[mobsync]

I placed an order on May 10th and have a production number. As a new BMW owner I have set up an account online and tried to access MyGarage but I keep getting an error. It won't hold my address information in the profile section either.

Anyone else having this trouble? Do I need to wait another week or two for my information to be entered into the system by the dealer?


This is the message I get-

We're sorry.
An error occurred and My BMW Garage is unavailable at this time. Please try again later or visit BMWUSA.com.

[pb2]

I'd call the BMW Genius phone number and ask them - 1.844.4GENIUS (443-6487)

[alamai]

Same here; it's been down for about 2 days. Maybe the URL changed.

[Wait What?]

Originally Posted by mobsync

I placed an order on May 10th and have a production number. As a new BMW owner I have set up an account online and tried to access MyGarage but I keep getting an error. It won't hold my address information in the profile section either.

Anyone else having this trouble? Do I need to wait another week or two for my information to be entered into the system by the dealer?


This is the message I get-

[SIZE="5"]We're sorry.[/SIZE]
An error occurred and My BMW Garage is unavailable at this time. Please try again later or visit BMWUSA.com.

I have had the same issue with an order for an X5 45e that I placed on May 1.

This being my first BMW, I have set up an online account with myBMW when I received my production number (on 5/10) and have been stuck since with the same My Garage issue that you described.

The outcome of multiple calls into the Genius hotline is that *reportedly* their system will only associate your vehicle with your profile after you receive your VIN. If this is accurate (which I do not know yet because I am yet to receive my VIN), at that time the production status of your car *should* show up in My Garage.

I will let you know if that is true when they give me my VIN.

[Ebomb808]

I had this happen in the past and deleted all my cookies for the site and that worked. To test this initially, I logged in on a computer that had never accessed the site and it worked without error.

[Wait What?]

Originally Posted by Ebomb808

I had this happen in the past and deleted all my cookies for the site and that worked. To test this initially, I logged in on a computer that had never accessed the site and it worked without error.

Thank you for this tip: I will have to try that.

Just one question, if you recall: when it happened to you, were you a pre-existing BMW client (meaning, did you have MyBMW already up and running with your previous BMW's) or was that your first BMW (as is the case for me)?

Thanks again!

[alamai]

I can confirm that deleting my cookies solved the problem! Thanks for the tip

[mobsync]

Originally Posted by Ebomb808

I had this happen in the past and deleted all my cookies for the site and that worked. To test this initially, I logged in on a computer that had never accessed the site and it worked without error.

How do you do that in Chrome?

[Auricom]

Originally Posted by mobsync

How do you do that in Chrome?

Copy-n-paste into Chrome address bar:

chrome://settings/siteData

Look for or search BMW, then click on the trash can to delete.

[mobsync]

Originally Posted by Auricom

Copy-n-paste into Chrome address bar:

chrome://settings/siteData

Look for or search BMW, then click on the trash can to delete.

Tried that and still no luck. Tried it using Edge and no luck there either. Sigh.

[YuicyYumboYack]

Originally Posted by Wait What?

I have had the same issue with an order for an X5 45e that I placed on May 1.

This being my first BMW, I have set up an online account with myBMW when I received my production number (on 5/10) and have been stuck since with the same My Garage issue that you described.

The outcome of multiple calls into the Genius hotline is that *reportedly* their system will only associate your vehicle with your profile after you receive your VIN. If this is accurate (which I do not know yet because I am yet to receive my VIN), at that time the production status of your car *should* show up in My Garage.

I will let you know if that is true when they give me my VIN.

You should be able to access My Garage. I've had access to it starting from when I was given my production number. My build is still in the "Scheduled for Production" stage, but I'm still able to see the vehicle. Same was true when it showed "Order Received."

Unless I'm misinterpreting the issues you're running into, I think you're being given incorrect info by the genius

[YuicyYumboYack]

Originally Posted by mobsync

Tried that and still no luck. Tried it using Edge and no luck there either. Sigh.

What about in incognito mode? I'm able to access My Garage, but frankly the website doesn't seem to be that stable. There have been several times where nothing would load, and then would randomly work when I try again later.

[mobsync]

I finally got mine to work by setting up a new account using a different email address. Shows it went into production today!

[Ostende]

Hi! I am from Romania, someone can help me with trace of my car please?
Order production number is 9244874 and the serial number WBATA610509M05811. I traied to find but My Garage does not work for me. Thank you!

[justinpetercushing]

My build went from production scheduled to awaiting carrier in the same day; IMO it wasn't so helpful (aside from checking against the build sheet).