07-11-2019, 05:23 PM | #23 |
Brigadier General
5527
Rep 4,488
Posts
Drives: 2022 iX xDrive50, DGM
Join Date: Jun 2019
Location: Midwest
|
Perhaps I'm confused, but don't they MAKE these cars in the US? Is there not some sort of minimal surplus inventory for basic stuff that might even break on the line? And some sort of rapid pipeline to backfill those? JIT works great for Toyota with suppliers in Aichi Prefecture. Maybe waiting for a part to cross the Atlantic is a stretch. Do they stop the production line because they're out of drive belts? All good questions....
|
Appreciate
0
|
07-11-2019, 05:48 PM | #24 | |
Colonel
1698
Rep 2,609
Posts |
Quote:
Now the fact that BMW doesn't have localized repair inventory is all on BMW.
__________________
G05 X5 x40i (04/2019 mfg, Canada) on S18A-19-11-540
|
|
Appreciate
1
Tenac4537.00 |
07-11-2019, 06:17 PM | #25 | |
Brigadier General
2697
Rep 4,315
Posts |
Quote:
|
|
Appreciate
0
|
07-12-2019, 06:04 PM | #26 |
Captain
563
Rep 829
Posts |
Nearly all of the factories run Just in Time inventory. So I get that they do not have a lot of spare parts sitting around. Obviously BMW has taken that a step further to Just in Time spare parts that they make when needed! Cool concept.
Seriously BMW - what the heck are you thinking? |
Appreciate
0
|
07-12-2019, 06:27 PM | #27 | |
Brigadier General
2697
Rep 4,315
Posts |
Quote:
|
|
Appreciate
0
|
07-13-2019, 06:51 PM | #28 | |
Private First Class
35
Rep 105
Posts |
Quote:
|
|
Appreciate
0
|
07-15-2019, 12:02 PM | #29 |
Lieutenant Colonel
95
Rep 1,614
Posts |
My patience is really wearing thin now. The dealer called this morning to say that the parts have arrived but now they are missing a tool required to install them. They are "checking with Germany" on what they need. It's actually embarrassing at this point.
__________________
2019 G05 40i (premium excellence, m-sport, 2VR), Tesla Model S 100D, Nissan Leaf SL
Volvo XC90 T8, Subaru Outback, E84 X1 28i, E91 328i xdrive, 6MT, VW Touareg TDI, E90 330i, E46 325iT, MINI Cooper S (all retired) |
Appreciate
0
|
07-16-2019, 07:12 PM | #30 |
First Lieutenant
121
Rep 333
Posts |
I agree. Don't they feel embarrass to even say that they don't have the required tools for the work? Sounds like a lack of business acumen to me.
|
Appreciate
0
|
07-30-2019, 03:36 PM | #31 |
Lieutenant Colonel
95
Rep 1,614
Posts |
No update from the dealer. It's now been almost five weeks since the car failed. At this point I'm basically done with BMW.
__________________
2019 G05 40i (premium excellence, m-sport, 2VR), Tesla Model S 100D, Nissan Leaf SL
Volvo XC90 T8, Subaru Outback, E84 X1 28i, E91 328i xdrive, 6MT, VW Touareg TDI, E90 330i, E46 325iT, MINI Cooper S (all retired) |
Appreciate
0
|
07-30-2019, 04:08 PM | #32 |
Brigadier General
2697
Rep 4,315
Posts |
|
Appreciate
0
|
07-30-2019, 06:52 PM | #33 |
Brigadier General
4537
Rep 3,506
Posts |
If you been waiting that long for a belt, it sounds like there is something more going on than that..... Have you called other BMW shops to see if they have one on the shelf??? I'd call even state side I'm going to bet you will find one.
__________________
2022 M8 Comp Convertible
2023 718 Cayman GTS 4.0 2019 718 Cayman Base 2015 M235 Manual On the list for the M2 CS |
Appreciate
0
|
07-30-2019, 08:33 PM | #34 |
Lieutenant Colonel
817
Rep 1,785
Posts |
IMHO there is absolutely no excuse that a critical part for the current X5 should take more than 10 days to arrive at any BMW dealer in the US.
__________________
COL(Ret), US Army Hagerstown MD 2019 X5 40i MSport Alpine White/Coffee (my 13th BMW) 2015 Mercedes SL400; 2009 Lexus RX350 |
Appreciate
0
|
07-31-2019, 01:21 PM | #35 |
Lieutenant Colonel
95
Rep 1,614
Posts |
The issue now is they are waiting for the tool required to install the drive belt, which is also "on order" from Germany. It is totally unacceptable / embarrassing. Trying to escalate the issue with BMW Canada now, since that's all the dealer could suggest. They are saying they have no information about when this tool might be available.
__________________
2019 G05 40i (premium excellence, m-sport, 2VR), Tesla Model S 100D, Nissan Leaf SL
Volvo XC90 T8, Subaru Outback, E84 X1 28i, E91 328i xdrive, 6MT, VW Touareg TDI, E90 330i, E46 325iT, MINI Cooper S (all retired) |
Appreciate
0
|
07-31-2019, 01:37 PM | #36 |
Lieutenant Colonel
95
Rep 1,614
Posts |
As per my comments above, the issue is now not the drive belt but the tool to install the belt. Apparently no dealers in Canada have the tool and it has to come from Germany.
__________________
2019 G05 40i (premium excellence, m-sport, 2VR), Tesla Model S 100D, Nissan Leaf SL
Volvo XC90 T8, Subaru Outback, E84 X1 28i, E91 328i xdrive, 6MT, VW Touareg TDI, E90 330i, E46 325iT, MINI Cooper S (all retired) |
Appreciate
0
|
07-31-2019, 01:49 PM | #37 | |
Brigadier General
4537
Rep 3,506
Posts |
Quote:
Unless new dealer doesn't have tools... Lost/stolen tools....
__________________
2022 M8 Comp Convertible
2023 718 Cayman GTS 4.0 2019 718 Cayman Base 2015 M235 Manual On the list for the M2 CS |
|
Appreciate
0
|
07-31-2019, 03:15 PM | #38 | |
Brigadier General
2697
Rep 4,315
Posts |
Quote:
. |
|
Appreciate
0
|
08-07-2019, 12:38 PM | #39 |
Lieutenant Colonel
95
Rep 1,614
Posts |
Just bumping this thread to note that it will be six weeks tomorrow since my car died, and still no ETA for its repair. I've escalated to BMW Canada and they are apparently working with the dealer, but I've had no information from them since last week.
__________________
2019 G05 40i (premium excellence, m-sport, 2VR), Tesla Model S 100D, Nissan Leaf SL
Volvo XC90 T8, Subaru Outback, E84 X1 28i, E91 328i xdrive, 6MT, VW Touareg TDI, E90 330i, E46 325iT, MINI Cooper S (all retired) |
Appreciate
1
gpitts247.00 |
08-07-2019, 12:58 PM | #40 |
Captain
247
Rep 684
Posts |
So sorry to hear that you're still down... hopefully your dealer put you up in a nice loaner while you are waiting.
__________________
2019 G05 X5 40i, Phytonic Blue, Black Extended Merino Leather Interior
|
Appreciate
1
aspiring33595.00 |
08-07-2019, 01:12 PM | #41 |
Captain
289
Rep 668
Posts |
Wow, this is truly ridiculous. Do you have a lemon law where you live? I think you should proceed with some action to at least start the process. In my case when my X5 was in the shop for 3 weeks, I emailed an executive in New Jersey, and although I did not receive a direct reply, my X5 was miraculously fixed in 2 days and I received a call from someone at that office.
|
Appreciate
0
|
08-07-2019, 01:23 PM | #42 |
Brigadier General
2697
Rep 4,315
Posts |
...and you still don't know which belt it is?
|
Appreciate
0
|
08-08-2019, 01:23 PM | #43 | |
Russian in a Bimmer
566
Rep 5,619
Posts |
Quote:
Here are a few things I would do in your shoes, Since the repair is out of your hands and its been over a month, I would request a refund of your monthly payment (assuming you are leasing/financing) and a similar equipped loaner, not an X1. I had a similar issue back in 2015 where it took over a month to fix my X6 and I got involved with BMW Financial in regards to my payment and the dealer gave me an X5 loaner.
__________________
2013 X6 - retired
2015 X6 - retired 2015 435GC - retired 2018 X5 40e - retired 2020 X5 M50i - Current |
|
Appreciate
1
aspiring33595.00 |
08-08-2019, 07:37 PM | #44 | |
Lieutenant Colonel
95
Rep 1,614
Posts |
Quote:
__________________
2019 G05 40i (premium excellence, m-sport, 2VR), Tesla Model S 100D, Nissan Leaf SL
Volvo XC90 T8, Subaru Outback, E84 X1 28i, E91 328i xdrive, 6MT, VW Touareg TDI, E90 330i, E46 325iT, MINI Cooper S (all retired) |
|
Appreciate
0
|
Post Reply |
Bookmarks |
|
|