01-13-2021, 08:06 PM | #1 |
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2020 X5, Parts in Short Supply
On 12/28, I took my X5 to the dealer to fix my steering wheel (short in the heating element) and to powder coat my rims black. A couple days later, I was told the service tech broke the new steering wheel and the mounting bolt during the install. The dealer was apologetic and gave me a loaner.
Today, I was told the new parts won’t be in until at least the week of 1/29. Now, a full month without my car. I realize there’s a pandemic and parts can be tough to source but this really stinks, @#&$. |
01-13-2021, 09:08 PM | #3 |
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I'm not sure we can tie the delays to the pandemic. The BMW parts supply situation was terrible even before that. For a company that prides itself on its precision, engineering, etc. it sure doesn't do a great job with its inventory control/supplies systems.
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01-13-2021, 09:38 PM | #4 |
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I have the B&W system in our build and at least 3 speakers are either blown or the casing is vibrating (its been like that since the PCD and I only discovered it a few days later). I'm scared to take it in and have them do something worse and hold the car hostage for months...
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01-14-2021, 07:23 AM | #6 |
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01-14-2021, 03:52 PM | #7 |
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Part of the problem is that some parts are stored in Germany. Even though assembly is here. That adds to the delay .
Also some parts require a new supplier po and that comes with lead time from factory to Germany and more of the above |
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01-14-2021, 07:08 PM | #8 | |
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It is a terrible system they are using. But it must be the cheapest way for them. |
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01-14-2021, 07:54 PM | #9 | ||
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I had to replace a mirror in an x4 last year and I bought the only one in from a store in PA that got it from a store in Florida. Lead time was weeks if I missed out |
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01-16-2021, 10:20 AM | #11 |
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Update: dealership is paying my lease this month. Would rather have my X5 but I appreciate the gesture.
Still hope to have my car back by the end of the month. |
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01-16-2021, 10:48 AM | #12 |
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Although I'm sure still frustrating, glad to hear they are at least trying to make up for their mistake.
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