01-19-2019, 09:10 AM | #112 |
Private First Class
47
Rep 154
Posts
Drives: 2019 X5 G05
Join Date: Dec 2018
Location: South Carolina
|
They're passing my VIN off to the department that contacts ATT so this will go on for at least a few more days.
__________________
2019 X5 M Sport G05 Phytonic Blue
|
Appreciate
0
|
01-19-2019, 09:44 AM | #113 |
Enlisted Member
14
Rep 40
Posts |
After a couple days you should see the vehicle mobile number change, hopefully your other sim functions still work at that point. If not, try what I did. Good luck!
|
Appreciate
0
|
01-19-2019, 09:56 AM | #114 | |
Private First Class
47
Rep 154
Posts
Drives: 2019 X5 G05
Join Date: Dec 2018
Location: South Carolina
|
Quote:
__________________
2019 X5 M Sport G05 Phytonic Blue
|
|
Appreciate
1
MystroX56289.50 |
01-21-2019, 07:36 PM | #115 |
Private First Class
47
Rep 154
Posts
Drives: 2019 X5 G05
Join Date: Dec 2018
Location: South Carolina
|
Heard back from AT&T, but they were just doing data collection to work the case further. No crazy progress to report.
I did happen to have a few text messages arrive while attached to the hotspot and I confirmed I wasn't connected to another beacon so it was a little encouraging. However once I started trying to browse to att.com/Bmw or myvehicle.att.com neither sites would come up. When more happens I'll report back.
__________________
2019 X5 M Sport G05 Phytonic Blue
|
Appreciate
1
hk5er97.00 |
01-21-2019, 09:19 PM | #116 | |
Enlisted Member
14
Rep 40
Posts |
Quote:
|
|
Appreciate
0
|
01-21-2019, 10:49 PM | #117 |
First Lieutenant
162
Rep 360
Posts |
Heard back from at&t and the need the sim number to activate. said i needed to take to the dealer. Going to post the forum if there is a way to get into the tech menu. all my other cars had a cheat. push this and that and touch here and so on. Not sure if that is still possible.
|
Appreciate
0
|
01-21-2019, 11:23 PM | #118 | |
First Lieutenant
270
Rep 376
Posts |
Quote:
|
|
Appreciate
0
|
01-21-2019, 11:24 PM | #119 | ||
First Lieutenant
270
Rep 376
Posts |
Quote:
|
||
Appreciate
0
|
01-21-2019, 11:32 PM | #120 | |
First Lieutenant
162
Rep 360
Posts |
Quote:
Today i get this email This is Frank from AT&T Connected Car regarding Ticket 419275 We have gotten word back from the back office team and they requesting the SIm card # for the vehicle. It starts with 89011... and is 20 digits long. You will have to head to the dealership to procure it. You can respond to this e-mail and/or contact us at 1-866-595-1222. Thank you |
|
Appreciate
0
|
01-21-2019, 11:33 PM | #121 | ||
First Lieutenant
270
Rep 376
Posts |
Quote:
|
||
Appreciate
0
|
01-21-2019, 11:53 PM | #123 |
First Lieutenant
270
Rep 376
Posts |
Email seems to get the most knowledgeable response. I've been getting the same person via email and he's been great. He's also the one who would call me weekly with updates, to let me know it was fixed, sent me instructions, and has followed up with me a couple times since including when I emailed some more questions.
|
Appreciate
0
|
01-22-2019, 12:39 AM | #124 | |
Enlisted Member
14
Rep 40
Posts |
Quote:
From what I understand, BMW Genuis only have access to your vehicle mobile number, they do not have any other sim information. |
|
Appreciate
0
|
01-22-2019, 12:44 AM | #125 | |
Enlisted Member
14
Rep 40
Posts |
Quote:
|
|
Appreciate
0
|
01-23-2019, 06:21 PM | #126 |
Private First Class
47
Rep 154
Posts
Drives: 2019 X5 G05
Join Date: Dec 2018
Location: South Carolina
|
Hey, everyone. BMW is working the PUMA case and AT&T is working their case. So far nothing. Will check back in again soon.
__________________
2019 X5 M Sport G05 Phytonic Blue
|
Appreciate
0
|
01-23-2019, 08:39 PM | #127 |
Second Lieutenant
101
Rep 205
Posts |
So is the general consensus that it requires that all owners contact BMW to "start the ball rolling"? Do you think within 6 mos. that everything will be ironed out and new owners will work on day 1 and existing owners will also work? It seems like a lot of work on everyone's part if all xxx thousands of owners have to do these genius/CA/AT&T acrobatics!
|
Appreciate
0
|
01-23-2019, 10:20 PM | #128 | |
First Lieutenant
270
Rep 376
Posts |
Quote:
|
|
Appreciate
0
|
01-24-2019, 08:15 AM | #129 | |
Major
895
Rep 1,075
Posts |
Quote:
Genius and assist are not willing to help. Called them multiple times over the past 3 weeks - they sound more annoyed now when you call. Saying: we know we know. but do not want to open the case or deal with it |
|
Appreciate
0
|
01-24-2019, 09:58 AM | #130 | ||
Private First Class
47
Rep 154
Posts
Drives: 2019 X5 G05
Join Date: Dec 2018
Location: South Carolina
|
Quote:
__________________
2019 X5 M Sport G05 Phytonic Blue
|
||
Appreciate
0
|
01-24-2019, 11:02 AM | #131 |
Major
315
Rep 1,448
Posts |
My dealer IT guy claims he has been referred to "the PUMA bulletin boards" but no update from him for 2 days.
__________________
2019 BMW X5 xDrive 50i M Sport: ZD8/ZLS/ZMP/ZP2/ZPK/ZPX/337/ZX7/2NH
2015 BMW X5 xDrive 50i/XL/CW/DA+/EP/LP/FVS retired; 2008 X5 4.8i; 2012 X5 5.0i retired, 2004 X5 4.4i retired R360c + EL, V1G2 + V1Driver, Uniden R8 |
Appreciate
0
|
01-24-2019, 11:10 AM | #132 | |
Enlisted Member
14
Rep 40
Posts |
Quote:
If they can't find the number in their system, then the problem is with BMW, then call BMW Genius, they should be able to take your Vin and submit to a department to update the number. If ATT was able to find the mobile number, then you should be able to activate hotspot with them on the phone. |
|
Appreciate
0
|
Post Reply |
Bookmarks |
|
|