[mardoc]

Originally Posted by mscot

hbeltran and mardoc did you get any kind of compensation for this?

Nothing yet. They agreed to ship the car at no charge when the stop sale is lifted.

[cobramite]

Originally Posted by mardoc

Thanks so much for that info....My rep told me he just found out about it on Monday morning when he got in (Dealer closed on Sunday). We had an appointment set for 9:45 to take delivery and I got the call around 8:00am. Probably an honest mistake but wish someone would have let me know it was easily $1,200 in travel costs before all was said and done. The did agree to ship my car at no addtl cost and pick up my trade but they should have offered more.....The car sure looks good though

Beautiful.
22s complete the package, an M vehicle should have an appropriate wheel.
Hope you enjoy the M60i as much as I do.

[jpw172]

I checked my VIN mine was produced last week and is in transit and no open recalls or any issues on my VIN.

[hbeltran]

Originally Posted by mscot

hbeltran and mardoc did you get any kind of compensation for this?

Not as of now. But think of the day taken off to get there and time wasted. They can at least give us okay her a BMW shirt and some gas money.

[hbeltran]

Originally Posted by charlesey

The stop sale was issued at 10:50 am on Saturday morning. The dealership should have contacted you right after. I would try to get some compensation for this

We were told at 9am Central Standard time.

[mysore]

I just can’t comprehend as to how a software defect impacts a set of cars manufactured between a 3 week period, while cars produced later work fine and BMW has to debug the issue… I can make some sense if someone tells me the hardware installed during the two week period was unique…

[cobramite]

^^^^^^^Very good point.

[TurtleBoy]

Originally Posted by mysore

I just can’t comprehend as to how a software defect impacts a set of cars manufactured between a 3 week period, while cars produced later work fine and BMW has to debug the issue… I can make some sense if someone tells me the hardware installed during the two week period was unique…

In many, perhaps all, cases it is either a change with the part or the firmware installed on the part.

Look at the current DMTL stop sale and recall. They were able to issue a software update that fixed it enough to lift the stop sale but have not been able to truly solve the issue. There will be a future software release for the recall.

[charlesey]

In all honesty I’m not cool with the lack of information and lack of communication with the customers. This is not a way to run a business. BMW should show some transparency with the public and share daily updates to the dealerships. Just a suggestion! If we don’t hear at least the cause by 1 weeks time, this will not be good. I’ll consider building another car. What are your thoughts?

[LDT]

Originally Posted by charlesey

In all honesty I’m not cool with the lack of information and lack of communication with the customers. This is not a way to run a business. BMW should show some transparency with the public and share daily updates to the dealerships. Just a suggestion! If we don’t hear at least the cause by 1 weeks time, this will not be good. I’ll consider building another car. What are your thoughts?

Agree! Limbo is the absolute worst place to be. Lack of communication is the genesis of most business and relationship problems.

[mardoc]

Originally Posted by charlesey

In all honesty I’m not cool with the lack of information and lack of communication with the customers. This is not a way to run a business. BMW should show some transparency with the public and share daily updates to the dealerships. Just a suggestion! If we don’t hear at least the cause by 1 weeks time, this will not be good. I’ll consider building another car. What are your thoughts?

Totally agree. There’s virtually no communication. Truth is though most car companies are like this currently. I’m coming out of a 2022 Ford F150 King Ranch…I can’t even begin to tell you how much of a nightmare Ford has been.

[coolerbythelake]

I went through this exact thing but for a different software issue last year at this time on my X7 order. Vehicle arrived at my dealer on a Thursday night and was tagged as part of the then stop-sale (for a headlight issue) first thing on Friday morning. It sat there for around a month waiting for a software update so I could take delivery. BMW didn’t provide any updates or any timelines; the softwate update just showed up randomly one afternoon.

Ironically, and depressingly, I’m in the process of swapping my X7 40i for an M60i that finishes its production next week so there’s a chance this may be a repeat for me.

It’s worth noting that my 2023 X7 was built AFTER the date range provided in then posted stop-sale and still was impacted so unfortunately there will still be some outliers. I also learned that the stop-sale isn’t actually applied until after the dealer receives the vehicle and scans it into their inventory (or whatever the process is); my CA was watching mine and there was no stop-sale after the build nor while in-transit. It only showed up as such once actually on the ground at the dealer. I’m curious to see if there are any here with build dates after what’s posted in the stop-sale.

I should also note that I tried and fanagled my hardest to let the dealer just let me take it anyway - I would’ve signed a waiver or anything. Nope. BMW actually blocks this from happening. They couldn’t even transfer anything into my name or assign me the car as they normally would do.

Hoping it’s a quick fix.

[TechCTU]

Originally Posted by mardoc

Thanks so much for that info....My rep told me he just found out about it on Monday morning when he got in (Dealer closed on Sunday). We had an appointment set for 9:45 to take delivery and I got the call around 8:00am. Probably an honest mistake but wish someone would have let me know it was easily $1,200 in travel costs before all was said and done. The did agree to ship my car at no addtl cost and pick up my trade but they should have offered more.....The car sure looks good though

Looks great, is that Tanzanite?

[mardoc]

Originally Posted by TechCTU

Looks great, is that Tanzanite?

Yes. So glad I went with it once I saw it in person. Pictures just dont do it justice at all. In the direct light its amazing. It was between Tanzanite ii and Frozen Pure Grey for me.

[mardoc]

Originally Posted by TechCTU

Just heard from the dealer, it is the highway assistant, and it is affecting several models built during that time frame. I also have iDrive 8 not 8.5 (7/28 PROD DATE).

No remedy and no confirmation if it's hardware or software or both. Just have to wait, he said the last one was about 7 days before they had a remedy.

Anyone hearing anything new on timelines from their SA/Dealer? Hardware/Software?

[Dunnor]

[QUOTE=coolerbythelake;30405260]I went through this exact thing but for a different software issue last year at this time on my X7 order. Vehicle arrived at my dealer on a Thursday night and was tagged as part of the then stop-sale (for a headlight issue) first thing on Friday morning. It sat there for around a month waiting for a software update so I could take delivery. BMW didn’t provide any updates or any timelines; the softwate update just showed up randomly one afternoon.

Ironically, and depressingly, I’m in the process of swapping my X7 40i for an M60i that finishes its production next week so there’s a chance this may be a repeat for me.

It’s worth noting that my 2023 X7 was built AFTER the date range provided in then posted stop-sale and still was impacted so unfortunately there will still be some outliers. I also learned that the stop-sale isn’t actually applied until after the dealer receives the vehicle and scans it into their inventory (or whatever the process is); my CA was watching mine and there was no stop-sale after the build nor while in-transit. It only showed up as such once actually on the ground at the dealer. I’m curious to see if there are any here with build dates after what’s posted in the stop-sale.

I should also note that I tried and fanagled my hardest to let the dealer just let me take it anyway - I would’ve signed a waiver or anything. Nope. BMW actually blocks this from happening. They couldn’t even transfer anything into my name or assign me the car as they normally would do.

Hoping it’s a quick fix.

Thank you for the positive information🤣 My optimism is waning.

[charlesey]

Originally Posted by mardoc

Anyone hearing anything new on timelines from their SA/Dealer? Hardware/Software?

Nothing to share on my end. It is really concerning that they don’t know what the issue is after 5 days. Seems like BMW does not care about its customers, that tells you what kind of company they are.
I would at least expect a timeline or update or where they are at determining the issue.

[coolerbythelake]

[QUOTE=Dunnor;30405539]

Originally Posted by coolerbythelake

I went through this exact thing but for a different software issue last year at this time on my X7 order. Vehicle arrived at my dealer on a Thursday night and was tagged as part of the then stop-sale (for a headlight issue) first thing on Friday morning. It sat there for around a month waiting for a software update so I could take delivery. BMW didn’t provide any updates or any timelines; the softwate update just showed up randomly one afternoon.

Ironically, and depressingly, I’m in the process of swapping my X7 40i for an M60i that finishes its production next week so there’s a chance this may be a repeat for me.

It’s worth noting that my 2023 X7 was built AFTER the date range provided in then posted stop-sale and still was impacted so unfortunately there will still be some outliers. I also learned that the stop-sale isn’t actually applied until after the dealer receives the vehicle and scans it into their inventory (or whatever the process is); my CA was watching mine and there was no stop-sale after the build nor while in-transit. It only showed up as such once actually on the ground at the dealer. I’m curious to see if there are any here with build dates after what’s posted in the stop-sale.

I should also note that I tried and fanagled my hardest to let the dealer just let me take it anyway - I would’ve signed a waiver or anything. Nope. BMW actually blocks this from happening. They couldn’t even transfer anything into my name or assign me the car as they normally would do.

Hoping it’s a quick fix.

Thank you for the positive [...]

I know 😂😂

I’ll do you another solid and give you a preview of your next few weeks. Your excitement will waver between hopeful, angry, and resentful. You’ll have moments where you’re feeling blessed with your life, that the glass is half full, and then you’ll just knock the glass over in a fit of rage. Some will splash on your shirt and will stain it. But that’s okay because you’re at the final stages where all your feelings just turn into delirium and you are void on the inside even when your CA calls with the news that a fix is in.

But it’ll be worth it on the drive home. Hopefully that drive happens sooner rather than later!

[LDT]

I’ve GOT to stop reading this stuff (but I won’t). It’s hard to blame the dealership as they don’t know anything more than we know. BMW keeps shipping cars to dealers so now the dealer is paying floorplan costs. Sales guys don’t want to lose customers so they’ll say anything to keep you. It’s an all around cluster!

[coolerbythelake]

Originally Posted by charlesey

Nothing to share on my end. It is really concerning that they don’t know what the issue is after 5 days. Seems like BMW does not care about its customers, that tells you what kind of company they are.
I would at least expect a timeline or update or where they are at determining the issue.

Originally Posted by LDT

I’ve GOT to stop reading this stuff (but I won’t). It’s hard to blame the dealership as they don’t know anything more than we know. BMW keeps shipping cars to dealers so now the dealer is paying floorplan costs. Sales guys don’t want to lose customers so they’ll say anything to keep you. It’s an all around cluster!

No, you won’t. You also won’t stop checking this thread 15 times per day (or hour) for any rumors or updates - and you aren’t alone 😂

As the resident seasoned expert of BMW stop-sales, I can confirm that BMW does an abysmal job of keeping their dealers in the loop. It’s all kept tight lip. I’m pretty close with my CA and the GM of my dealer and it was a shitshow last year at this time. They were finding out more about the latest software update rumors from me and a few of the guys on here than they were from corporate; even their corporate rep was in the dark. When the update finally came, it was posted on the forum and I texted my dealer and they didn’t even know that yet. They had to grab a tech and have them check their system and there it was.

I know there are a lot of crappy dealers in general out there but early on in this process last year, the dealers didn’t even know there was a stop-sale until they went to process the paperwork an hour or two before customer delivery; that’s when they got the hard stop in the system. I gave them all some slack as a result. I was literally in my garage getting into the car to go pick up my X7 when I got the dreaded call. Trust me, they want to sell you your car as much as you want to buy it.

[mardoc]

Originally Posted by coolerbythelake

No, you won’t. You also won’t stop checking this thread 15 times per day (or hour) for any rumors or updates - and you aren’t alone 😂

As the resident seasoned expert of BMW stop-sales, I can confirm that BMW does an abysmal job of keeping their dealers in the loop. It’s all kept tight lip. I’m pretty close with my CA and the GM of my dealer and it was a shitshow last year at this time. They were finding out more about the latest software update rumors from me and a few of the guys on here than they were from corporate; even their corporate rep was in the dark. When the update finally came, it was posted on the forum and I texted my dealer and they didn’t even know that yet. They had to grab a tech and have them check their system and there it was.

I know there are a lot of crappy dealers in general out there but early on in this process last year, the dealers didn’t even know there was a stop-sale until they went to process the paperwork an hour or two before customer delivery; that’s when they got the hard stop in the system. I gave them all some slack as a result. I was literally in my garage getting into the car to go pick up my X7 when I got the dreaded call. Trust me, they want to sell you your car as much as you want to buy it.

Funny you mention that my rep was checking this forum for updates instead of internal sources.

[LDT]

This from my Sales Mgr just now “According to our Bmw rep yesterday, he said the fix should be out in three or four days, fingers crossed”.