[akella]

Hi,

I am having random sound issue in my 2021 X5. The problem is when trying to play music from my mobile, the sound will not come. I've tried using Apple car play, android auto and straight bluetooth connection. In all these cases, it shows that bluetooth connection is good ( i can use gestures to skip the song, and increase the volume, etc). Screen also shows that the song is playing, but there will be no sound coming.

When this happens, only thing that works is XM, AM or FM. Nothing else works - no Spotify, no sound from iDrive navigation, no feedback from the vehicle at all.

I took the vehicle to dealer and they replaced the head unit twice, still same problem. Now they are thinking it has to do with some other faulty chip in one of the audio boards and are waiting for 6 weeks for the part to come in.

Has any one observed this issue? Any suggestions?

[SlowX6M]

Try turning on an off the unit by holding the volume button for about a minute. The screen should go blank and reboot. I often get no sound in during phone calls via blutooth, although blutoooth audio still works if I recall correctly. Rebooting the system usually fixes is.