Stop Sale X5 Hands Free Option

charlesey · 08-12-2023, 11:45 AM

I was taking delivery this morning for my X5 2024 40i when my dealership called to tell me that there is a Stop Sale issued for my x5 for the hands free option. Has anyone else experienced this? The date of production is July 28 2023. The dates affected are from July 24 - August 9

aaaaaaaaaz · 08-12-2023, 12:05 PM

Quote:

Originally Posted by charlesey

I was taking delivery this morning for my X5 2024 40i when my dealership called to tell me that there is a Stop Sale issued for my x5 for the hands free option. Has anyone else experienced this? The date of production is July 28 2023. The dates affected are from July 20- August 9

My suspicion is that they figured out the forgot to "turn on" the feature for many cars as many people were complaining they can't activate the feature?

Just a wild guess...

charlesey · 08-12-2023, 12:13 PM

Quote:

Originally Posted by alanzyy

My suspicion is that they figured out the forgot to "turn on" the feature for many cars as many people were complaining they can't activate the feature?

Just a wild guess...

They woudn’t give me any details as everything is closed today. Hopefully know more about it on Monday. As far as I know there are two hands free, the phone and tailgate operation. I’m hopeful it’s a software upgrade

TurtleBoy · 08-12-2023, 01:57 PM

Quote:

Originally Posted by charlesey

They woudn’t give me any details as everything is closed today. Hopefully know more about it on Monday. As far as I know there are two hands free, the phone and tailgate operation. I’m hopeful it’s a software upgrade

I don't think either of those would cause a stop sale, they are probably referring to Highway Assistant.

charlesey · 08-12-2023, 04:19 PM

Probably that is what it is. Hopefully it requires a software upgrade. Doing a VIN search this pops up.

There is an open technical improvement on this vehicle. Please book an appointment online for your vehicle here by selecting "Service on Demand" or contact your local BMW Service Partner here for more information. Enhancement code: STOP024988

LDT · 08-12-2023, 06:54 PM

Quote:

Originally Posted by charlesey

Probably that is what it is. Hopefully it requires a software upgrade. Doing a VIN search this pops up.

There is an open technical improvement on this vehicle. Please book an appointment online for your vehicle here by selecting "Service on Demand" or contact your local BMW Service Partner here for more information. Enhancement code: STOP024988

Curious as to where you did a VIN search?

charlesey · 08-12-2023, 07:07 PM

Quote:

Originally Posted by LDT

Curious as to where you did a VIN search?

Since it’s fresh as of this morning it only pops up on the German website

https://www.bmw.at/de/footer/quick-l...-aktionen.html

Then just translated from German to English

EAG08 · 08-12-2023, 08:18 PM

Quote:

Originally Posted by charlesey

Since it’s fresh as of this morning it only pops up on the German website

https://www.bmw.at/de/footer/quick-l...-aktionen.html

Then just translated from German to English

Thanks. Same thing is showing for my 40i which had a production date of 08/05.

charlesey · 08-12-2023, 09:23 PM

Quote:

Originally Posted by EAG08

Thanks. Same thing is showing for my 40i which had a production date of 08/05.

Sorry to hear that :/.
Is your car ready for pickup as well? Or is it in transit to the dealer?

EAG08 · 08-12-2023, 09:43 PM

Quote:

Originally Posted by charlesey

Sorry to hear that :/.
Is your car ready for pickup as well? Or is it in transit to the dealer?

Still in transit. I’m based in the west coast, so possibly another week or two before it arrives at the dealer.

charlesey · 08-12-2023, 10:42 PM

Quote:

Originally Posted by EAG08

Still in transit. I’m based in the west coast, so possibly another week or two before it arrives at the dealer.

Hopefully there is fix by then and you don’t have to wait for it to be delivered to you. I would contact your dealership and see if they know anything about this stop sale. If you can please share

Justakid · 08-13-2023, 04:53 AM

My vehicle arrived the dealership and just before I was heading out to take delivery learnt about this recall

Any one has an idea on how long this might take?

TechCTU · 08-13-2023, 06:33 AM

Quote:

Originally Posted by Justakid

My vehicle arrived the dealership and just before I was heading out to take delivery learnt about this recall

Any one has an idea on how long this might take?

What did the dealer say? Is it a stop sale?

Justakid · 08-13-2023, 06:53 AM

Yes, stop sale with the same code

saintpatty · 08-13-2023, 06:54 AM

What is the "hands free"option? Just picked my car up yesterday. Between this, Android Auto not working, and a rather unusual and loud sound when charging, things aren't off to a great start.

TurtleBoy · 08-13-2023, 06:57 AM

Quote:

Originally Posted by saintpatty

What is the "hands free"option? Just picked my car up yesterday. Between this, Android Auto not working, and a rather unusual and loud sound when charging, things aren't off to a great start.

We are assuming Highway Assistant.

couchgate · 08-13-2023, 07:02 AM

As a datapoint - my 50e build has a prod date of Aug 10 in My Garage but Aug 9 when decoding the VIN. I do not show a stop code when looking up the VIN on the German website.

LDT · 08-13-2023, 07:21 AM

Me too M60i produced 8/9

Snoop7256 · 08-13-2023, 07:21 AM

Quote:

Originally Posted by Justakid

My vehicle arrived the dealership and just before I was heading out to take delivery learnt about this recall

Any one has an idea on how long this might take?

Nothing from Bmw on a timeline for a fix yet. Hopefully Monday we hear something.

dylansauers3 · 08-13-2023, 07:43 AM

I can’t get the handsfree cruise to work in my 24 X5. The option is on so maybe it’s a software issue?

LDT · 08-13-2023, 08:11 AM

Quote:

Originally Posted by dylansauers3

I can’t get the handsfree cruise to work in my 24 X5. The option is on so maybe it’s a software issue?

I'd guess it's software.....BTW, I like your choice of music. Went to same HS as Tom Petty. Heard him play many times in Gainesville with Mudcrutch. Tom and Don Felder of the Eagles were buds.

dylansauers3 · 08-13-2023, 08:21 AM

Quote:

Originally Posted by saintpatty

What is the "hands free"option? Just picked my car up yesterday. Between this, Android Auto not working, and a rather unusual and loud sound when charging, things aren't off to a great start.

Mine makes the same noise. The high pitched electrical sound? Not sure. Just hope my house doesn’t burn down

08-12-2023, 11:45 AM	#1
charlesey Private 19 Rep 50 Posts Drives: 2024 X5 40i Join Date: Jul 2013 Location: PA iTrader: (0)	Stop Sale X5 Hands Free Option I was taking delivery this morning for my X5 2024 40i when my dealership called to tell me that there is a Stop Sale issued for my x5 for the hands free option. Has anyone else experienced this? The date of production is July 28 2023. The dates affected are from July 24 - August 9 Last edited by charlesey; 08-17-2023 at 11:21 AM..
	Appreciate 1 1230vani652.50 Tweet Quote

08-12-2023, 04:19 PM	#5
charlesey Private 19 Rep 50 Posts Drives: 2024 X5 40i Join Date: Jul 2013 Location: PA iTrader: (0)	Probably that is what it is. Hopefully it requires a software upgrade. Doing a VIN search this pops up. There is an open technical improvement on this vehicle. Please book an appointment online for your vehicle here by selecting "Service on Demand" or contact your local BMW Service Partner here for more information. Enhancement code: STOP024988
	Appreciate 0 Quote

08-13-2023, 04:53 AM	#12
Justakid New Member 5 Rep 8 Posts Drives: Toyota Join Date: Aug 2022 Location: PA iTrader: (0)	My vehicle arrived the dealership and just before I was heading out to take delivery learnt about this recall Any one has an idea on how long this might take?
	Appreciate 0 Quote

08-13-2023, 06:53 AM	#14
Justakid New Member 5 Rep 8 Posts Drives: Toyota Join Date: Aug 2022 Location: PA iTrader: (0)	Yes, stop sale with the same code
	Appreciate 0 Quote

08-13-2023, 06:54 AM	#15
saintpatty Private 24 Rep 63 Posts Drives: n/a Join Date: Apr 2017 Location: n/a iTrader: (0)	What is the "hands free"option? Just picked my car up yesterday. Between this, Android Auto not working, and a rather unusual and loud sound when charging, things aren't off to a great start.
	Appreciate 0 Quote

08-13-2023, 07:02 AM	#17
couchgate Private First Class 133 Rep 110 Posts Drives: 2024 X5 50e Join Date: Feb 2019 Location: Great Falls, VA iTrader: (0)	As a datapoint - my 50e build has a prod date of Aug 10 in My Garage but Aug 9 when decoding the VIN. I do not show a stop code when looking up the VIN on the German website.
	Appreciate 0 Quote

08-13-2023, 07:21 AM	#18
LDT Major 1540 Rep 1,147 Posts Drives: 2024 X5 M60i Join Date: Jun 2018 Location: Southeast USA iTrader: (0)	Me too M60i produced 8/9 __________________ 2024 X5M60i-- Skyscraper/Ivory 2020 Cayenne replaced by ^^ 2017 X5 35d--still in my diesel phase 2015 GL 350--diesel burner/highway queen 2013 Audi S6--a beast in it's day
	Appreciate 0 Quote

08-13-2023, 07:43 AM	#20
dylansauers3 New Member 6 Rep 22 Posts Drives: 2024 BMW X5 M-Sport Join Date: Aug 2023 Location: Florida iTrader: (0)	I can’t get the handsfree cruise to work in my 24 X5. The option is on so maybe it’s a software issue? Attached Images
	Appreciate 3 LDT1539.50 1230vani652.50 BlackonBlack7496.50 Quote