[Mlgatl]

So more than two months before the shut down I ordered an M50. It was due to be built the week before before the shut down. It never made it.

When things started up it was not next in line but put off several weeks. Then week by week random delays.

Then all of a sudden it got moved up. It was completed last Thursday. I watched it ever step of the way. So excited.

I live a few hours from the factory. The car was delivered to my dealer last Friday. Pickup the next day.

Saturday morning I get a text from my salesman telling me there was a problem and I would not be getting the car I ordered but would be first in place for a 21.

I almost passed out. When I finally got the sales manager on the phone he told me the car failed delivery inspection. The AC didn’t function.

I asked if they had sold my car to someone else. He told me I could come see it. There was my car exactly as I ordered it in the shop taken apart. It was the compressor. They said the part would not be available for a month.

I told them to take one out of another X5. They said they needed to confirm that the compressor was not VIN matched. They would let me know today.

I got the call today and he said that it was not the compressor but the compressor fan. It would come in tomorrow and take a few days to fix. Of course I am leaving for vacation and won’t be back for 10 days.

Am I crazy to take delivery of a very expensive car that has had to have major repairs before I paid for it?

[MystroX5]

The problem is the entire 2020 BMW V8 line has this issue so taking it out of a dealer car might not fix it. I am sure BMW should know by now as the defect is so wide spread so waiting for your ordered car to get the part in still might still be the best strategy. I would want to inspect your car with a macro lens to make sure its perfect (other than the AC).

[Wrighterjw10]

Are you pressed to add it to your fleet? If I didn’t absolutely need it, I’d prob just pass and move to the MY21.

No sense creating issues for yourself down the road. If you can wait, I would.

[GlennC]

Originally Posted by Mlgatl

So more than two months before the shut down I ordered an M50. It was due to be built the week before before the shut down. It never made it.

When things started up it was not next in line but put off several weeks. Then week by week random delays.

Then all of a sudden it got moved up. It was completed last Thursday. I watched it ever step of the way. So excited.

I live a few hours from the factory. The car was delivered to my dealer last Friday. Pickup the next day.

Saturday morning I get a text from my salesman telling me there was a problem and I would not be getting the car I ordered but would be first in place for a 21.

I almost passed out. When I finally got the sales manager on the phone he told me the car failed delivery inspection. The AC didn’t function.

I asked if they had sold my car to someone else. He told me I could come see it. There was my car exactly as I ordered it in the shop taken apart. It was the compressor. They said the part would not be available for a month.

I told them to take one out of another X5. They said they needed to confirm that the compressor was not VIN matched. They would let me know today.

I got the call today and he said that it was not the compressor but the compressor fan. It would come in tomorrow and take a few days to fix. Of course I am leaving for vacation and won’t be back for 10 days.

Am I crazy to take delivery of a very expensive car that has had to have major repairs before I paid for it?

I had the same issue a couple weeks ago. I identified the AC wasn't working when I left the dealer lot to drive home. I brought the car right back. The dealer identified the issue as a faulty compressor. They replaced it the next day by taking one out of an X5 on the lot. I've put 1,800 miles on the car since then and it's been operating perfectly.

[MystroX5]

Originally Posted by GlennC

I had the same issue a couple weeks ago. I identified the AC wasn't working when I left the dealer lot to drive home. I brought the car right back. The dealer identified the issue as a faulty compressor. They replaced it the next day by taking one out of an X5 on the lot. I've put 1,800 miles on the car since then and it's been operating perfectly.

That is a great dealer. Could they identify the one they took out of their car was not included with the defective compressor? I want to know if BMW actually has the serial numbers identified of the defective compressors. .

[JonnyCrash]

If this story is a nightmare for you, then you lead a wonderful life!

Personally, I would wait for them ‘21 assuming they can still put all your options on, and ask for a loaner until it gets there. If the ‘21 is off the table I would ask them for an extended warranty due to the car being taken apart already to fix a known issue. Either way, there is inconvenience and it sucks a bit, but at least your dealer seems to be willing to make it right for you.

[GlennC]

Originally Posted by MystroX5

That is a great dealer. Could they identify the one they took out of their car was not included with the defective compressor? I want to know if BMW actually has the serial numbers identified of the defective compressors. .

I'm sorry but I don't know. It's working and I'm hoping it stays that way...

[Frenetic]

BMW needs to dump their AC compressor supplier asap. They should also fire the BMW engineer that approved it. I'm not sure how their supplier contract is setup, but if it was written well, BMW should be asking for reimbursement for all of the costs that have been incurred as a direct result of these failures so soon after production and delivery. Hopefully there's some clause that allows BMW to just walk away.

[MystroX5]

Originally Posted by GlennC

I'm sorry but I don't know. It's working and I'm hoping it stays that way...

No worries as I was trying to get some documentation for the forum as this issue is coming up a lot.

[Thewolfbmw]

Originally Posted by Mlgatl

So more than two months before the shut down I ordered an M50. It was due to be built the week before before the shut down. It never made it.

When things started up it was not next in line but put off several weeks. Then week by week random delays.

Then all of a sudden it got moved up. It was completed last Thursday. I watched it ever step of the way. So excited.

I live a few hours from the factory. The car was delivered to my dealer last Friday. Pickup the next day.

Saturday morning I get a text from my salesman telling me there was a problem and I would not be getting the car I ordered but would be first in place for a 21.

I almost passed out. When I finally got the sales manager on the phone he told me the car failed delivery inspection. The AC didn’t function.

I asked if they had sold my car to someone else. He told me I could come see it. There was my car exactly as I ordered it in the shop taken apart. It was the compressor. They said the part would not be available for a month.

I told them to take one out of another X5. They said they needed to confirm that the compressor was not VIN matched. They would let me know today.

I got the call today and he said that it was not the compressor but the compressor fan. It would come in tomorrow and take a few days to fix. Of course I am leaving for vacation and won’t be back for 10 days.

Am I crazy to take delivery of a very expensive car that has had to have major repairs before I paid for it?

There are a lot of other post about the A/C issues across all the variants using the M50i engine. Sounds like your dealer is proactive but also making sure they don't get stuck with a buy back. I have read that they are waoting over 30 days for parts, which (in most states) is an issue for the manufacturer.

The downside is the build for 2021 and options. No soft close doors for example. May not be an issue for you.

I would review the 2021 build sheets to see what might be the difference.

cheers

[X5Guy]

I'd wait for the my21.

Why would soft close doors not be offered for my21 though? I think it's a great feature.

[MystroX5]

Originally Posted by X5Guy

I'd wait for the my21.

Why would soft close doors not be offered for my21 though? I think it's a great feature.

It is on the 50i but not the 40i from what I have seen.

[Auricom]

Originally Posted by MystroX5

It is on the 50i but not the 40i from what I have seen.

Unavailable for MY21 X5/6 40i and M50i.


323 Soft-close automatic doors available on:
MY21 X5/6 M - ZEC Executive Package
MY21 X7 40i - ZPX Executive Package
MY21 X7 M50i - Standard Feature

[Alan l.]

Just be happy your dealer actually check the AC system before turning the keys over to you. In my case imagine taking ownership of an X5MComp just to have the AC compressor fail on day 4 right after getting all of the windows tinted which mean you can't open the windows for a few days!

BMW seems to be on top of this issue now because this is going to cost them a boat load of money if it turns into a lemon/buy back situation on a bunch of very high sticker price cars.

Alan

[Alan l.]

On a side note this is crazy that since your car just rolled off the assembly line last week that it is still fitted with a faulty AC Compressor. That means there will be ALOT more cars being sold that will potentially have the same issue!

[Unit]

Seems strange as mine is 3 weeks old and no issue (yet with the compressor). That said I'd just get it replaced and move on. Fault's occur on cars all the time and this isn't akin to sub-frames cracking like they did on the E46 M3 or actuators failing on the E92.

[VTENGR]

Originally Posted by Unit

Seems strange as mine is 3 weeks old and no issue (yet with the compressor). That said I'd just get it replaced and move on. Fault's occur on cars all the time and this isn't akin to sub-frames cracking like they did on the E46 M3 or actuators failing on the E92.

Not every one will be bad. I've had mine for 6 months, 5,500 miles and don't have an issue with the A/C (knock on wood).

[hkleyman]

Originally Posted by VTENGR

Not every one will be bad. I've had mine for 6 months, 5,500 miles and don't have an issue with the A/C (knock on wood).

10,000 miles and no issues here luckily.

[MystroX5]

Originally Posted by Auricom

Unavailable for MY21 X5/6 40i and M50i.


323 Soft-close automatic doors available on:
MY21 X5/6 M - ZEC Executive Package
MY21 X7 40i - ZPX Executive Package
MY21 X7 M50i - Standard Feature

Wow, what a kick in the pants on a $95k Luxury SUV.

[Mlgatl]

So apparently it’s fixed. It was the compressor fan. I am out of town and won’t be back for another week.

I was told that BMW has been overseeing the repairs and testing.

The dealer said that BMW intends to do something for me. I am going to ask for the full extended warrantee and maintenance plan.

[Alan l.]

Not sure what they mean by compressor fan. I don't think the compressor has its own fan? I could be wrong though.

[teefive]

No offense, but this is so far from a nightmare. Your dealer caught a problem before you did and is taking care of it ... good for them and you.

Would be surprised if you got ~$5k worth of maintenance and warranties. Sounds like you're being a bit opportunistic as you weren't stranded, won't lose anything in depreciation, etc.