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      01-04-2019, 11:38 AM   #1
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Remote Start failed

My remote start via the app has failed at every attempt over the last 2 days. Logged out and tried to reinstall the app, but still fails. It does work via the fob. Anyone having this issue?
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      01-04-2019, 12:47 PM   #2
JDBrown
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Yup - Same here. I noted in another thread that my apps are now working after I got a pop-up that my data terms were updated. I accepted those and now the apps are working which they havent since delivery. Maybe they are working on stability of all these features on their end? Just a thought... but glad to see my apps and full connected drive features work now.
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      01-04-2019, 12:53 PM   #3
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Does the app work for other functions or is it not refreshing at all?
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      01-04-2019, 01:03 PM   #4
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Mine is refreshing status of the vehicle, just not remote start or 3D view
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      01-04-2019, 01:04 PM   #5
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Quote:
Originally Posted by JackJack1 View Post
Does the app work for other functions or is it not refreshing at all?
None of the remote feature ( lock, unlock, headlight, horn, etc) works on mind Connected App.
According to BMW Assist Helpline, this is a widespread issues with the 2019 X5 and BMW is working to resolve it. She created a repair ticket in my account for this.

More people should call BMW Assist to have them create a ticket for this. (844) 443-6487

Hopefully BMW will resolve the problem faster if more tickets are filed on the same issues !
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      01-04-2019, 01:06 PM   #6
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Quote:
Originally Posted by BMW168 View Post
None of the remote feature ( lock, unlock, headlight, horn, etc) works on mind Connected App.
According to BMW Assist Helpline, this is a widespread issues with the 2019 X5 and BMW is working to resolve it. She created a repair ticket in my account for this.

More people should call BMW Assist to have them create a ticket for this. (844) 443-6487

Hopefully BMW will resolve the problem faster if more tickets are filed on the same issues !
Thank you! Super helpful!
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2019 BMW X7 xDrive 40i - Carbon Black (POS - Sold)
2019 BMW X5 xDrive 40i - Mineral White (Sold)
2018 RRS Autobiography - Fuji White (Sold)
2016 BMW M2 - Long Beach Blue (Sold)
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      01-04-2019, 01:10 PM   #7
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Quote:
Originally Posted by JDBrown View Post
Mine is refreshing status of the vehicle, just not remote start or 3D view
Mind do not even refresh the vehicle status. The only remote 3-D view image available is when the car was still in the VPC in Oxnard, California.
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      01-04-2019, 01:10 PM   #8
salfeet84
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Mine not updating since yesterday as well, remote functions not working either
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      01-04-2019, 02:40 PM   #9
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This is a known issue since yesterday, hopefully fixed soon.
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      01-04-2019, 03:20 PM   #10
JLR0523
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BMW has reported this issue is with their system and it will likely take 2-3 days to resolve. Read on another thread here.
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      01-04-2019, 03:37 PM   #11
JackJack1
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If nothing works with the app it normally gets fixed by going to Apps->Installed Apps->press the option button behind the control wheel->update apps and services.

Mine started working right after doing that.
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      01-15-2019, 09:49 PM   #12
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Remote Start & other features now working on IOS

I went to visit my genius, Tom, at Motorwerks BMW in Barrington, Illinois for a 90 minute follow-up to my delivery. I had a page of Questions including the connected Ap. He had me delete the BMW Connected AP, re-download from the Ap store and sign back in. I can now remote start (part of climatize now), remote 3D view and everything else from my iPhone 8.
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      01-15-2019, 10:21 PM   #13
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We are still waiting for the remote start feature for android.
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      01-17-2019, 02:38 PM   #14
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Quote:
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We are still waiting for the remote start feature for android.
Anyone heard when they will enable remote start on Android? it is a pain to have to be in range of the car everyday.
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