Rep 219 Posts Drives: E21 (x2), E46, F15, G05 LCI Join Date: Sep 2014 Location: Austin, TX iTrader: (0)	My 50e was delivered with 8.0 and subsequently upgraded to 8.5. 8.5 is not a game changer, so I would just be patient. Probably the biggest improvement is Driving Assist Plus.
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